GRADE MOBILE Reviews

Name: GRADE MOBILE
Rating: 4.51

4.5 Rating 2,382 Reviews

89 %

of reviewers recommend GRADE MOBILE

4.5

Based on 2,382 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Phone:

0300 303 4949

Email:

Sales@GradeMobile.co.uk

Location:

Shearway Business Park
Folkestone

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GRADE MOBILE 1 star review on 21st October 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good service would recommend”

Helpful Report

Posted 2 years ago

Hi Malcolm, Thank you so much for taking the time to leave an excellent rating! We are glad that our team has managed to meet your needs for your purchase. Looking forward to serving you in the future! Best Wishes GRADE MOBILE Customer Support Team

Posted 2 years ago

“Helpful with any queries i had”

Helpful Report

Posted 2 years ago

Hi, Thank you so much for your feedback and for your time, it is much appreciated. If you need any further assistance, please don't hesitate to contact us at contact@grademobile.co.uk. Best, GRADE MOBILE Customer Support Team

Posted 2 years ago

“Really happy with my purchase, sensible prices and as described.”

Helpful Report

Posted 2 years ago

Hi John, Thank you so much for your feedback and for your time, it is much appreciated. If you need any further assistance, please don't hesitate to contact us at contact@grademobile.co.uk. Best, GRADE MOBILE Customer Support Team

Posted 2 years ago

“Great service”

Helpful Report

Posted 2 years ago

Hi Jay, Thank you so much for your feedback and for your time, it is much appreciated. If you need any further assistance, please don't hesitate to contact us at contact@grademobile.co.uk. Best, GRADE MOBILE Customer Support Team

Posted 2 years ago

“Received locked device (iWatch)”

Helpful Report

Posted 2 years ago

Hello, Thank you for your feedback! I am really sorry to hear about this and I would like to apologise for any inconvenience caused. Please do contact our customer support team via the email below with the following email Subject, so that we can find a resolution for you as soon as possible. Email: contact@grademobile.co.uk Subject: Order ID - (Your Order ID) - Trustpilot Thank you in advance and once again, you have our sincerest apologies about this. Best, The Grade Mobile Team

Posted 2 years ago

“The only thing I wasn’t happy about was it took 3 days to get to me I thought it was next day delivery”

Helpful Report

Posted 2 years ago

Hi Susan, Thank you so much for taking the time to give us your feedback on your experience! We are always here to help if you need any further assistance. contact@grademobile.co.uk. Best, GRADE MOBILE Customer Support Team

Posted 2 years ago

“Still haven’t received it and unable to contact Royal Mail, wa a meant to be next day delivery ordered on 30 th not despaired until 3 rd and still saying out for delivery 2 days later , not happy at all”

Helpful Report

Posted 2 years ago

Hello Chrissie, Thank you for your feedback! I am really sorry to hear about this and I would like to apologise for any inconvenience caused. Please do contact our customer support team via the email below with the following email Subject, so that we can find a resolution for you as soon as possible. Email: contact@grademobile.co.uk Subject: Order ID - (Your Order ID) - Trustpilot Thank you in advance and once again, you have our sincerest apologies about this. Best, The Grade Mobile Team

Posted 2 years ago

“Exactly what I wanted. Perfect”

Helpful Report

Posted 2 years ago

Hi Christopher, Thank you so much for this 5-star review! We really appreciate you being a customer and helping to share the word about us. We're here for you anytime. If you need any further assistance, please don't hesitate to contact us at contact@grademobile.co.uk. Best, GRADE MOBILE Customer Support Team

Posted 2 years ago

“Overall pleased with the phone. Would have been ‘Excellent’ had it not been for the screen proctor which was covering the camera which made the camera appear dark”

Helpful Report

Posted 2 years ago

Hi Simone, Thank you so much for your feedback and time to leave a review of your experience, it is much appreciated and means the world to us! Best, GRADE MOBILE Customer Support Team

Posted 2 years ago

“Very good service. Definitely recommend 👍👌”

Helpful Report

Posted 2 years ago

Hi, Thank you so much for your feedback and time to leave a review of your experience, it is much appreciated and means the world to us! Best, GRADE MOBILE Customer Support Team

Posted 2 years ago

“The 24 hour delivery has been 3days and still no sign of phone. E mail sent asking where phone was and no response which isn’t very professional at all!!!”

