"I agree with others that there customer service is terrible. Their shipment speed was a week. When I opened the box they had sent me the wrong item. I ordered a Halloween bock and they sent me a pumpkin. Then I call them and they tell me they have my correct item on back order. Their response is you can wait or we will give you a refund. By the way, we want you to box up the wrong item, and take it to the ups store and we will wait for it before we ship the correct item. They act like it was my mistake rather than theirs. They certainly have no desire to provide good customer service. I understand people can make a mistake however when a mistake is made customer service should be empowered to make amends for the mistake. If my company had made that kind of mistake I would simply give the customer the incorrectly shipped item especially since it is not an expensive item."