GRADE MOBILE Reviews

Name: GRADE MOBILE
Rating: 4.51

4.5 Rating 2,382 Reviews

89 %

of reviewers recommend GRADE MOBILE

4.5

Based on 2,382 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Phone:

0300 303 4949

Email:

Sales@GradeMobile.co.uk

Location:

Shearway Business Park
Folkestone

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GRADE MOBILE 1 star review on 21st October 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hello from 3 days ago I bought a iPhone 11 black and I bought it so it would be unlocked to Sims when it arrived and I received it I was surprised that it wasn't open to any sims it was locked how do I unlock to Sims what's the solution please reply in the fastest time possible”

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Posted 2 years ago

“Excellent service & phone 5 star”

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Posted 2 years ago

“Finally set up my phone really disappointed with my screen, really grainy even my phone has identified that the screen is not a genuine part. Very disappointed.”

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Posted 2 years ago

“Great service. Super fast. Top quality phone and watch , extremely Happy! Thanks”

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Posted 2 years ago

“5 out of 5, was easy to buy, wuick delivery, Im honestly so happy with my phone, and for the price i paid I’ve saves loads! Will definitely be buying again from here”

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Posted 2 years ago

“Great buy. Satisfied!”

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Posted 2 years ago

“Delivery was quick and the watch received was in pristine condition for a refurbished item but, unfortunately the item received was not the one ordered. However, a reply to my email was received by return and a solution found and I am, hopefully awaiting the correct item in the same immaculate condition soon. So, apart from a blip I am hopeful of a successful purchase. Then my score will higher.”

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Posted 2 years ago

Hi Margaret, Thank you so much for taking the time to give us your feedback on your experience, it is much appreciated as it helps us improve our services. You have my sincerest apologies for the inconvenience caused, but I am glad to see that you were able to find a resolution, and can see a replacement device has been dispatched. Best, GRADE MOBILE Customer Support Team

Posted 2 years ago

“Made my first purchase from grade mobile, I went for the 12 pro max and it’s brilliant, customer service was amazing and it was an amazing price for what it is, Highly recommend them if you want a new phone/watch but can’t afford it new, you can barely tell a difference. Thanks to everyone at grade mobile, i will for sure be making another purchase in the future.”

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Posted 2 years ago

Hi Bradley, Thank you so much for your kind words. We really appreciate you taking the time to share your experience with us. We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Best, GRADE MOBILE Customer Support Team

Posted 2 years ago

“The phone is so much scared”

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Posted 2 years ago

Hello, Thank you for your feedback. I am really sorry to hear about this and I would like to apologise for any inconvenience caused. Please do contact our customer support team via the email below with the following email Subject, so that we can find a resolution for you as soon as possible. Email: contact@grademobile.co.uk Subject: Order ID - (Your Order ID) Thank you in advance and once again, you have our sincerest apologies about this. Best, The GRADE MOBILE Team

Posted 2 years ago

“The watch quality was renewed and was perfect the only thing was the battery percentage but that is normal and expected, overall amazing quality”

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Posted 2 years ago

Hi Aman, Thank you so much for your feedback and time to leave a review of your experience, it is much appreciated and means the world to us! Best, The GRADE MOBILE Team

Posted 2 years ago

“Absolutely love my new phone definitely worth it”

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Posted 2 years ago

Hi, Thank you so much for your feedback and time to leave a review of your experience, it is much appreciated and means the world to us! Best, GRADE MOBILE Customer Support Team

Posted 2 years ago

“I received a phone that had a faulty battery I then returned it, they claimed the screen was damaged and refused to refund my money. The phone was in perfect condition when I returned it in exactly the same packaging it arrived in they then refused to refund the full amount. shocking service. AVOID this company”

GRADE MOBILE 1 star review on 4th May 2022

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Posted 2 years ago

Hi, Thank you for your feedback! I am really sorry to hear about your experience and I would like to apologise for any inconvenience caused. From what I can see the device was returned to us with physical damage evident and as per our Terms and Condition, since it wasn't reported within 24 hours of the parcel's arrival (more than a month later to be exact) your warranty was avoided. Though since you are an existing customer and as we do for all of our customers we always try our best to accommodate all requests. With that in mind, I can see that we also suggested a discounted repair, which has been agreed upon. Taking that into consideration, I would like to apologise once more for any inconvenience caused and if you need any further assistance please feel free to contact our Customer Support team at contact@grademobile.co.uk Best, The Grade Mobile Team

