Green Motion Reviews

Name: Green Motion
Rating: 2.26

2.3 Rating 896 Reviews

32 %

of reviewers recommend Green Motion

Company Reviews

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Metrics

2.3

Based on 896 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 41%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Clear service”

Helpful Report

Posted 1 year ago

“DO NOT RENT FROM THIS COMPANY !!. They are con merchants and are stealing money. They are trying to charge me for damage that was on the vehicle on collection at Edinburgh Airport. Horrendous experience. Will be reporting to Expedia and Trading standards”

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Posted 1 year ago

“Complete Scam Office stunk of weed, aggressive insurance scam Expedia should be ashamed for being associated with this company.”

Green Motion 1 star review on 18th March 2023

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Posted 1 year ago

“They charged us almost 4 hundreds pounds for a “damage” on the bumper. It was not a real damage but there was no way to discuss with them. They are very dishonest and rogue people. Strongly recommend everyone to avoid rent a car with these people.”

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Posted 1 year ago

“if i could give no stars i would! i wish we can sue this company for borderline criminal practices! i could never imagine wanting to pay $500.00, at the Miami location, for insurance. We had full coverage insurance and they STILL proceeded to charge us. absolutely violated. we wanted to start the vacation right and honestly this bullcrap amount ON TOP of $300.00 - thieves. i will spread the word and make sure people hear the experience we had.”

Helpful Report

Posted 1 year ago

“Warning these guys will scam you and will be aggressive if challenged. We booked here through easyJet and paid £249 in advance for a small car for 5 days. When my partner our 3 young children and me landed, after several calls to the company we were told to wait in the multi story car park in a parking spot for pickup. It took nearly 30 minutes with no seats and cars zooming past. When we got to the desk the manager said because my credit card expired this year (it was still in date) they would have to charge me full insurance which was an extra £290. More than the car hire. When I suggested we go back to the airport and rent a car there, he refused to give us a lift back. When I asked for a refund of the booking he refused. I explained to my partner we had been had for £300, and we agreed to just pay and go because the children were getting stressed. When I went back the manager decided he’d changed his mind (?!) and refused to let me take a car. Or refund etc. he said he was offended that we didn’t want the offer the first time around! At the same time another customer was being shouted at by his colleague. The customer had come back to the car rental office after finding £500 had been taken on his credit card with no authorisation. I listened for a while and neither of us could understand why the company had taken the £500. They were aggressive with the customer for challenging them and he left very upset. Eventually I filmed the manager and asked the same questions, and this time he agreed to let us take the car for £530 plus a deposit!! When we returned it they spent 20 minutes checking the car over for scratches. (Even though we had full insurance?). There was no damage at all they could charge us for. However we left being told they would refund our deposit in SIX weeks (?!) and to call them if It didn’t show up in my account then. (I have little expectation that it will be returned) All in all a very unpleasant experiance. Gutted as we went through easyJet thinking they would chose a reputable company. This is the sort of dodgy car hire operation you’d expect to find in the third world, not Glasgow! We also felt very sorry for the other customer and thankful they didn’t have our credit card details! I would never use them or easyJet booking again”

Helpful Report

Posted 1 year ago

“From my experience, avoid at all costs. Upon picking the car up, i felt slight intimidation to push me into buying extra insurance and to reduce the £1205 deposit from my credit card. However, the car pick-up was otherwise okay. Upon return, they noted a small windscreen chip with a 4mm crack and on the passenger side. I was informed they would withold my £1205 deposit as the car needed a new windscreen. As a former mechanic and vehicle inspector of many years, i knew this was utter nonsense. The windscreen could be easily repaired for about forty pounds, whereas a totally unnecessary windscreen replacement costs hundreds. I've since sent pictures to several windscreen companies. All say that it is easily repaired for minimum cost. There is no justification whatsoever for their extortionate and false claim. These people are scam artists and i wonder how many other poor unfortunates they try this on per week. If it isn't suitably resolved, i will be complaining to Trading Standards, contacting media outlets and taking legal action.”

Green Motion 1 star review on 17th February 2023

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Posted 1 year ago

“Horrible service me personally I can't believe that this type of the company is still runnin. I do rent the car in London airport and I do rent a car in Riga airport. Never again!!!”

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Posted 1 year ago

“I had a bad experience with Green Motion - a person trying to make me pay far, far more than required - luckily a fellow employee straightened him out. But ... decided to try them again because their prices are good. Had a fine rental, no issues. So, tried them again. This time they noticed two small marks on the car (not made by me!!) I had been very careful with the car, parking far away from the shop in parking lots, etc. So I was concerned! Gill and Abdul rechecked the car, and the dent was found not to be new, and a mark from another car who had opened their door onto mine, was rubbed away ... so no damage due to me, and no extra charges. I just want to say thank you to Gill and Abdul, and so should Green Motion, because without their reasonable assessment of the car marks, I would've been dinged for damages that were not my fault. They saw that I was not to blame, and went above and beyond to make sure I wasn't blamed for something not my fault. Because of these two guys, I will rent again from Green Motion. Kudos to you two guys!!!”

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Posted 1 year ago

“Mo attended to me and he was very helpful. I returned an hour later than the usual return time but they were kind enough not to charge me. Very fast pick up and drop off.”

