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Greentrees CaravanStore Ltd Reviews

4.1 Rating 252 Reviews
77 %
of reviewers recommend Greentrees CaravanStore Ltd
Company Reviews Questions Metrics
4.1
Based on 252 reviews
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Read Greentrees CaravanStore Ltd Reviews
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Phone:

01362 696434

Location:

Adventure House,Hurn Road,Dereham Business Park
Dereham
NR19 1WD

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Paul Greasley
Verified Reviewer
“Shannon was very helpful x Wanda went above and beyond to make sure my caravan was ready xxx”
Helpful Report
Posted 4 years ago
Anonymous
Verified Reviewer
“Sharon was helpful x and Wanda was very understanding and went above and beyond to sort my van out xx thank you”
Helpful Report
Posted 4 years ago
On_the_ball_city
Unverified Reviewer
“What a fantastic company when you what to buy a caravan.....once they have your money they don’t care, customer service is none existent. Bought the new caravan in 2018, still have snagging issues outstanding, almost 19 months later. Just get one excuse after another, always seems to be Swifts fault, latest excuse around a broken trim is that they can’t work out what the part number is as it’s not a trim used on our model, yet its on the new ones on their forecourt! Should have fixed it with superglue, unfortunately I can’t as they asked for the trim so they knew what to order but then lost the part. Now given up hoping the outstanding issues will get resolved, if only I had read the reviews on this site before crossing Greentree’s threshold”
Helpful Report
Posted 4 years ago
C Sparkes
Unverified Reviewer
“To long answering problems with my van”
Helpful Report
Posted 4 years ago
Ray Carlton
Verified Reviewer
“Ray Carlton. I put my spare wheel in for repair. I was going to Scotland in four days time and the staff were friendly and helpful and did their best to help me out. Thanks so much for your support.”
Helpful Report
Posted 4 years ago
Mr Lavelle
Verified Reviewer
“This is the first time I have used Greentrees. All the staff have been very professional, friendly and helpful. A big thank you to the service team who managed to arrange a caravan service at short notice including arranging for someone to work overtime to fit my caravan. The flexibility to allow me to drop off one weekend and collect the next was a huge help as saved me taking time off work. All work completed on time and to a high standard. Will use again even though they are 120 miles from me! Thank you”
Helpful Report
Posted 4 years ago
D Harrison
Verified Reviewer
“Just had caravan serviced kept us informed if anything was needed. All staff was helpful nothing to much trouble. Needed a couple of things doing not included in service but reasonably priced Thank you greentree”
Helpful Report
Posted 4 years ago
Mrs Sloan
Verified Reviewer
“Our caravan was serviced today and everyone was very thorough. The engineer came and explained everything that had been done and the receptionist who dealt with us was extremely friendly and helpful and efficient. The customer service was excellent.😊 Thank you . Sheila and Andy Sloan”
Helpful Report
Posted 4 years ago
B. Kelly
Verified Reviewer
“Had our second mobile service carried out on our caravan supplied by Greentrees , Harry was the service engineer, very thorough & professional, have now set up a three year service plan. Thanks Greentrees Brian & Jean Kelly.”
Helpful Report
Posted 4 years ago
Jo Parker
Verified Reviewer
“Just had our service done on our caravan by Greentrees. As ever, they have been thorough, efficient and professional throughout, plus keeping us informed of anything they found. Even when we collected the van, they gave us a free lesson on our motor mover!! Customer service is 10 out of 10!! 👍😃”
Helpful Report
Posted 4 years ago
Anonymous
Verified Reviewer
“Some more fantastic reviews”
Helpful Report
Posted 4 years ago
Dave
Verified Reviewer
“Not sure how to answer that”
Helpful Report
Posted 4 years ago
Rob Thompson
Unverified Reviewer
“Just got my Motorhome back and you have done a brilliant job. It looks great and is much better. Thank you very much”
Helpful Report
Posted 4 years ago
Rebecca Abel
Verified Reviewer
“Found our perfect caravan yesterday, We had excellent communication,Knowledge and info regarding our caravan from James Biown, he was very patient with us, Nothing was to much for him, he even made us a coffee, we brought a secondhand caravan with a brand new Awning, very reasonable price, lots of touring/ camping products in the shop, even had a mini awning set up, to check the colour and fabric. Excellent service highly recommend Greentrees caravan store,”
Helpful Report
Posted 4 years ago
Brian Williamson
Unverified Reviewer
“Greentree mobile technician Harry was sent to sort an issue with my new caravan. The problem was temporarily fixed, he then took pictures and liaised with the service manager to arrange a replacement part while he was with me. Excellent and efficient service”
Helpful Report
Posted 4 years ago
Lawton
Unverified Reviewer
“Harry the engineer attended on site to carry out our service and found an issue with the hinge bar requiring work to be done under warranty. He immediately arranged this to be carried out at the workshop within a matter of days for which we were very grateful. The service we received from Harry and Greentrees was excellent and we would have no hesitation in recommending Greentrees to anyone. Regards Ian and Sue Lawton”
Helpful Report
Posted 4 years ago
Mr L Applin.
Verified Reviewer
“Have just returned from having our caravans third service. All done efficiently as promised. Generally speaking Greentrees have been good to deal with and I would have no issues with doing so again.”
Helpful Report
Posted 4 years ago
Stewart Ramm
Verified Reviewer
“Had mobile service very satisfied and would like to thank stuart for his patience”
Helpful Report
Posted 4 years ago
Keith Edwards
Unverified Reviewer
“Had caravan service carried out today by Greentrees mobile service and must say am very happy with it. The service engineer was very friendly, helpful and experienced. He also got the ball rolling with a problem I have with the caravan by phoning his manager. I have even heard back from them that they have sent the information to the manufacturer. Thank you to everyone concerned.”
Helpful Report
Posted 4 years ago
Chris And Gwyn Shutt
Verified Reviewer
“We have with Greentrees since 2014. Have bought 2 caravans from them, received 5* service from sales to reception. Had all our services done on site, very professional. Had very few problems, when we did it was sorted within a day. Thank you Greentrees you will have our custom forever 5*”
Helpful Report
Posted 4 years ago
Greentrees CaravanStore Ltd is rated 4.1 based on 252 reviews
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