Name: GRADE MOBILE
Rating: 4.51

“This company have had my phone for many days, they have agreed to buy the phone BUT have made no attempt to pay me for it. I have received many promises but still no payment. BE VERY CAREFUL PEOPLE. Legal action will be started by me against them but will also speak with the police to see if their behavior is criminal”

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Posted 2 years ago

Hello Mike, Thank you for your feedback! I am really sorry to hear about this and I would like to apologise for any inconvenience caused. I have reviewed your order and can see that the payments bounced back due to incorrect details, I can see that our Customer Support Team, did update your details and release the payment, however, unfortunately, this bounced back again. I do sincerely apologise for the delay in receiving your payment, however, please rest assured our team was doing everything in their power to ensure that the payment was successful, I can see a manual payment was made which can take up to 5 working days to process, and it shows that payment was made and received today. Once again, you have our sincerest apologies about this. Best, The Grade Mobile Team

Posted 2 years ago

“I got the iPhone 11 64gb excellent condition from Grade mobile delivery was superb. Battery health was 90 overall the phone was looking new tiny dot like scratches but not noticeable from afar. The only problem I’ve got so far is Face ID not working.”

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Posted 2 years ago

Hello, Thank you for your feedback! I am really sorry to hear about this and I would like to apologise for any inconvenience caused. Please do contact our customer support team via the email below with the following email Subject, so that we can find a resolution for you as soon as possible. Email: contact@grademobile.co.uk Subject: Order ID - (Your Order ID) - Trustpilot Thank you in advance and once again, you have our sincerest apologies about this. Best, The Grade Mobile Team

Posted 2 years ago

“GRADE MOBILE is excellent. I have bought from them before. I have bought an iPhone and an Apple Watch 5. If you have any inquiries about anything, they are more than happy to help. I would recommend anyone looking for reconditioning phones or watchers, this is the one. 10/10”

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Posted 2 years ago

Hi Frank, Thank you so much for this 5-star review! We really appreciate you being a customer and helping to share the word about us. We're here for you anytime. If you need any further assistance, please don't hesitate to contact us at contact@grademobile.co.uk. Best, GRADE MOBILE Customer Support Team

Posted 2 years ago

“Had trouble unlocking the phone, emailed customer service and had a reply and a solution within 2 hours. Would recommend.”

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Posted 2 years ago

Hi Jerry, Thank you so much for this 5-star review! We really appreciate you being a customer and helping to share the word about us. We're here for you anytime. If you need any further assistance, please don't hesitate to contact us at contact@grademobile.co.uk. Best, GRADE MOBILE Customer Support Team

Posted 2 years ago

“Great price, good service, fast delivery and the IPhone XS looks like a new. I used them before and definitely will keep buying phones from them. Thank you!”

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Posted 2 years ago

Hi, Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future. Best, GRADE MOBILE Customer Support Team

Posted 2 years ago

“The worst company ever, I bought an iPhone but It didn’t get to me, they delivered it and someone signed. It’s not a trustful store.”

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Posted 2 years ago

Hello, Thank you for your feedback! I am really sorry to hear about this and I would like to apologise for any inconvenience caused. I can see from your tracking reference that the device was delivered to your address via Royal Mail, I have also reviewed the emails between yourself, and our customer service team and can see that you have reported that the device was found and received. If there is anything else we can help you with, please do not hesitate to contact us. Best, The Grade Mobile Team

Posted 2 years ago

“Fantastic. I ordered a ‘renewed’ grade iPhone XS on Wednesday evening. It was dispatched Thursday and arrived Friday via tracked Royal Mail 24 hour delivery. The phone was in immaculate condition, well packaged with brand new charger plug and cable. The handset was well charged and ready to go. So far it seems to be working perfectly and I’m extremely happy with my purchase. I also have the added peace of mind of the 12 month warranty included which is reassuring to have in case the phone does develop any issues or faults within the next 12 months. This was one of the reasons I chose Grade Mobile, along with the excellent trust rating and reviews, and the range of reasonably priced handsets of different grades available to choose from. I also like the fact that I was able to use Klarna as a payment option, allowing me to pay the full amount over three equal payments 30 days apart, without paying any added interest. This makes it even more affordable and is a great option for those of us on a tight budget.”