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Posted 1 year ago

“The booking is simple and very clear explanation”

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Posted 1 year ago

“Tell now going well, waiting to meet in the airport”

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Posted 1 year ago

“I spent some time online looking at other Green Motion- Leicester reviews and consistently the Leicester company was reviled for a host of bad services, dishonest arrangements, and sheer lack of genuine customer care. My personal experiences with Green Motion involve two occasions: June 2022 and January 2023. Regarding the June situation, Green Motion failed to have the economy or compact sedan which was reserved many weeks prior to pick-up. Instead the company tried to foist a VERY LARGE commerical van as a suitable vehicle replacement. I didn't feel comfortable driving something that large with blind spots on British roads and a steering wheel on the right side. So the day's planning was aborted and I cancelled the booking which was prepaid. The January incident was far more damning. My girlfriend and I drove away in a Mini Cooper. We were not clearly informed that the car was at 1/4 fuel; in the U.S. all rentals come with a full tank. Green Motion knew that we were driving to Oxford for an overnight stay. A few miles from Oxford after 90 minutes of driving, we ran out of fuel on M40 and was lucky enough to get to the highway shoulder. This was harrowing. We had two forms of roadside assistance (BMW/Mini Cooper & a separate company "RAC" paid by Green Motion). We began with BMW assistance calling via the car's computer and were told there would be a 90 minute wait. We called Green Motion next and were directed to try RAC. RAC told us the wait was 45 minutes. We cancelled BMW assistance to avoid double services. RAC arrived over 3 HOURS later, despite our frequent follow up calls. Our location was dangerous and it was raining in winter - making being outside the car dearly uncomfortable. Moreover, my girlfriend had lung surgery weeks ago and needed water for medication. We had no water in the car. After getting gas from RAC, we filled up immediately 2 miles away. Upon returning the Mini Cooper, Green Motion detected minor chipping on one wheel hub and socked us with $850 surcharge. The Mini Cooper had many scratches around the body, which was noted by the rental rep upon delivery. I didn't check the wheel hubs and don't know the prior condition. I have to assume then that Green Motion bills clients for cosmetic damages but never gets around to repairing said damages. Green Motion suggested I go after the credit card company to find reimbursement for the $850 charge. While I await the credit card company response to my claim, I'm furious also that Green Motion gave NO CREDIT for a 3/4 tank of gas and no apology for how we were stranded on M40 for three hours. This would be $50 courtesy; after all Green Motion is getting the benefit of a car stranded and retanked for safety! Again, I have to assume that Green Motion has some cognition that Americans in U.K. may believe car rentals have a full tank and therefore there would be a little more emphasis on the fuel status upon leaving the rental lot. In short, Green Motion is a car rental firm from Hell and they deserve a boycott for a dozen brutal years. They are in the game for short term profits and no customer loyalty whatsoever.”

Helpful Report

Posted 1 year ago

“Bullies and charged £2500 deposit on a normal car. Then tried to bully me into taking a car I hadn’t booked after keeping me waiting so long that anyone else would have agreed, just to finish with them and get on their way. But I took a taxi home instead and now still haven’t been reimbursed by Carjet who say I should have cancelled before the car collection time. It was because Green Motion weren’t ready with my car and the long delay to assist me which was not my responsibility. What a terrible terrible company ethos.”

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Posted 1 year ago

“Stay away at any cost from green motion they are total scammers, and they do the same trick again and again to costumers. They charge you a huge deposit like 1400 GBP then they offer you a full protection for about 700 GBP so now you trapped if you pay the 700 which is a huge amount, they got the money they wanted and if you disagree and say you have full protection or you not interested taking it from them then they will make sure to blame you for any stupid thing on the car although it was there when you took it. they will charge the full amount of the deposit and will not send you any legal documents so you can't even claim it from any insurance even if you had one. STAY AWAY FROM THIS COMANY AT ANY COST. THEY ARE SCAMMERS”

Helpful Report

Posted 1 year ago

“For starters, they lie. They claim to be an airport rental but they are not. They are not located to the airport and it is quite a drive to get to them. They do provide a pickup service BUT NOT A RETURN SERVICE. The guy who picked us up was rude and tried to make us feel bad for not paying the parking fee even though they said they were an airport rental. They gave us a vehicle that was not what we ordered or even in the same class. It ended up being a large van. They told us someone would stay late for drop off after closing and not only are their posted return hours incorrect on their website they refused to stay late after we made hotel reservations and everything, because of that they cost us way more money. They took a deposit of over $1,000 US dollars for damage and then the vehicle was returned with a scratch. They didn't send any of the legal paperwork of what the fees were and refused to return any funds. No way a scratch is $1,040. They were rude, they lied, they cost us so much more time and money because of it. Scam isn't even a proper word, they are outright thieves and liars. Worst experience of my life with a rental company.”

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Posted 1 year ago

“DO NOT USE Green Motion - after the rental they hit me with two big unauthorized charges they said were PCNs for congestion charges in London - they were bogus - wrong model and colour of car. Also I was able to show credit card receipts from where I actually was in North Yorkshire at the same time as the PCNs. They will not respond to my emails.”

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Posted 1 year ago

“Worst car hire company ever. They lie to you and if you have a small bump massively overcharge you. They take huge a deposit and you will not see it again. Customer services do not reply to your emails once they have your money. Avoid this company.”

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Posted 1 year ago

“Dreadful, dreadful company.,lures in unsuspecting customers with low rental prices and then bends them over. An absolute scandal that they can continue to do business. Avoid at ALL cost. Birmingham International Airport. Don’t get tempted and shafted.”

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Posted 1 year ago

“Very bad experience. Unfair and dishonest. You are likely to pay much more than initially agreed.”

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Posted 1 year ago

Green Motion is rated 2.3 based on 896 reviews