Helpful Report

Posted 2 years ago

Hi Andrew, Thank you for your feedback and for your time in leaving a review, I do sincerely apologise for any disappointment caused, I can see you contacted our Customer Support Team on 27th August, and one of our team responded to you on the same day to advise that the device has been posted on Friday as 24 hours tracked next day delivery, however, due to Royal Mail being on strike over those days it delayed the delivery date. I can see from your order has since been delivered, and If you need any further assistance, please don't hesitate to contact us at contact@grademobile.co.uk. Best, GRADE MOBILE Customer Support Team

Posted 2 years ago

“Brilliant service.”

Helpful Report

Posted 2 years ago

Hi, Thank you so much for your feedback and time to leave a review of your experience, it is much appreciated and means the world to us! Best, GRADE MOBILE Customer Support Team

Posted 2 years ago

“phone arrived very quickly and it looks brand new ,definitely recommend grade mobile thanks”

Helpful Report

Posted 2 years ago

Hi Steven, Thank you so much for your feedback and time to leave a review of your experience, it is much appreciated and means the world to us! Best, GRADE MOBILE Customer Support Team

Posted 2 years ago

“i oredered a phone and i havent recived it yet”

Helpful Report

Posted 2 years ago

Hello, Thank you for your feedback! I am really sorry to hear about this and I would like to apologise for any inconvenience caused. I have checked the tracking number you have provided, and can see that the device was delivered to your home address on 20th August 2022. Please do contact our customer support team via the email below with the following email Subject, should you still require assistance. Email: contact@grademobile.co.uk Subject: Order ID - (Your Order ID) - Trustpilot Thank you in advance and once again, you have our sincerest apologies about this. Best, The Grade Mobile Team

Posted 2 years ago

“It would be good to know what is actually wrong with the phone as there was a lot of scratches to the screen”

Helpful Report

Posted 2 years ago

Hello Aimee, Thank you for your feedback! I am really sorry to hear about this and I would like to apologise for any inconvenience caused. Please do contact our customer support team via the email below with the following email Subject, so that we can find a resolution for you as soon as possible. Email: contact@grademobile.co.uk Subject: Order ID - (Your Order ID) - Trustpilot Thank you in advance and once again, you have our sincerest apologies about this. Best, The Grade Mobile Team

Posted 2 years ago

“Good service and fast postage”

Helpful Report

Posted 2 years ago

Hi Shaun, Thank you so much for your feedback and time to leave a review of your experience, it is much appreciated and means the world to us! Best, GRADE MOBILE Customer Support Team

Posted 2 years ago

“Good refurbed unit. Would have liked a higher battery % but I now its not guaranteed. Got my last iPhone from here and it’s still great.”

Helpful Report

Posted 2 years ago

Hi James, Thank you so much for your feedback and time to leave a review of your experience, it is much appreciated and means the world to us! Best, GRADE MOBILE Customer Support Team

Posted 2 years ago

“Great service. Phone came really quickly. Also Easy to use app and great financial options available to choose from.”

Helpful Report

Posted 2 years ago

Hi Vicky, Thank you so much for your feedback and time to leave a review of your experience, it is much appreciated and means the world to us! Best, GRADE MOBILE Customer Support Team

Posted 2 years ago

“Battery life 86% says there is a fault with the screen as in not genuine Apple so overall not that happy about my new phone”

Helpful Report

Posted 2 years ago

Hi, Thank you for your feedback! I am really sorry to hear about your experience and I would like to apologise for any inconvenience caused. All of our devices (including our Renewed series) stand at a minimum of 80% and above, without any guarantees that the Battery Health will have a specific percentage. As a company, we sell refurbished devices, and where possible we do try and keep the original parts on our devices, however, as you can appreciate this is not always possible. There is no need to worry though as this message only appears since Apple products have serialised components to match their original state. So once a part is replaced it may trigger a system notification. This doesn't affect the functionality of the device and the notification message disappears after a few days of use but could reappear if you were to reset or shut down the device. Taking that into consideration, I would like to apologise once more for any inconvenience caused and if you need any further assistance please feel free to contact our Customer Support team at contact@grademobile.co.uk Best, The Grade Mobile Team

Posted 2 years ago

“Quick delivery”

Helpful Report

Posted 2 years ago

Hi Charlene, Thank you so much for your feedback and time to leave a review of your experience, it is much appreciated and means the world to us! Best, GRADE MOBILE Customer Support Team

Posted 2 years ago

GRADE MOBILE is rated 4.5 based on 2,382 reviews