Greentrees CaravanStore Ltd Reviews

Name: Greentrees CaravanStore Ltd
Address: Adventure House,Hurn Road,Dereham Business Park, Dereham
Rating: 4.09

4.1 Rating 252 Reviews

77 %

of reviewers recommend Greentrees CaravanStore Ltd

Company Reviews

Questions

Metrics

4.1

Based on 252 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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Phone:

01362 696434

Location:

Adventure House,Hurn Road,Dereham Business Park
Dereham
NR19 1WD

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Greentrees CaravanStore Ltd 5 star review on 5th May 2022

Tony Robinson

Greentrees CaravanStore Ltd 5 star review on 30th April 2022

Dave Sanders

Anonymous

Anonymous // 01/01/2019

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“Today 16.4.21 we had our caravan serviced at home by Harry. He was very punctual on his timing and did a excellent job, Thanks to the Greentree team for organising the service and Harry for doing a very good job Many Thanks The Larks”

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Posted 3 years ago

“Purchased a caravan from Greentrees Caravan Store, good service until the money has been exchanged then they have no interest what so ever. I had a few problems & have been told they are chargeable. It’s impossible to cover 100% of the caravan at collection for any little niggles. Not a problem as we were told we could just contact them with any problems & they would be sorted out without delay. In the future I wouldn’t even purchase toilet chemicals from this company.”

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Posted 3 years ago

“Used Greentrees mobile service for the first time 2 days ago. Very happy with the service. So convenient, very helpful and friendly service. Thorough service was carried out to our satisfaction, including a warranty replacement we were not aware of reported prior to us purchasing the used Swift. Happy to recommend the mobile service. Will be using the mobile service in future.”

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Posted 3 years ago

“Excellent friendly help from Nicole in the shop this morning when trying to find the correct Kampa accessory for my awning, service as it should be Thanks Kevin”

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Posted 3 years ago

“Mobile Annual service on our caravan by Harry. Polite and efficient as he highlighted warranty problems and talked us through all procedures carried out. Thank you Harry”

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Posted 3 years ago

“Mobile service carried out 24th Feb arrived on time and was very polite and thorough in his work and service was completed and all work satisfactory done with any questions put to him explained.Thank you Harry”

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Posted 3 years ago

“Bought a Buccaneer caravan from Greentrees, on collection the caravan had not even been cleaned inside or out, any freeze in alde heating system was just dirty water, although they swore blind it had been done, I was able to prove the liquid only showed a +1 and should be a minimum of -15.... Returned for leaky skylights, this was rectified. Again returned unwashed, this was supposed to have had a valet..... Charging unit failed, had to buy a new one as fir warranty I apparently have to take my caravan in to prove it doesn’t work. Bought a new one, plugged it in and away we went. Greentrees not interested: I have told them I no longer wish to use their services. Very dissatisfied and disappointed”

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Posted 3 years ago

“Home service on our Conqueror 630 carried out by Greentrees, cannot fault the service by Harry, this year it included the Alde fluid change out. All work carried out to a high satisfaction. We have been dealing with Greentrees since the late 1980’s, & cannot fault them with the service provided & caravans bought. Many thanks to the team.”

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Posted 3 years ago

“Warranty parts arrived and booked in for work. Staff very helpful and accommodating. Work carried out and completed two days ahead of schedule, very pleased with their service workmanship and all important feedback.”

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Posted 3 years ago

“Find another Caravan Dealership to buy a caravan would be my advice the management are arrogant and disinterested once you have bought your caravan. You walk into the shop and the atmosphere is that of unhappy staff. The owner is seldom seen I expect he is too busy poncing around in his flashy car. I am all for shop local but Greentrees have an appalling reputation with alot of local people I think its about time they sat up and listened to all the complaints on these pages!!”

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Posted 4 years ago

“Brought a elddis affinity 550 /2020 , 6 months ago and the sales man was very good 👍 the problem became when we found the faulty parts on the new caravan it was very disappointing to find out the only do some checks 4 hrs in total,I my view it would have been better to be more thorough with the inspection it has took 11 emails and 2 visits to get it sorted 150 miles on my car £35 out of pocket in fuel and 12 hr of my time because it was not checked properly”

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Posted 4 years ago

“We had an absolutely rubbish experience when having a new shower tray fitted to motor home. They messed up carpet inside and said it was our fault and like it when it went in, wasn’t as we always take our shoes off before entering and the carpet was spotless when taking in. They said paint had reacted to new shower tray, wanted extra £100 for there bad workmanship. Lots of phone calls and letters staff telling you different stories. We were advised not to use them, thought they can’t be as bad as everyone was saying. Would never ever use again and would not recommend.”

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Posted 4 years ago

“Had mobile technician come to sort out two problems with our caravan. Contacted to say on his way, what time he'd be here. Checked things and took time to explain the heating system in detail.at last we got the hang of it! Thank you very much!!”

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Posted 4 years ago

“Had window replaced by insurance a very good fast service”

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Posted 4 years ago

“I used Greentrees for the first time today ( October 8th ) to service our Swift caravan. We recieved excellent customer service from the moment i first rang them to enquire. The lady who took my booking was most helpful. I recieved booking confirmation by text soon sfter my call. I recieved a telephone call to say I could take the caravan in earlier than expected which I did. On arrival the staff were friendly and professional. I agreed a time slot for collection which meant no waiting around when picking up the caravan. The service was carried out as required. I was really pleased with the way the staff treated us as customers and will definitely use Greentrees again. George Parkins”

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Posted 4 years ago

“Thank you Greentrees had the caravan serviced today at home a fantastic job done by Harry every caravan company should have a Harry a real credit to your company”

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Posted 4 years ago

“We had our caravan serviced today by Greentrees mobile service chap. Arrived promptly. Very thorough and went through everything he’d done. Great service from them as usual.”

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Posted 4 years ago

“We had a water leak through the roof of our caravan, Greentrees fixed the problem in their usual, friendly, professional and efficient way, at a very reasonable price, thank you! Nick and Ellie Cooper”

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Posted 4 years ago

“I was misled when purchasing an inflatable annexe awning they gave me a poled version instead without all the kit, it also broke easily. Greentrees did not offer a refund because I had used it...maybe they thought it better if I hadn't used it and exposed my Kids to the elements. Spent £1200 with them but zero customer support....will not be dealing with them again!!”

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Posted 4 years ago

“Bought a new kampa awning,it lasted 15months then 3 splits accurred,two in the windows,greentrees said i had a 2yr warranty,took it in for repair,week later they called me and said 'awning only has a 1yr warranty and i'd have to pay to get it fixed.manager was'nt around twice when i went there and 3 times when i called Hid up.”

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Posted 4 years ago

Greentrees CaravanStore Ltd is rated 4.1 based on 252 reviews