Name: Green Motion
Rating: 2.25

“Got a parking ticket which was mistake got it sorted out but the rental company charged me 70 quid admin fees crooks do not use them”

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Posted 3 months ago

“Green Motion Athens is probably one of the worst car hire companies imaginable. Our pick up from the airport was smooth, although we did 100kph in a 50kph area. It was impossible to accurately record all the damage to the body work. I subsequently counted 23 areas of damage some with multiple marks. Within 7km an orange warning light came on I tried phoning for advice but there was no response. It was about 2am and we were helped by a petrol attendant who said it was related to the tyres. All tyres were 40 kPa instead of 32. Before reaching the motorway a different warning light came on. We returned to the garage. The attendant told us it was about the engine and might only be about a maintenance issue. We decided to drive with the warning. The next morning on checking the car we discovered that one rear light and brake light were not working. Green Motion were slow to respond but Zest who we booked through were great. A few days later we had no headlights. Both problems required half hour drives to find a garage that could fix them. On the return journey the road to Green Motion office was closed by wild fires. They still charged us €30 to leave the car at the airport and told Zest they had refunded the charge for the new bulbs, which they didn’t. Although the price may look attractive the risks of serious consequences are not.”

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Posted 3 months ago

“I had a terrible experience with Green motion Car Rental at Munich Airport. I booked a car to be picked up on 12.06 at 9:00 AM, but the staff was late, unable to speak in German, and the car provided was dirty and full of waste. Despite these issues, they charged my card for an "out of hours" return when I returned the car earlier than planned — even though their contract clearly states the charge should be 30 EUR, they took 100 EUR without explanation. When I contacted them multiple times to address this, their responses were dismissive and failed to resolve the issues. They ignored my request for a refund and refused to acknowledge their mistakes. Avoid Green Motion if you value your time and money!”

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Posted 4 months ago

“Absolute robbers and they shouldn’t be in business! I want my money back that I paid to them originally. And they caused us real inconvenience as we didn’t get back to our villa until very late and we had no food that evening for us or my small child under two. Absolutely disgusting and the manager was the person I spoke to at that time.”

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Posted 4 months ago

“The most expensive scooter rental service in Corfu port! They try to maximize their profit offering fake full casco insurance, to avoid the deposit, and money cash, with the excuse to offer you a ‘’fake’’ discounts. At the end, we paid 50 euros per day, compared with the 35 euros/day of the rest of rental companies, which offer the same, if not better, service. Avoid!”

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Posted 4 months ago

“The most expensive scooter rental service in Corfu port! They try to maximize their profit offering fake full casco insurance, to avoid the deposit, and money cash, with the excuse to offer you a ‘’fake’’ discounts. At the end, we paid 50 euros per day, compared with the 35 euros/day of the rest of rental companies, which offer the same, if not better, service. Avoid!”

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Posted 4 months ago

“They charged us €367 for a flat tire. DO NOT RENT WITH THEM. They are thieves”

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Posted 4 months ago

“Incredibly unhelpful staff, I had 2 credit cards when I went to collect my hire car, they refused to take either of them and said we could upgrade to a premium package for an extra £279 for a 2 day hire, complete rip off, would never use again, a real cowboy outfit”

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Posted 4 months ago

“Terrible company Terrible company. Booked through booking.com and paid in full and also took out comprehensive insurance. After walking for ages and eventually finding the place. There was a party of 6 of us and we booked a minivan. They would not accept our visa debit without extortionate extra fees double what we paid for the car hire. The person we were dealing with was nice but had poor English. I tried to explain that we had already paid but he kept asking for an additional £756. I couldn’t believe it and went back to the rest of the family that was with us and one of them had a credit card so we went back and offered this but they still wouldn’t accept and a manager came over then and got quite rude and refused to give us the car and left us standing there. I eventually apologised and said we would just pay the extra but that it was very unfair but he said no and asked us to get out. The other thing was that none of the staff were wearing name badges so we were not able to identify who we were talking to. Thankfully we went back to the airport terminal and europecar was extremely helpful and got us sorted with another minivan with no extra charges and no need for a credit card visa debit was accepted. Now at least we can get on with our weekend and spend it with our seriously ill family member but such a pity we had to endure that. I did eventually get through to booking.com and got a lovely lady who was very sympathetic and managed to refund us 75% of the money Date of experience: 29 August 2024”

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Posted 4 months ago

“Scammers, like others have said our was covered in scuffs and scratches, we drove on motorways and a roads only return the car "aah this little chip is new" - it wasn't it was clearly rusted and old, "these scuffs are new you must have hit a wall" "no that's road dust" -"we go through insurance I need to report it" They were doing exactly the same thing to a couple before us as we parked the car up, clearly 'normal business' for them. Avoid at all vosts”

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Posted 4 months ago

“We rented a car for 11 days in the office of Beverly Station, Edinburgh. Soon after starting our trip, a ‘technical service’ light came on in the car, reminding us that the recommended mileage before inspection had already been exceeded. Two days after, we had to fill up the car with AdBlue (5-liter can in BP station, 20 pounds); otherwise, the car wouldn't start in less than 500 miles. Some days after that, the car had some pulls and warned the following: ‘Engine fault: Repair needed’. We had to call -no one answered- the technical assistance (RAC UK), finally sent an online form about the breakdown, and received assistance > 12 hours later (had to stop in Oban overnight). It was finally an electronic failure with no further consequences, but after returning the vehicle we weren't even offered any compensation, nor were we refunded the money paid for the AdBlue bottle (and they kept the receipt!). The customer service, technical service and understanding on the part of the office staff were absolutely disastrous.”

