Greeting Card Universe Reviews

Name: Greeting Card Universe
Address: 154 East Prospect Avenue, Suite B, Danville
Rating: 4.75

4.8 Rating 1,106 Reviews

94 %

of reviewers recommend Greeting Card Universe

Company Reviews

Metrics

4.8

Based on 1,106 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Refunds Process	Very Easy

Visit Website

Phone:

925-866-4110

Location:

154 East Prospect Avenue, Suite B
Danville
94526

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was treated so well although my contact was short.”

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Posted 2 years ago

“I cannot say enough about your customer service department. You go up and beyond your great service. What a pleasure it has been with Greetings Card Universe. I give you TEN**********”

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Posted 2 years ago

“Wonderful service. Since the pandemic started, I depend on this service every month.”

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Posted 2 years ago

“Very prompt and kind response from customer service. And the cards are always perfect!”

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Posted 2 years ago

“This card was really great. I like the personalized look of this card. I will definitely order again with this company.”

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Posted 2 years ago

“Trouble saying it doesnt gave my email”

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Posted 2 years ago

“Very helpful in answering all of my questions”

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Posted 2 years ago

“I lost 7 of my cards which I spent a lot of time looking for the perfect cards. I contacted Greeting Card Universe & they were able to find my cards for me. They are a life saver. I highly recommend Greeting Card Universe because you can always find the perfect cards!”

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Posted 2 years ago

“I have never experienced faster responses & more helpful, courteous online guidance. I've ordered before & received beautiful cards that look just like the online images. This is my first personalized photo card so I'm hoping it'll be just as lovely. Thanks!”

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Posted 2 years ago

“I have been ordering cards from Greeting Card Universe since September 2020 because of the quality of their cards and their customer service. Two or three times I placed an order and forgot to enter the promo code. When I emailed them to see if I could get credit, they had already issued me the credit. So I will continue using this company because of the quality of their cards and their customer service.”

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Posted 2 years ago

“Ordered 9 cards. Only one came wrong. E-mailed to let them know. They resolved my problem the next day, free of charge.”

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Posted 2 years ago

“I ordered ten cards, (two were doubles) which I wanted to cancel. The problem with my order was that Your payment processing was not accepting my payment from my debit card. I made two calls to your customer service department, and they promised me they would call me to take care of the problem. I have heard nothing at all from them. I will probably never order any more cards from you for their failure to follow throw on my problem.”

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Posted 2 years ago

“Customer Service responded quickly and refunded me money for forgetting to enter Promo code”

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Posted 2 years ago

“Your customer service responded later the same day I placed an order, neglecting to enter the promo code. They added the code with no questions! Few businesses these days would be so responsive and so helpful! Plus, your cards are wonderful!”

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Posted 2 years ago

“This has taken me to a very safe way to purchase cards for everyone I want to get cards. During this pandemic times. I still wanted to send cards and this was the way to show family and friends I care. I also like that I can put my own words on chosen cards. One suggestion I have is when you chose the color and the font it’s sometimes hard to find the same color in the closing. You have to search for it. It would be useful if the body of the card font was kept so you do not have to search for the same color. Small change but overall you are the BEST. Rose”

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Posted 2 years ago

“After two tries because of spelling errors on a card I ordered, Greeting Card Universal went above and beyond to help me out, expediently and accurately. This is the only site to get the perfect card for any occasion. A million thank you’s!”

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Posted 2 years ago

“GCU Customer Service is exemplary. KC responded promptly to my email and addressed my question. Prices are reasonable and often reduced by promotions. Shipping is free. Orders are shipped the day after order is submitted with delivery by Post Office within a few days. In the years I’ve purchased cards from GCU, I have not needed to return a card or request a refund. I purchase my greeting cards from GCU almost exclusively. I have never been disappointed and readily recommend them to others.. Thank you, KC.”

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Posted 2 years ago

“Very good customer service! The order arrived with an error but once I informed Customer Service, the agent, KC, immediately rectified the issue, reprinted the cards, free of charge. Thank you for the great customer service, KC!”

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Posted 2 years ago

“Excellent customer service”

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Posted 2 years ago

“You worked with me to change my discount code, which changes the day after I ordered. Thanks!”

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Posted 2 years ago

Greeting Card Universe is rated 4.8 based on 1,106 reviews