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Greentrees CaravanStore Ltd Reviews

4.1 Rating 252 Reviews
77 %
of reviewers recommend Greentrees CaravanStore Ltd
Company Reviews Questions Metrics
4.1
Based on 252 reviews
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Read Greentrees CaravanStore Ltd Reviews
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Phone:

01362 696434

Location:

Adventure House,Hurn Road,Dereham Business Park
Dereham
NR19 1WD

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Robin Goram
Unverified Reviewer
“We were unfortunate to need some warranty work carried out on our caravan. Although the van wasn’t purchased from Green trees they arrange with the manufacturer for the warranty work to be carried. We were giving dates to suit us All the work was carried out professionally to a high standard We have now used Green trees three times for servicing as d warranty work all of which have been carried out by what we would regard as a highly profession team All of the staff keep you informed from booking to completion and are always obliging Thank you once again for s first class service”
Helpful Report
Posted 1 year ago
Charlie Cox
Verified Reviewer
“Just picked up our caravan from its yearly service. Really helpful and accommodating team. Especially Becky. Thank Charlie Cox”
Helpful Report
Posted 1 year ago
Jonathan Compston
Verified Reviewer
“The story is long and involved and full of disappointment, however after many years of what we thought was good service, we have realised that Greentrees are only interested in two things, themselves and their short term profit. Be careful before you trust them with your cherished vehicle, check their work or have it checked independently, and ensure that the caravan is fully drained of any liquids. Take it from someone with knowledge, unfortunately do not trust them or their work, you might regret it.”
Helpful Report
Posted 1 year ago
Ian Denwood
Verified Reviewer
“Had a job done under warranty very good service by the hole team on time and finish early so could pick up earlier good job 😁👍”
Helpful Report
Posted 1 year ago
Anonymous
Unverified Reviewer
“Had our caravan serviced at home by Robbie he gave a call to say what time he was arriving lovely guy very helpful would definitely recommend this service”
Helpful Report
Posted 1 year ago
Anonymous
Verified Reviewer
“We decided to upgrade our caravan. We had looked at private vans (not as stated in adverts) and some other dealers, but we saw exactly what we wanted at Greentrees. The salesman was very good but after we had taken delivery we wished he had explained more clearly what 1 month's warranty was. We presumed that a company the size of Greentrees would only sell the best secondhand caravans after their service department had gone through their checklist. We picked up the caravan up in early October and decided to take it out later in the month. THANK GOODNESS WE DID. We had travelled several miles and stopped for a pit stop for our dogs.My husband noticed the laminate on the floor had come away underneath the caravan. On further inspection he found it had been filled with some "black gunge" in one area and the laminate was hanging off in another area. As we had booked a site we carried on when we arrived at the site the kitchen blind would not open, and the front had fallen off the heater. We decided as it was nearing the end of our months warranty we would ring Greentrees the next day. We had wanted in our "new to us" caravan an island bed. In the night I complained the bed made me roll to the middle little knowing that later in the night the whole bed would collapse. The bed supports had jumped out of their anchor points. My husband put them back but the same thing happened for the next 2 nights. He spoke to to the service manager and arranged to take the caravan in to them for warranty work only to be told the blind would not be covered, the heater and a modification to the bed would be chargeable. After several phone calls my husband spoke to the salesman and was told apart from the modification to the bed the rest would be covered by the warranty. (The service people could find nothing wrong with the bed and a "large man" man tried it and said it was OK, but I don't think he slept on it for several hours like we did but we let that go. We have asked them to make sure that are concerns are noted and if at a later date we still have problems we will be returning the caravan to them for another repair or replacement. BUYER BEWARE ASK WHAT THE WARRANTY COVERS AND DO NOT TRUST THAT THEIR CHECKLIST IS ACCURATE”
Helpful Report
Posted 2 years ago
Anonymous
Verified Reviewer
“Ray Buckle Elddis Xplore 422 ~ caravan recently been at your workshop for warranty work, very pleased with workmanship and being kept informed at every stage, thank you”
Helpful Report
Posted 2 years ago
Simon
Unverified Reviewer
“Had a new T V arieal fitted on my motorhome and showed me how it works by bringing out a TV to my motorhome to demonstrate the arieal which I thought was a nice touch. Also had the control repaired and all working now so very pleased with Becky and staff for the work they have carried out. Would recommend this firm very highly .”
Helpful Report
Posted 2 years ago
MR A Harrison
Verified Reviewer
“Just been to Greentree to pick our caravan up after purchasing wifi unit and fitted, customers service was very good and the technician he explained what was going to do, and after he had fitted it went thorough how to work it, well happy.”
Helpful Report
Posted 2 years ago
John Chadwick
Unverified Reviewer
“Another annual Home Service carried out to our caravan, excellent service, extremely friendly service engineer, thoroughly recommended.”
Helpful Report
Posted 2 years ago
Tom Lumley
Verified Reviewer
“Would definitely recommend Greentrees Caravan and Camping. Very efficient, staff are always friendly and helpful. Worth a visit.”
Helpful Report
Posted 2 years ago
Ian Denwood
Verified Reviewer
“Very good costumer service from start to finish very happy with the job.”
Helpful Report
Posted 2 years ago
Geoff Nash
Unverified Reviewer
“Very pleased with our new to us caravan nothing was to much after a few changes! Great team both in the sales dept and the shop/workshop. Would have no hesitation with dealing with Greentrees caravan store again. Thank you to everybody.”
Helpful Report
Posted 2 years ago
Eric Knapp
Unverified Reviewer
“Once again excellent service, brilliant repair. Thanks to coachwork team and staff”
Helpful Report
Posted 2 years ago
Paul Hood
Verified Reviewer
“Service gentleman very efficient, knowledgeable and helpful”
Helpful Report
Posted 2 years ago
A. Garwood
Unverified Reviewer
“Serviced my Swift 530 on the caravan site ,on time friendly and informative. Would recommend all day long. Mr A Garwood.”
Helpful Report
Posted 2 years ago
Peter
Unverified Reviewer
“My Bailey caravan needed a service under warranty. I took it to Greentrees. Apparently one brake drum was scored and was to be replaced under warranty. They damaged my rear view camera cable and left large muddy footprints all over the interior carpets. I returned home to await a call about the replacement parts and to repair my cable. Das later I had great difficulty getting an answer on the phone, reception was not at all bothered and then nobody was available to speak about the delay in getting the parts. I asked to speak to the manager but he was not available and never called me back. They are good at selling but fall very short on customer service.”
Helpful Report
Posted 2 years ago
Mr Sewell
Verified Reviewer
“Took motorhome in as fridge had stopped working and they fixed it and the fitting of the part was cheaper than I was quoted. So very happy with all the staff friendly and polite and would highly recommend this firm without a doubt.”
Helpful Report
Posted 2 years ago
Anonymous
Unverified Reviewer
“Very friendly and helpful staff from our original caravan purchase to this one's annual service. 👍👍”
Helpful Report
Posted 2 years ago
Trowse
Verified Reviewer
“Friendly staff always been good with us certainly cant complain thanks”
Helpful Report
Posted 2 years ago
Greentrees CaravanStore Ltd is rated 4.1 based on 252 reviews
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