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Posted 4 months ago

“Shame on Green motion Dubrovnik airport which let us as dogs under the sun. We had paid one month ago the car rent and they destroyerd our arrival in Croatia refusing to rent us the car. Go away from this poor business Agency knowing not what à person is. Shame on you. Nothing is green but all is dark. Their name is Dark motion.”

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Posted 4 months ago

“Since 19.07. Until now I didn’t get any answers from this company. More than 28 days and no one has 2 minutes time to answer me!!!!!!! I don’t know what kind of service they provided!!!!! I am writing to express my extreme dissatisfaction with the service provided by this company. As a customer, I have never encountered such incompetence and lack of assistance as I did during my recent experience with this company. On Thursday, 11th July, at 11:40 pm, I contacted the number provided at Sabiha Gökçen Airport for assistance as the car I had rented was no longer functioning. Despite being assured that someone would call me back promptly, I was left on hold for over 10 minutes before the call was abruptly disconnected due to a language barrier. Subsequent attempts to reach your office at the airport were unsuccessful, with staff directing me to communicate via WhatsApp. After sending photos and my location, I received no response. After enduring 90 minutes stranded on the highway with children in the car, I eventually had to abandon the vehicle and arrange for a taxi to take us home. The following day, despite making over 15 calls and being given multiple phone numbers to contact, I was met with unhelpful responses. Even when visiting your branch in Beylikdüzü in need of a replacement car, I was told that it was not their problem and that they could only book a new car for me. Only after threatening to leave the country did your team attempt to send a towing service to retrieve the car. However, the language barrier persisted as the personnel sent spoke only Turkish, leaving me stranded without a vehicle. The subsequent confusion and delays resulted in over 14 hours of inconvenience and frustration.”

Green Motion 1 star review on 15th August 2024

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Posted 4 months ago

“Rip off scam. Charged me for a scratch that was from before 800 euros!!!! Never rent from them. Office is thessaloniki greece airport. Stay away from those scammers”

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Posted 4 months ago

“Charged 573.40 euro for 1 flat tire on small Fiat Panda I so wanted to give this company 5 stars as some aspects of the rental was great. 1. Booking online was easy and quick to do. Saying that is you want to make changes to your booking (like add an extra day which we wanted to do) we were told to cancel the existing booking and then make another booking. 2. Online check in was OK but the system was not very user friendly and uploading documents could be tricky. 3. Upon arrival at Fiumicino we were surprised to hear that the hire company was not actually on site as advertised but a 5 minute drive away. It us only after we returned our car that we were informed of a free shuttle. 4. Staff at Fiumicino are super friendly, reliable and efficient and can't fault them at all. 5. We paid 440 euro for 10 day hire car including premium insurance with maximum excess of 200 euros which we thought was a very reasonable price. It is only once we ran into problems (flat tire) that we were told this was NOT included under the insurance. 6. Now the bit that has caused upset. We got a flat tire on our last day on our way back to return the car. This happened literally 2 miles from venue so we changed it to the spare wheel and returned the car. We were told someone would ring us with the charge for the wheel as it was not included in the comprehensive insurance we opted for. No contact was made but I noticed and extra 281 euros taken from my account on top of the 200 euro deposit held. When I queried this I was sent an invoice 12 days after returning the car. It was only a small Fiat Panda but we got charged 573.40 euro for the one flat tire. Not only were we charged for the flat tire but it is also apparently customary to fully replaced the spare tire (which we used for less than 2 miles!) as well at the same price as a normal tire. I find this charge completely unacceptable and we were not told this at any point during our checkout or return. We were specifically told the charge would be for the flat tire only. Another thought is the environmental impact of discarding a perfect, hardly used spare tire? Surely as a company this must be quite a regular thing to happen so we could be taking about 100s of tires. Now of course if they were situated at the airport (as advertised) and not off site this would never have happened but that is a whole other can of worms!”

