Green Motion Reviews

Name: Green Motion
Rating: 2.26

2.3 Rating 896 Reviews

32 %

of reviewers recommend Green Motion

Company Reviews

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Metrics

2.3

Based on 896 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 41%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really poor company. Quote a cheap price but then try charge you for old damage etc. You are much better off paying slightly more and going for a reputable company - it will save you a lot of money and hassle. Check out other reviews on them and it will tell you all you need to know!”

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Posted 2 years ago

“Shocking customer service when Parking Eye give you a fine for overstaying the free parking 30 minute time - no staff tell you or advise you and you’re displaying a valid disabled badge - and the reason you’re delayed is because of their processes taking beyond 30 mins - then they refuse to intervene as it’s between Parking Eye and the vehicle registered keeper Will never use again I feel scammed”

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Posted 2 years ago

“I paid twice for a rental car rental in UK at Liverpool airport. Had to book Green motion because no other companies on offer on Rental Cars site. I paid €369 on Rentalcars online and chose not to take extra insurance. On collecting the car I handed over my Visa gold débit card for the deposit and was told they needed a credit card. I don't possess one. Initially it was £50 per day extra then they reduced it to £45, so £450 extra. Either I paid it or didn't get the car. No other REPUTABLE car rental company is as high handed. I resent paying over £800 for a rental car. Totally inacceptable. I will never hire with Green motion again. Avoid at all costs if you don't want to be ripped off.”

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Posted 2 years ago

“Picked up a car from Edinburgh airport. My experience was fine but the person behind the desk was sooooooo rude to the customer ahead of me. And he ended up paying almost £200 more because he didn’t have a credit card. In 2 minds whether to use them again Not cheap. Not expensive. Car was fine”

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Posted 2 years ago

“Green Motion took my money twice. One time per RentalCar App and second time in the office when I wanted to take car for longer time. In e-mail they wroted me that will be cost +68 EUR, then I called because it was not clear until which hour this should to cost. Guy on the phone said "Come to us and we will arrange everything". Yeah, I came to the Lithuania and they said I must to pay 220 EUR!!! So I paid 47 for GreenMotion by RentalCar and 220 EUR for GreenMotion in the office because they lied that It's not possible to rent car without full insurance. Just after at the same day I saw that if I had rent car by RentalCar again then I will pay just about 150 EUR for one week. So 270 EUR for one week in Lithuania. I readed so many bad comments at google and facebook about Green Motion! NEVER EVER AGAIN”

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Posted 2 years ago

“Do not trust the underhand, money-grabbing methods of Green Motion. As per normal for car rental companies, I was offered the extra insurance what they called 'a cost reduction package' I explicitly stated that I did not require this. I had already pre-paid £254.62. I certainly was not going to pay an extra £224.50 for insurance that I did not require. Immediately after stating that I definitely did not want to pay the extra money, the salesclerk said that he just needed to swipe my card to take a deposit which is normal course of action, so I did not hesitate to sign. Upon returning the vehicle I waited for the deposit to be returned but 3 weeks later it had not been returned so I contacted customer services who told me that I would not be getting my money returned as this was a fee for extra insurance. The extra insurance that I declined! They fraudulently took this money and refused to return it. They are a despicable and unethical company, avoid at all costs unless you want to be ripped off.”

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Posted 2 years ago

“I received great service The staff at the Gatwick branch were friendly, efficient and professional Of course there is an element of up selling once you arrive But other than that , overall, the service I received was excellent in regards to the amount I paid I feel that they are working towards eliminating those issues and poor reviews that had been highlighted on social media regarding their previous, negative, practices that was adopted by the company in the past”

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Posted 2 years ago

“So far so good”

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Posted 2 years ago

“I just used this company at Stansted Airport. Great car, great service. I payed the premium price for fully comprehensive package so zero excess. Not one problem. It seems to me most people take out the cheapest package, damage the car and complain. I will be using Green Motion again in a few weeks. So let’s see if I get the same great service. Hint, don’t be tight, always pay a little extra at any rental car company to save on future costs due to damage.”

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Posted 2 years ago

“I AM DEALING WITH GREEMOTION SINCE 2017 , THEY ARE ONE OF THE TOP 5 I LIKE TO RENT CAR FROM”

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Posted 2 years ago

“After reading all the bad reviews I thought It can't be that bad. It is!! Please stay away. Spend a little more money and go to a recommended Car Rental Company. They were charging me £300 for 2 day hire of a Fiat 500. Unbelievable. Fraud.”

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Posted 2 years ago

“I paid for car rental in advance through Easyjet with my husband named as driver. I always do the booking and my husband does the driving. When we arrived at Glasgow airport to pick up the car, the firm insisted my husband had to pay using a Mastercard. He did not have one with him as always uses his debit card so the company said we had reneged on the deal as we hadn’t read the small print and weren’t eligible for a refund. We had to hire a car from another company. Do not use this firm!”

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Posted 2 years ago

“If I could give zero stars I would. This is hands down the worst car hire company I have ever used. There is no number to call and speak to anybody. I had an accident and have been passed from person to person with no accountability and no clarity on the process. I am still waiting for a resolution. I do not recommend anybody use this company.”

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Posted 2 years ago

“Do not rent a car from this company! We rented a vehicle for two weeks in England and although the associate who helped us check in was lovely, upon return of a car, we were charged $460 for some made up scratches. We took pictures to prove and we are refusing to pay. But it’s just not worth your time or energy!! Look at the pictures—do you see damage?”

Green Motion 1 star review on 10th August 2022

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Posted 2 years ago

“everything excellent, the car clean without bad odors, the attention in the office very good 100% recommended”

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Posted 2 years ago

“Bate and Switch did not have the car i ordered, then hand to get a car that was out of my budget. Bad customer service called over 24 times and heard back only 2 months later.”

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Posted 2 years ago

“Great experience except my credit card verification was difficult. The staff worked hard to make things happen. It all worked out in the end.”

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Posted 2 years ago

“good service and staff were friendly”

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Posted 2 years ago

“good service and staff were friendly”

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Posted 2 years ago

“Nice and alert personal in the servicedesk.”

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Posted 2 years ago

Green Motion is rated 2.3 based on 896 reviews