Posted 2 years ago

“I paid for an unlocked phone and received a sim locked phone very inconvenient”

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Posted 2 years ago

Hi Rabia, Thank you so much for taking the time to give us your feedback on your experience, it is much appreciated as it helps us improve our services. You have my sincerest apologies for the inconvenience caused. From what I can see our Customer Support team has already been in contact with you and your device is currently getting unlocked by Vodafone I would like to apologise once more for any inconvenience caused and if you need any further assistance please feel free to contact our Customer Support team at contact@grademobile.co.uk Best, The Grade Mobile Team

Posted 2 years ago

“Thanks, this is the first time I’ve used your Services to purchase a nearly new Mbl’ Phone 📱. Excellent service and your prompt communication etc.”

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Posted 2 years ago

Hi, Thank you so much for your feedback and time to leave a review of your experience, it is much appreciated and means the world to us! Best, GRADE MOBILE Customer Support Team

Posted 2 years ago

“Excellent phone & brilliant service”

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Posted 2 years ago

Hi, Thank you so much for your feedback, it is much appreciated. If you need any further assistance, please don't hesitate to contact us at contact@grademobile.co.uk. Best, GRADE MOBILE Customer Support Team

Posted 2 years ago

“Very clean IPhone 11.”

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Posted 2 years ago

Hi, Thank you so much for your feedback and time to leave a review of your experience, it is much appreciated and means the world to us! Best, GRADE MOBILE Customer Support Team

Posted 2 years ago

“Brought through Amazon as new prestige condition phone arrived in poor condition sent back the same day they received it next day two weeks later still no refund and no communication despite emailing them going to raise a dispute to try and get a refund”

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Posted 2 years ago

Hello Paul, Thank you for your feedback. I am really sorry to hear about this and I would like to apologise for any inconvenience caused. Please do contact our customer support team via the email below with the following email Subject, so that we can find a resolution for you as soon as possible. Email: contact@grademobile.co.uk Subject: Order ID - (Your Order ID) - Review.io Thank you in advance and once again, you have our sincerest apologies about this. Best, The Grade Mobile Team

Posted 2 years ago

“Excellent quality,phone is as described,spotless.thank you”

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Posted 2 years ago

Hi, We can’t thank you enough for the kind words about your purchase. Your review means a lot to us and lets us know we’re on the right track! If you need any further assistance, please don't hesitate to contact us at contact@grademobile.co.uk. Best, GRADE MOBILE Customer Support Team

Posted 2 years ago

“The phone arrived on time and early on the day! In a refurbished condition but looks even better! Looks and feels like a new iPhone completely and for half the price of the RRP you can’t complain”

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Posted 2 years ago

Hi, Thank you so much for taking the time to give us your feedback on your experience! We are always here to help if you need any further assistance. contact@grademobile.co.uk. Best, GRADE MOBILE Customer Support Team

Posted 2 years ago

“This is a fraudulent company - do not use!!! I sent them an iphone XR in pristine condition, great battery life. They quoted me £188. Then once they had the phone they changed the quote to £100 and tried to claim there were scratches and that it was in grade C condition! I have photos (and the actual phone back in my possession) to prove the phone is in perfect unscratched condition. They clearly hope that people can't be bothered to have the phone sent back to them. They are criminals and have wasted my time. STAY AWAY!”

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Posted 2 years ago

Hello, Thank you for your feedback. I am really sorry to hear about this and I would like to apologise for any inconvenience caused. Please do contact our customer support team via the email below with the following email Subject, so that we can find a resolution for you as soon as possible. Email: contact@grademobile.co.uk Subject: Order ID - (Your Order ID) - Review.io Thank you in advance and once again, you have our sincerest apologies about this. Best, The Grade Mobile Team

Posted 2 years ago

GRADE MOBILE is rated 4.5 based on 2,382 reviews