Greeting Card Universe Reviews

Name: Greeting Card Universe
Address: 154 East Prospect Avenue, Suite B, Danville
Rating: 4.75

4.8 Rating 1,106 Reviews

94 %

of reviewers recommend Greeting Card Universe

Company Reviews

Metrics

4.8

Based on 1,106 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Refunds Process	Very Easy

Visit Website

Phone:

925-866-4110

Location:

154 East Prospect Avenue, Suite B
Danville
94526

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“love the personalization at no extra charge!!!!”

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Posted 3 years ago

“The card I received was packaged with care and beautiful! Great experience!”

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Posted 3 years ago

“Always have been pleased with their service. Just recently I ordered a Birthday card and found the picture to be too dark. They credited me without a problem.”

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Posted 3 years ago

“Always have been pleased with their service. Just recently I ordered a Birthday card and found the picture to be too dark. They credited me without a problem.”

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Posted 3 years ago

“It takes a ling time.I have not received my cards.Ordered on 19th Sept.Customer service is looking into this”

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Posted 3 years ago

“Lied about the delivery date Card took over a week to the person it was sent to”

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Posted 3 years ago

“We ordered custom cards and one of them had a font problem with our attempt to use quotation marks. I contacted customer support and got an immediate response. KC personally verified what we wanted and resubmitted the order. We love the cards and personalizing shows the recipient that you care.”

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Posted 3 years ago

“Very satisfied with customer service, variety of selections, and price.. Have told friends about your website and they now order from you, too.”

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Posted 3 years ago

“Wonderful, personable, very responsive & kind empathetic staff. Love all the very specific occasions cards & the personalized options for such a great price.”

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Posted 3 years ago

“Wonderful, personable, very responsive & kind empathetic staff. Love all the very specific occasions cards & the personalized options for such a great price.”

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Posted 3 years ago

“Just Thank You So Very Much For The Great Cards !!!”

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Posted 3 years ago

“Couldn't adjust my order. I just placed it. And, realized I was reordering cards I had already received. OMG! Very up set. Now, my Sister will be receiving 4 additional cards. That don't pertain to her.. They need to have a cancellation option or an adjustment option. If you just recently placed your order. Hope they can help fix this problem. I will be card shopping at Hallmark. Sorry.. Just list a good customer.”

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Posted 3 years ago

“Customer service helped me with the impossible! Thank you!”

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Posted 3 years ago

“Taylor was a cheerful, patient customer service representative. She walked me through the process. In the future I will be happy to order.”

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Posted 3 years ago

“I've always been so pleased with the cards from Greeting Card Universe, however my last card never arrived. Feeling there must have been a mix-up with the postal delivery, I sent a replacement without being charged! Again, very very happy!”

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Posted 3 years ago

“This is an awesome company. I have been ordering birthday, Christmas and other occasion cards from Greeting Card Universe for a few years now. I have never been disappointed. Their customer service is top notch, cards are beautiful and delivery is always on time.”

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Posted 3 years ago

“Love this company! Customer service quickly responds to questions/changes to your order. Selection of cards and the ability to add photos to some cards makes for a unique card buying experience.”

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Posted 3 years ago

“Thank you so much.”

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Posted 3 years ago

“I have used “GCU” on numerous occasions over the past several years and have yet to be disappointed. They always have (or will create) just what I am looking for. No more card racks for me!!”

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Posted 3 years ago

“I was looking for Rosh Hashanah cards over the past few weeks and found little appeal. Several days AFTER the holiday had passed, I received an email suggesting I select a card for this year. When I pointed out the stupidity of the timing, I got a reply saying essentially "well last year you ordered cards on September 6th". This ignores the fact that the holiday varies from year to year. The second reply was that you have an automated/algorithm that sends out useless reminders that are this useless. Does anyone understand how insulting that is to a customer?”

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Posted 3 years ago

Greeting Card Universe is rated 4.8 based on 1,106 reviews