Green Motion Reviews

Name: Green Motion
Rating: 2.90

2.9 Rating 1,357 Reviews

48 %

of reviewers recommend Green Motion

Company Reviews

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Metrics

2.9

Based on 1,357 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Green Motion 1 star review on 13th September 2025

Anonymous

Green Motion 5 star review on 28th June 2025

Miklos B.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast and convenience.”

Helpful Report

Posted 10 hours ago

“I booked a car with GreenMotion in Manchester England, through Expedia for a full seven days, and this turned into one of the worst rental experiences I’ve had. I was running late for pickup, so I called several times (no answer) and even emailed to let them know. When I arrived, Darren, the only person working, told me my reservation was cancelled although still active with Expedia and it could not be reinstated. What frustrated me most was that there were cars available, but he refused to issue one. He stated clearly that they would still keep my money and not provide a car. To me, this was unethical and dishonest. Instead of trying to help, Darren was dismissive and unwilling to work with me. I left extremely frustrated, thinking I had lost my entire seven-day rental. I had to go and rent another car from another company. I was trying to see if Expedia could help they didn’t do the following week I went back to Green motion in person because because I couldn’t let it go. Another employee, Omar’s, was professional, kind, and immediately reinstated the rental but I had to pay $200. This only proved that Darren could have helped me from the start but chose not to. I still hate the companies policy and think they are so scammy to offer cheap prices but hit you with exchanges for insurance. Do not book with them.”

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Posted 2 days ago

“Autos viejos, con muchas luces amarillas en el tablero que no brindan confianza. No tenía ruedas de auxilio Cobraron 1.500 euros de fianza y cuando lo devolví, no cancelaron ese pago”

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Posted 2 days ago

“Scam. Do not rent from this company. They charged us $2,000 for non visible neglible car scratch. This is a scam to charge people out of the country with this incorrect fee”

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Posted 2 days ago

“If I could give zero stars I would. Roundly leave a review with no stars. First time out of the country and experience the worse service and car possible. Two gentlemen working on 09/04/25 at 9 am super uncaring and does not belong in the industry of guest services. Car was dented, no hub caps, missing gas cap door, scratches, no spare tire, ac vents broken, check engine light on etc. I asked to pay for upgrade and they said won’t be available during my entirety of the stay. Don’t know how it’s possible to even rent this car out. We felt so unsafe as not knowing if it would break down so we decided to use only to get to our destination and park it. We ensued using taxis etc to get around. What a joke. If going to Podgorica airport I highly recommend to use another company. I feel as if I was treated badly based on my ethnicity. By far the worse experience every.”

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Posted 3 days ago

“Todo muy bien en la Isla de Creta”

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Posted 5 days ago

“I have used green motion few times in Scotland and Heathrow branch. Always been excellent and happy with service. I used them recently and was happy with service until they have not returned my deposit. It has been over 2 weeks now and they are not responding to my emails or answer the phone.”

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Posted 5 days ago

“Good deal in Heraklion airport.”

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Posted 1 week ago

“I am satisfied with my booking with Greenmotion. The car was in good condition and we were able to change the baby seat.”

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Posted 1 week ago

“Very pleased with the services and ease of collecting vehicle. We were upgraded too.”

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Posted 1 week ago

“Not near the airport, waited 45minuts for airport pick-up before catching a Uber,no communication about extending rental, no number left in vehicle as said if we had trouble, 68euro handling fee to send on email”

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Posted 1 week ago

“Guter Service, schnelle Übergabe des PKW. Zügige Abnahme nach Rückgabe des PKW. Auto Nissan Juke war gut gepflegt und fast neu. Green Motion ist zu empfehlen.”

Helpful Report

Posted 1 week ago

“Übernahme am Flughafen Podgorica schnell und unproblematisch. es wurde nicht nicht versucht zusätzliche Versicherungen zu verkaufen. Fahrzeug war neu mit nur 11.000km, ohne Beschädigungen gebucht hatte ich allerdings ein Fahrzeug mit 4WD und Diesel bekommen habe ich hingegen ein 2WD Benziner. dafür hätte ich bei der Buchung einiges weniger bezahlt”

Green Motion 4 star review on 8th September 2025

Helpful Report

Posted 1 week ago

“OMG what a nightmare. Did the car rental bought car insurance in advance of the reservation as typically do not do that. When I got to the car rental agency, they wasted 20 minutes of my time making me verify other insurance over and above the insurance I bought. In addition, they had me pre-sign the day before to expedite the car rental pickup with all our details it made us do it all over again. This place is a complete scam. Total BS!!!!!!!!”

Helpful Report

Posted 1 week ago

“I booked a rental in Corfu Greece and the entire process was beyond ridiculous. First, the shuttle was nowhere to be found. The tel# you are supposed to call to be picked up was never answered. I had to walk in the 90 degree heat with two cases for 1000 meters as no taxi was going to take me such a short driving distance. When I arrived, I asked if I had the correct tel# and the representative said: "yes". I then shared how I just walked for 20 minutes and that nobody answered. Her reply: "Can't you see how busy we are." As the paperwork was being processed, I realized I forgot my driver's license. Green Motion refused to accept my digital license. Car rental companies only make a copy of the driver's license. What difference is it? Other rental companies accept a digital image emailed. I then called Expedia to ask them to cancel or change the reservation to my brother's name and for two days later and still charge me for two days. Expedia was unable to get a hold of any representative at Green Motion. Supposedly you can only email them. This is a convenient way for Green Motion to later not accept a reasonable cancellation and refund the customer. In the end, I paid 750 euro for a car I could never rent. I then had my cousin come to rent a car and we were told there were no cars available. So Green Motion didn't lose money from a lost sale and yet kept 700 euro. It's been three days and Green Motion has yet to reply to Expedia. I will never rent from this company again. They have good rates but in the end, they will screw you when the opportunity is present. Check online, Green Motion has a terrible reputation.”

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Posted 1 week ago

“Everything good.”

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Posted 1 week ago

“Free upgrade. Friendly staff at The airport”

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Posted 1 week ago

“Nice people, great brand new car, great service! Thanks for dropping us off at the hotel.”

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Posted 1 week ago

“Good value and reasonably quick check in and out”

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Posted 1 week ago

“This was the 2nd time I had rented from Green Motion at Gatwick and I was as satisfied as I was last year! The check-in was really fast, the guys working there were really friendly and me and my son were in our car in about 30 minutes. I had a few questions about how to use the car (as I haven't ever driven a brand new car!) and it wasn't a problem to ask, even though they were quite silly. Will definitely rent again on my next visit home!”

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Posted 1 week ago

Green Motion is rated 2.9 based on 1,357 reviews