Hi Martin,
Thank you for your review.
We are sorry to hear that you are facing issues with your order. If you would like to email us at hello@greenesshoes.com we would be more than happy to look into this for you.
Best regards,
The Greenes Shoes Team
“Very disappointed with the shoes. Got them for a present for my sister in law and when she opened the box. One of the shoes had a mark on the toe and the other shoe had like a scratch on the side of it. I was very embarrassed and had to return the shoes.”
Hi Margaret,
I hope you are doing well.
We can confirm that a member of our store tried to contact you through telephone to let you know that the shoes had arrived in store last week. We have contacted you through email to let you know that the shoes are ready for collection.
Kind Regards,
The Greenes Shoes Team.
Hi there,
Thank you for your feedback
We are partnered with drop2shop to provide you with a no hassle returns process with no printer required.
You can find all our return information here-https://greenesshoes.com/pages/returns.
Our shoes are distributed for separate warehouses and we offer click and collect to Store or Home Delivery which usually takes 1-2 working days.💚
Kind Regards,
The Greenes Shoes Team
Hi Caroline,
Thank you for taking the time to provide us with your feedback regarding your recent experience with us
We understand that incurring costs for both shipping and returns can be disappointing, and we apologise for any inconvenience caused.
These charges cover part of the cost of shipping the item to you and also shipping the item back to us. As a business, we do also absorb a portion of the shipping and return costs to ensure we can provide the lowest rate possible to our customers.
If you have any further concerns or questions, please don't hesitate to let us know.
Kind Regards,
The Greenes Shoes Team
Hi Karen,
Thank you for your review, we appreciate your feedback. Our deepest apologies for the stock error on our website that lead us unable to fulfil your order. We apologise once again for this mistake.
Kind Regards,
The Greenes Shoes Team
Hi Ann,
Thank you so much for taking the time to provide your feedback on your recent experience with us here at Greenes Shoes. Our apologies we could not meet your expectations on this occasion.
Kind Regards,
Greenes Shoes Web Team
“I ordered the pair of shoes on December 23rd and I understand that international shipping is going to take longer then in country shipping. That being said I have emailed about my order as I still have no received a tracking number and it is now January the 6th and I still have received no email back or a tracking number. Being that it has been 15 days since the order I’d appreciate an update on my order at least.”
Hi Jaxon,
Thank you so much for your feedback. We truly appreciate you taking the time to let us know about your experience. We apologise for the issues you are experiencing with the delivery of your order and the delays due to Christmas and New Years delivery service closures.
We can see a member of our team has now been in contact via email to update you on your delivery and tracking information. If there is anything else we can help with regarding this, please let us know. Your feedback is extremely valuable to us and we appreciate it immensely.
Kind Regards,
Greenes Shoes Web Team
Dear Deirdre,
We sincerely apologise for any confusion and inconvenience caused by the mislabelling of our winter faux suede platform boot. We appreciate you bringing this matter to our attention, and we want to assure you that it was an honest mistake on our part.
Upon recognising the error, we promptly rectified the situation by updating the product name on our website. We understand the importance of accuracy in our product listings and are committed to providing clear and truthful information to our valued customers.
We truly value your feedback, and we are sorry for any frustration this may have caused. We appreciate your continued support.
If you have any further questions or concerns, please feel free to reach out to our customer service team.
Thank you for bringing this to our attention.
Kind Regards,
Greenes Shoes Web Team
“I have not received my shoes I ordered on dec 21
Your delivery time was 2 days so at this point I’m not satisfied and haven’t received nothing after confirmation and sent email and have heard nothing about my Christmas gift I ordered for my mom”
Hi Joanna,
Thank you for taking the time to share with us your experience. As your item was shipped to America from Ireland, the delivery time for this would be 10 working days as stated on our website.
During the Christmas period, we can also experience delays with postal services between Christmas and New Years, causing a slightly longer delivery time.
Thank you again for your feedback.
Kind Regards,
Greenes Shoes Web Team