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Posted 4 months ago

“We booked an RAV4/SUV for our trip because we have a big family. When we arrived at Green Motion, we were told that there was no RAV4 or SUV available so we were given an old Nissan Sentra that could hardly fit our bags. We were then told to call the office in the morning to see if we could get a discount since we did not get the vehicle we paid for but the manager said he could not discount the rental car because the price was already discounted. bad business. The other thing, no-one answers the phone, We called and called and when we finally got someone, the phone got cut off in the middle of the conversation. Next, when we arrived at the Orlando International Airport, we waited 1 hour and 18 minutes before the Shuttle came to pick us up. No apologies. While we were at the airport we saw the other rental car company shuttle make several trips but only once for this company. My kids almost passed out in the hot sun. Customer service at the front desk was horrible. The lady would not allow us to speak and it was as if she had a "take it or leave it" attitude. I would not recommend them to anyone. Shop elsewhere. Never again. This is the Green Motion in Orlando.”

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Posted 5 months ago

“I do not recommend this company they are scammers, and they don't value the customer, i only rent from them once in Bulgaria, and they give me their worst possible car they had, with the ridiculous excuse that it was a "complimentary upgrade" from the actual car i rent in their website, but in reality after 30 minutes of delay from their employers, the car i receive was with thousands of problems and quite dirty inside, and when i complain about it and ask for refund, they refuse and they pretended like their car was perfect and it has no issues. So guys please stay away from that company!”

Green Motion 1 star review on 8th August 2024

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Posted 5 months ago

“DO NOT CONTRACT WITH THESE SCAMMERS. First of all they charged us more than the excess for a collision. After investigating and sending dozens of emails one person sent us the invoice for the repair of the vehicle and it turned out that we had been overcharged by 400 pounds. After fighting with all the staff we managed to get a refund of this money. Now the company AXA with whom we contracted the insurance is asking for a report detailing why we were charged 2 times and then refunded a part of it so they can refund us the money charged. BUT GREEN MOTION DOES NOT RESPOND AND WHEN THEY DO RESPOND THEY SEND US INVOICES THAT ARE NO GOOD. We have reiterated that we need the report and it is impossible for this to happen. YOU ARE INCOMPETENT, THIS TREATMENT IS UNACCEPTABLE.”

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Posted 5 months ago

“This is to notify you of potential issues when booking a car through the supplier “greenmotion”. After reading online reviews, I learned that some customers have had bad experiences with this company. Despite these warnings, I assumed those issues were due to other factors and went ahead with my booking through the CarFlexi platform. CarFlexi sent a confirmation e-voucher, confirming my booking and charging my credit card. Given CarFlexi's reputation as a reliable and worldwide car rental platform, I trusted their service. Unfortunately, I must report that “greenotion's Bursa office in Turkey” failed to provide the reserved car, claiming their system did not approve the rental. They showed no concern for the inconvenience and consequences this caused me as a customer. This raises a significant question: on what basis did CarFlexi confirm my booking? Given that this is not the first incident, why does CarFlexi still have them on their platform! This is the first time I have encountered such an issue with a car rental company, and it completely disrupted my travel plans. Therefore, please be cautious if you are considering making a booking through car supplier!”

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Posted 5 months ago

“Dear Green Motion I am writing to formally lodge a complaint regarding my recent car hire experience at Zagreb Airport, Croatia. On Saturday 27th July 2024 I booked a Renault Clio or similar vehicle. However, the car I was allocated was completely unacceptable. The vehicle provided was old, dirty, and had 120,000 miles on the clock. Furthermore, the engine warning light was constantly on, and the car frequently lost power and struggled to accelerate. This car was not only substandard but also dangerous to drive. When I raised my concerns with the staff, I was informed that I could upgrade to a better car for an additional £20 per day. I firmly believe that I was given this unsuitable car to coerce me into paying for an upgrade. When I complained, I was simply told, "it's an old car," and the staff member shrugged his shoulders and walked away, which I found both dismissive and unprofessional. Your website offers pictures of all brand-new vehicles indicating that you have a newer fleet of cars, however despite these cars being available on the car forecourt I was offered a car that was circa 10 years old, full of dents, scratches and scrapes, the interior of the car was extremely warn most notable with all the air vents broken preventing the air conditioning from reaching the passengers, it was simply the worst hire car I’ve every been given in over 20 years of driving abroad. Additionally, I was charged an extra £60 for taking the car into neighbouring Slovenia. This charge was not outlined in your terms and conditions, and I believe it was unjustly added to increase costs. When I rented a car from Enterprise last year, there were no extra charges for driving into other countries, making this additional fee seem arbitrary and unfair. I also want to highlight the inconvenience caused by your office’s location. The car hire office is not at the airport, requiring a bus transfer to reach the compound. This setup leaves customers with no practical option to return to the airport and seek alternative car hire services, effectively holding them captive on your site. Given the dangerous condition of the vehicle, the poor customer service, and the undisclosed extra charges, I am requesting a full refund for the rental cost, including the £60 charge for driving into Slovenia. I also expect measures to be taken to ensure no future customers experience such issues and that the vehicle in question is removed from future customers due to its safety.”

Helpful Report

Posted 5 months ago

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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