“*Update: 24/10/23 the guys at GFTB contacted me and apologised advising that they’d improved customer service. Given my experience was eventually rectified and the time that has passed, I’m happy to revise my review based on my experience of the platform, not my attempts to cancel.
I’d registered my daughter for the classes based on her love of acting and drama, hoping that she could enhance her skill set during the pandemic. She was 15 at the time and did find some of the content useful. However, given a lot of the content back then was directed at adult learners, i felt that it was too expensive to carry on.
Spent 12 hours attempting to cancel my subscription, being ignored and fobbed off and told that it was successful and then the company go right ahead and take the money from my account. Absolutely appalling customer service”
Hello Mary,
I'm so sorry that you had a bad experience at GFTB - that was never our intention. I realise that this review is somewhat late, but I wanted to feedback that we have now coded a new solution to both our customer support (which is now 24x7) and the automated cancellation process which we are rolling out to all territories.
Again, please accept my apologies, and I hope to see you back at GFTB or the One Voice Conference at some point in the future, where I'm sure we could rectify the situation with you.
All the best,
Hugh Edwards (CEO)
