Hi there,
Thank you so much for your kind feedback on your recent experience with Greenes Shoes! We really appreciate you taking the time to share your thoughts with us.
If you ever need any further assistance or have any questions, please do not hesitate to reach out to us. Our team is always here to help you in any way possible.
Once again, thank you for choosing Greenes Shoes. We look forward to serving you again soon!
Kind regards,
The Greenes Shoes Team
“I ordered the wrong size online . A bit of a nuisance printing documents and taking to drop off point where they were unable to scan the parcel using the codes provided. Will now have to take it home and try again”
“Unfortunately I will have to return these sandals. They look lovely and are really light but they are extremely wide. My feet come the whole way out over the sole at the front.
Delivery was quick.
Sandals only cost €30, but €5 fir delivery and €5 for returns”
“I was sent a size 42 /8 x2 pair instead of a size 41/7 which I ordered do I will be returning to the shop tomorrow. I previously ordered a size 7 and was sent a size 40 which was too small. I don't understand why there is such difficulty sending me the correct size thus I won't be ordering online again”
Hi Bernadette,
We are very sorry to hear you have experienced this mistake. We will admit that there has been some confusion caused by Heavenly Feet due to a 40 not existing in most of the styles of shoes. However we have looked into this and we have rectified this error.
We have seen that you returned the shoes and the refund should be in your account in a few working days. Again we would like to apologise for the inconvenience that this has caused you.
Should you ever have any queries or need any assistance, please do not hesitate to contact us.
Kind Regards,
The Greenes Shoes Team.
“Online service 10/10
Bugatti Shoe design 10/10
However, the right inside sole has a manufacturing defect and so I can’t wear the shoes for more than 5 mins before they dig into my foot. I had worn them outside for the day so I didn’t even bother to return them knowing they wouldn’t be accepted for return/exchange.”
Hi Adam,
Thank you for your review and feedback. We really appreciate your support.
If you would like to contact our customer care team at Hello@Greenesshoes.com, We would be happy to help find a solution to your issue.
Kind Regards,
The Greenes Shoes Team
“The service from Greenes Shoes was excellent however I ordered REDZ boots. They arrived on Jan 30th and are damaged already. February 8th. I didn't even get a week out of them as have only worn them a couple of times.”
Hi Eilis,
Thank you so much for taking the time to share your feedback . We truly appreciate your kind words. Our apologies you have experienced this issue with your order. Please contact our customer care team at Hello@Greenesshoes.com and a member of our team would be happy to help you with this.
Thank you for your valuable feedback.
Kind Regards,
Greenes Shoes Team
“it is not how it look like on the site, silver eyes where the laces going through, thats what de site said, my dr martens were de eyes black, and that is not good”
Hi Marieke,
Thank you for taking the time to share your feedback about your experience with Greenes Shoes, we really appreciate it.
We are sorry to hear you found some differences in your new purchase. If you would like to email our customer service team at hello@greenesshoes.com, they would be happy to look into this for you.
Kind Regards,
The Greenes Shoes Team
Dear Customer,
Thank you for taking the time to share your experience with us. We sincerely appreciate your feedback, and we are sorry to hear that the boots you ordered did not fit as expected.
We understand that incurring costs for both shipping and returns can be frustrating, and we apologise for any inconvenience caused. These charges cover part of the cost of shipping the item to you and also shipping the item back to us. As a business, we do absorb a portion of the shipping and return costs to ensure we can provide the lowest rate possible to our customers.
Kind Regards,
The Greenes Shoes Team
Dear Linda,
Thank you so much for taking the time to leave us a review of Greenes Shoes. We truly appreciate your feedback. We are sorry to hear that you did not find your purchase suitable on this occasion.
Warm regards,
The Greenes Shoes Team
