Green Motion Reviews

Name: Green Motion
Rating: 2.26

2.3 Rating 896 Reviews

32 %

of reviewers recommend Green Motion

Company Reviews

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Metrics

2.3

Based on 896 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 41%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Scam company, ensure you check the outdoor condition of the car thoroughly before rental as they regularly try to charge over €300 to fix scratches that are next to invisible on the car”

Helpful Report

Posted 2 years ago

“Individual employee, CHARLIE at Stansted was EXCELLENT - 5 star. Unfortunately service after that was poor. Absolutely zero interest in customer service, clearly no sense of understanding that with a plethora of car rental companies to choose from public opinion and reviews do matter, no sense that a customer is more likely to return to a company with whom they have had a good experience. Our circumstances changed meaning we needed to return the car early - impossible to speak to a manager on the phone (they were in meetings all day, apparently). Really disappointing, especially after a positive experience when we collected the car.”

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Posted 2 years ago

“Crooks. Edinburgh Airport renting experience was horrible and ruined our stay in Scotland.”

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Posted 2 years ago

“AVOID this company We rented a car for 5 days in Paphos, Cyprus. After one day we opted to return the car due to heavy road construction throughout Paphos. The Green Motion agent expressly stated that we would be refunded the money for the unused days. However, after not receiving the refund and going through the claims process, Green Motion denied having to pay the refund because of the some fine print in the agreement. From a legal perspective, the contract was actually modified by the agent representing that there would be a refund. A real criminal outfit. AVOID!!!!”

Helpful Report

Posted 2 years ago

“Don't allow employees Peter and Edward from Green Motion's Glasgow location make you into a victim as they are scammers when you return a car. Their low prices are an attempt to get you to book then make an exorbitant profit by unscrupulously assessing damage charges. They need to be investigated. If you are a victim of their egregious profit practices complain directly to Green Motion CEO, Richard Lowden at linkedin.com/in/richard-…. Here is one example whereby Green Motion claimed there was damage to a bumper, yet there is no dent, no bump, nothing but dirt from rain and mud. They assessed us almost £400 to replace the entire bumper. We were already deeply saddened by the funeral we attended for a close family member and this disgraceful treatment unnecessarily inflicted additional pain on us. Look at this picture and tell me where the damage is?”

Green Motion 1 star review on 19th November 2022

Helpful Report

Posted 2 years ago

“Green motion Stansted Airport - NEVER AGAIN! Charged £160 for a micro scratch on the alloy wheel that was present when I got the car. For that money you can buy a new wheel. Who knows how many customers were already charged for the same irrelevant “damage” before me. A pitty, the car was nice, but when you are in a hurry to catch your flight you don’t have time to stand for justice. My advice to anyone reading, go for another rental company!”

Helpful Report

Posted 2 years ago

“Terrible service at greenmotion in Podgorica airport Terrible service at Podgorica airport. Slow at the till. Spent over 20 minutes serving individual customers. With sooo many more on the queue. Gave a poorly car and refused to change it. Avoid at all COST”

Helpful Report

Posted 2 years ago

“I made the huge mistake of renting a car from Green Motion Stansted. Trust me; even if Hertz, Avis, Enterprise or any other reputable large company is twice the price of Green Motion, you should stick with the reputable rental companies. These guys are a total scam. You will end up paying at least double of what you thought it would cost you. They are borderline legal with what they do and because they know that the normal consumer will not have a legal battle with them they take full advantage of their small print in their terms and conditions. I would not recommend you to take any issues up with their customer service as you will also lose your mental health as well as your money. If/when you contact their customer service you will receive standard bot like responses and if you continue badgering them they will start to respond in a rude, “I don’t care” attitude that will make you mad… Be warned: stay away from these guys.”

Helpful Report

Posted 2 years ago

“Warning, stay away. Our company booked a long term rental for a working tour (5 weeks). We booked online - they were very quick and happy to take the money (about £1.1k) We completed the pre-pickup online check-in successfully. Once we arrived, the CS representative did not have our details (30' wasted the day before). Furthermore, since we did not have a credit card in the drivers' name, we were charged an extortionate £621 EXTRA (55% more than we expected), to then lower our deposit and use a Debit Card. I would like to add that we've rented cars regularly at SIXT, Enterprise, Europecar, Hertz and Avis - never once, in the UK, we needed a credit card. We've always used our Business Debit card. Terrible experience, will NEVER book again, just sharing this as a word of warning for other customers.”

Helpful Report

Posted 2 years ago

“This is my first time dealing with your company and it won’t be the last because of what I experienced throughout all stages from customer service until refund. I just want to ask you to restudy the prices to encourage more customers. Wishing you the best”

Helpful Report

Posted 2 years ago

“Absolutely disgusting treatment. Customer service appalling, a family of 4, 2 small children, we were in the rental office over 2 hrs, we had a booking which I paid for on a credit card, my husband the main driver. He brought a debit card but this wasn’t accepted for a deposit. They refused to put myself as the lead driver and use my credit card, I phoned the third party easy jet to ask to change the booking, they said they were happy for green motion to change the name. They still refused. It ended with them not renting to us, I lost my money and booked through enterprise rent a car. Done within 10 minutes, better car, better customer service and cheaper!! The manager at Edinburgh airport at green motion was possibly one of the rudest people I’ve ever dealt with (even my five year old said that) avoid this company like the plague!!!!I will be taking this further to get my money back, even the legal route if necessary!”

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Posted 2 years ago

“All worked really fast, without any delays and problems!”

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Posted 2 years ago

“Very good customer service”

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Posted 2 years ago

“My rental experience in September 2022 with Green Motion at Heathrow was overall excellent. Customer service on pick-up and return was quick, friendly and helpful and there were no issues with payment, deposits, etc. I would definitely recommend GM and will use them again.”

Helpful Report

Posted 2 years ago

“Extremely friendly and helpful staff, and very happy with the upgraded car. Loved the hybrids!!! All worked out perfectly!”

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Posted 2 years ago

“Price was OK. Between the bus wait & the wait for the car process, it took longer to get the car than the flight from Portugal.”

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Posted 2 years ago

“Guzel ekip güzel hizmet”

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Posted 2 years ago

“Es war alles ok und problemlos!!!”

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Posted 2 years ago

“My only issue is having to wait for a bus for the pick up/return to the office. Depending on when you get to the bus terminal you could be waiting half an hour with 40+ people in front of you. This means a line of people getting cars..it took me longer to get the car than my actual flight from Portugal.”

Helpful Report

Posted 2 years ago

“Very easy and helpful - great hybrid car - very economic - saved us a lot of fuel money.”

Helpful Report

Posted 2 years ago

Green Motion is rated 2.3 based on 896 reviews