Greeting Card Universe Reviews

Name: Greeting Card Universe
Address: 154 East Prospect Avenue, Suite B, Danville
Rating: 4.75

4.8 Rating 1,106 Reviews

94 %

of reviewers recommend Greeting Card Universe

Company Reviews

Metrics

4.8

Based on 1,106 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Refunds Process	Very Easy

Visit Website

Phone:

925-866-4110

Location:

154 East Prospect Avenue, Suite B
Danville
94526

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am not always to complete my order at the first entry. But I am not able to save it for additional entries. That is very frustrating to me...and a loss for you. I love your website; but am frustrated by my ability to save my choices for a short delay.”

Helpful Report

Posted 1 year ago

“Great selection, reasonable prices, timely delivery and responsive customer service (when I forgot to enter a promo code and the representative responded to my email, applied the code, and let me know all on a Saturday). All good.”

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Posted 1 year ago

“Awesome customer service. Resolved my issue fast and took care of my problem in ordering. Great company and prices. I always find the specialty cards I need.”

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Posted 1 year ago

“Delighted with the vast collection/selection of cards offered. Thrilled with the attentiveness of the support/service department staff who manage to be professional and personable.”

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Posted 1 year ago

“Greeting Card Universe is a wonderful way to personalize any card for any occasion. They have a huge selection of base cards that you can use as is or adapt to virtually any situation. I usually include uploaded pictures that I have taken of the recipient over the years and either write my own personal greeting or modify the existing one. Most of my cards are for my grandchildren which are always a big hit with them If you are creative, which I am not, you have an added advantage as well. The cards can be sent directly to anyone or to yourself to be handed to the individual. The artwork is wonderful as well. I have used their service for years and the cards I send are always appreciated since they are personalized.”

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Posted 1 year ago

“I panicked knowing I hadn’t entered my promo code when placing order. Sent an email and was quickly informed they had applied it to my order.”

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Posted 1 year ago

“I got a very quick, helpful (and timely reply) from Greeting Card Universe. I had ordered a valentine in advance to be mailed to my boyfriend. Unfortunately, we broke up so I reached out to see if I could cancel the "send" from Greeting Card Universe. Not only did they cancel, but they unexpectedly refunded me. Many kudos to great customer service!”

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Posted 1 year ago

“Customer service righted a mistake in hours. Always get rave thanks for the cards I buy and the quality is high and the prices reasonable.”

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Posted 1 year ago

“Oh my gosh...I love greeting cards...these are the best cards I have ever found...the quality is fabulous....the size is wonderful...Can't wait to send them to my friends!!! Oh...and the selections are amazing...”

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Posted 1 year ago

“Customer service (Taylor) went beyond my expectations and rectified a problem caused by mishanding of my order in the postal system. I will continue to use Greeting card Universe products because of the great cards and services they offer and, now I know through experience that their customer service is top notch also. Thank you.”

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Posted 1 year ago

“GCU always has a card that is exactly what I was looking for. The prices can be appealing -- frequent promotions. Customer Service is VERY responsive. Orders ship almost immediately. Option to send directly to the recipient can be helpful.”

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Posted 1 year ago

“Very very helpful, p has a problem, they replied straight away and are sorting it right away. Lovely people Thank you.”

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Posted 1 year ago

“I've loved every card I received from them. They are beautifully done and delivered. Great customer Service.”

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Posted 1 year ago

“very good service, can always find what i am looking for and love the way you can personalise cards, also the chat service is so good and always helpful. Thank you,”

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Posted 1 year ago

“GCU is always accommodating and fulfill all my orders perfectly. I recently ordered a card to be shipped on Feb 1; however, I needed the recipient to have the card sooner. No problem honoring my request. Card will ship tomorrow Jan 19! Thank you very much. 😁”

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Posted 1 year ago

“Thanks for helping me get my card mailed to the recount Brian. Love GCU and always recommend you to friends and family. Sue McGowan”

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Posted 1 year ago

“Thank you so kindly. I love your cards because I can personalize them in my own words. Thank you for refunding me so quickly. I did reorder the right card. I will be ordering more cards in the future.”

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Posted 1 year ago

“Extraordinary company with rapid shipping, huge selection, and great prices even before their special promotions that are offered frequently. Best part is that customer service is more than willing to help and offer positive resolutions to any problem. A dream company!!!”

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Posted 1 year ago

“Very excellent professional courteous patient, caring person Taylor went over and beyond the call of duty to help and assist me to understand about the process I needed help with. Thank you again Taylor and you for having a smart and intelligent individual in your company.”

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Posted 1 year ago

“I have been a GCU customer for several years now. I have NEVER been disappointed with the selection, the quality, the expeditious shipping or with their awesome Customer Service. My days of shopping at our local Hallmark store are over!”

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Posted 1 year ago

Greeting Card Universe is rated 4.8 based on 1,106 reviews