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Posted 2 years ago

Hi, Thank you so much for taking the time to leave an excellent rating! We are glad that our team has managed to meet your needs for your purchase. Looking forward to serving you in the future! Best Wishes GRADE MOBILE Customer Support Team

Posted 2 years ago

“Excellent service and fast response to queries via customer service would highly recommend and will recommend to family and friends”

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Posted 2 years ago

Hi Gary, Thank you for leaving a 5-Stars review. Here at GRADE MOBILE, we continuously strive to serve you better. Looking forward to helping you in the future! Best, GRADE MOBILE Customer Support Team

Posted 2 years ago

“Great service from start to delivery. Phones both working perfectly and as described. Would definitely recommend to family and friends and will be back for future purchases 5⭐️”

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Posted 2 years ago

Hi Liam, Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future. Best, GRADE MOBILE Customer Support Team

Posted 2 years ago

“Just Brilliant Great phone Next day delivery Affordable Thank you grade Mobile :)”

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Posted 2 years ago

Hi Paul, Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future. Best, GRADE MOBILE Customer Support Team

Posted 2 years ago

“Great service, prompt and efficient, as describe, not a mark on grade a Apple Watch, more then impressed with it, helpful team when their chosen courier Royal Mail messed up, that’s the only negative was Royal Mail, but that’s nothing to do with the service from grade mobile,”

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Posted 2 years ago

Hi Kevin, Thank you so much for this 5-star review! We really appreciate you being a customer and helping to share the word about us. We're here for you anytime. If you need any further assistance, please don't hesitate to contact us at contact@grademobile.co.uk. Best, GRADE MOBILE Customer Support Team

Posted 2 years ago

“Phone works perfect, ok few chip marks on the paint but that’s no drama as it said there would be some marks”

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Posted 2 years ago

Hi Stewart, Thank you so much for taking the time to give us your feedback on your experience! We are always here to help if you need any further assistance. contact@grademobile.co.uk. Best, GRADE MOBILE Customer Support Team

Posted 2 years ago

“Final offer was £100 less than original offer.”

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Posted 2 years ago

Hello, Thank you for your feedback! I am really sorry to hear about this and I would like to apologise for any inconvenience caused. Please do contact our customer support team via the email below with the following email Subject, so that we can find a resolution for you as soon as possible. Email: contact@grademobile.co.uk Subject: Order ID - (Your Order ID) - Trustpilot Thank you in advance and once again, you have our sincerest apologies about this. Best, The Grade Mobile Team

Posted 2 years ago

“hello, the glass of my watch is scratched and there was no delivery the next day. The product I bought on Saturday was delivered on Tuesday.”

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Posted 2 years ago

Hello, Thank you for your feedback! I am really sorry to hear about this and I would like to apologise for any inconvenience caused. Please do contact our customer support team via the email below with the following email Subject, so that we can find a resolution for you as soon as possible. Email: contact@grademobile.co.uk Subject: Order ID - (Your Order ID) - Trustpilot Thank you in advance and once again, you have our sincerest apologies about this. Best, The Grade Mobile Team

Posted 2 years ago

“Totally satisfied with our purchase”

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Posted 2 years ago

Hi Mark, We can't thank you enough for the kind words about your purchase. Your review means a lot to us and lets us know we're on the right track! If you need any further assistance, please don't hesitate to contact us at contact@grademobile.co.uk. Best, GRADE MOBILE Customer Support Team

Posted 2 years ago

“Highly recommend. Phone was in pristine condition when arrived in the post. Packaging was very good and received it very quickly.”

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Posted 2 years ago

Hi, We can't thank you enough for the kind words about your purchase. Your review means a lot to us and lets us know we're on the right track! If you need any further assistance, please don't hesitate to contact us at contact@grademobile.co.uk. Best, GRADE MOBILE Customer Support Team

Posted 2 years ago

“Dear Sir/Madam/Mx I received my daughter's beautiful purple iPhone 11 and she is very happy with it. Everything has been transferred over but there is one snag.... the phone is locked to a network that isn't Vodafone??? There was still a micro sim inside from EE I can either mess around with it, clearing passwords and everything else or ask if you'd assist with unlocking it this end. I'm not really happy about paying £10.00 to unlock it when it should be unlocked anyway. I thank you in advance for your help Kind regards Andrew Wilkes”

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Posted 2 years ago

Hello Andrew, Thank you for your feedback! I am really sorry to hear about this and I would like to apologise for any inconvenience caused. Please do contact our customer support team via the email below with the following email Subject, so that we can find a resolution for you as soon as possible. Email: contact@grademobile.co.uk Subject: Order ID - (Your Order ID) - Trustpilot Thank you in advance and once again, you have our sincerest apologies about this. Best, The Grade Mobile Team

Posted 2 years ago

“I have received duplicate strips and charger for the watch, also watch is not in good condition”

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Posted 2 years ago

“Amazing deal iphone 11 refurbished in Yellow, fast delivery phone as good as new, now looking for watch to go with it, give them a try best prices ive seen on net”

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Posted 2 years ago

“Hi everything perfect except the colour I thought it was baby blue but it’s fine”

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Posted 2 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

GRADE MOBILE Reviews