Green Flag Reviews

Name: Green Flag
Rating: 2.13

2.1 Rating 300 Reviews

27 %

of reviewers recommend Green Flag

Company Reviews

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Metrics

2.1

Based on 300 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 50%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“FOR THE LOVE OF GOD! DO NOT USE THIS COMPANY. I was Left for 6 hours at the side of the road with a disabled member of staff. Repeatedly given false information. Lost £14000 worth of work and had to cover £250 per day of staff wages for the four days that had to be cancelled because I wasn’t recovered. First person arrived after4 hours with no tools, took photos of the car and then left. Made no attempt to identify the problem. They contacted me 2 days later and offered me £50 compensation. That made me even angrier.”

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Posted 1 year ago

“I have used green flag today as I has a burst tire. They were with me in less than 1hr. The 2 recovery truck drivers were excellent. They put my car on the back of the truck and took my car myself and my disabled friend to the nearest garage to have the tyre replaced. The delivery driver rang the garage to check they had the size tyre in stock. I carnt thank them enough very professional service. I highly recommend Green flag”

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Posted 1 year ago

“I have green flag through my bank account ,clutch failed 19 miles from home green flag said there would be a charge for mileage over 10 , and was there £120 ! Recovery firm said green flag hand you over to them and they can charge what they want .”

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Posted 1 year ago

“Terrible refused to recover my car. Been paying them 8 years. Terrible service”

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Posted 1 year ago

“We have green flag for 2 vehicles, my husband has a van which broke down today in minus 4 temperature. After a lengthy process and a fee of £150 ,They then said they cannot pick up vehicles over 15 years old ! Absolutely fuming as they haven't told us this before. Just keep taking the money every month ! Will now be cancelling”

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Posted 1 year ago

“Customer service with this company is abysmal. Its been a catalogue of errors and incompetence over the last few week after trying to change my contact details, something that you think would have been simple but not with green flag. I eventually put a complaint in. Received email saying someone would contact me..... nobody did. Chased the complaint up twice to which I was told that the person dealing with it would contact me..... Guess what.... NOBODY HAS. What a complete waste of time of a company. Will not be using them again. I will pay good money to a company that actually knows what they are doing but unfortunately these do not.”

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Posted 1 year ago

“Very unhelpful! I had a flat tyre in Sainsbury’s car park and called Green Flag for help,( I am a woman in her late 60s with a frozen shoulder problem so I couldn’t change it myself). It was a freezing cold day and I waited 3 hours for assistance. Out of desperation I called my husband who had to leave work and come and help me. No follow up call from GF to see what had happened to me, very upsetting!”

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Posted 1 year ago

“So my daughter is named on the policy and she borrowed my wife’s car who is named on the policy . Green Flag refused to offer assistance and I had a complaint upheld but I was advised that I could cancel my policy back dated to the date of incident. Do not trust Green Flag . They refused help to a vulnerable woman and lied as they will not back date fees so they lie, treat customers unfairly and fail to provide assistance . Use at you own risk.”

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Posted 1 year ago

“I have today called out green flag as my battery was flat This is a first time call out with them The service was excellent they kept me updated and arrived as stated. Jack attended very polite and helpful. He arrived in a yellow Manchatts van thank you Jack excellent service”

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Posted 1 year ago

“Contacted Green Flag at 2.23 pm regarding my vehicle would not start. I was given a time of between 4.30 to 6.60 pm. !! After 6.30 pm I contacted the garage company assigned to me to ask where they were and was told it would be another half an hour at which point I cancelled as i was not going to be in,and reappointed for the Sunday morning between the hour of 9am to 11am. No update from the garage at this time (8.45) Terrible service so far. And no contact from Green Flag either.Appalling service.”

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Posted 1 year ago

“Joined Green Flag a month ago after a big issue with the the AA after 33 years membership ! I had a flat battery and called Green Flag. The call was answered within 20 seconds and was told a mechanic would be with me within 90 minute but arrive 30 minutes later sorted the problem and was friendly. 1/3 the price of the AA and the service was just as good !”

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Posted 1 year ago

“I was 15 miles from home going on a 100 mile journey. My car started to lose power & a whining noise started. Phoned Green Flag, they told me I would have about 1 & a half hour wait. Recovery truck arrived an hour later. Driver very courteous, looked at my engine & thought it might be the water pump. Took me & my daughter & granddaughter back home where we were able to start our journey again in her car. Driver also told me that they would take my car to my chosen garage after the Christmas holidays when garage is open again. Brilliant service.”

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Posted 1 year ago

“To change a tire with a rusty bolt took over 5 hrs and, once they had wiggled out of responsibility at 6pm on a Sunday cost my a fortune to get fixed”

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Posted 1 year ago

“Nursed my car from Warwick to Cheddar with a failing hydraulic clutch control, got to within 0.15 miles of home at a busy main road junction to be told I was too close. I was on a quiet side road and offered to try and push it back up to the 0.25 mile limit but no joy. I am going elsewhere.”

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Posted 1 year ago

“Renewal price £119.80 New Customer price £78.00 Same product. When questioned , customer service response - “ you should be smart enough to cancel and take out a new policy “ Say no more!”

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Posted 1 year ago

“Fast response by knowledgable crew member who was polite, reassuring and fast in resolving my issue. Thank you !”

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Posted 1 year ago

“Absolutely brilliant! So helpful & efficient. Thanks guys”

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Posted 1 year ago

“Waiting 3 hours today for Ri ford to come to jump start my car. It will take them 2 minutes to do that. Tried to ring Richford motors and they cut me off. I strongly do not recommend their services after they sent a text saying they would be here 2 hours ago. Still no sign”

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Posted 1 year ago

“Waited 5 hours for a recovery due to tire puncture we kept ringing the but was fobbed of with different messages absolutely disgusting service avoid at all cost we are over 70 years old and left on side of road arrived too late to get to garage in minus 1 conditions”

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Posted 1 year ago

“Green Flag are normally reliable and good. I was left however 2 and a half hours waiting for a home start but in their defence they did keep me updated and rang me to apologise and tell me what the delay was , RAC in my experience dreadful they left me 5 hrs and then didn’t turn up . Don’t like the threatening over the 28 days being called again though don’t think that helps the company at all my advice. Their app I think it was on one occasion normally they are with you within the hour.”

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Posted 1 year ago

Green Flag is rated 2.1 based on 300 reviews