Greeting Card Universe Reviews

Name: Greeting Card Universe
Address: 154 East Prospect Avenue, Suite B, Danville
Rating: 4.75

4.8 Rating 1,106 Reviews

94 %

of reviewers recommend Greeting Card Universe

Company Reviews

Metrics

4.8

Based on 1,106 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Refunds Process	Very Easy

Visit Website

Phone:

925-866-4110

Location:

154 East Prospect Avenue, Suite B
Danville
94526

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“quick response and fixed my issue”

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Posted 3 years ago

“They have great products and I love using them!!!”

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Posted 3 years ago

“Thank you. I received my Christmas cards on New Year's Eve. I have decided to keep and use for next year. I realized it was not the fault of the company as all mail delivery has been terrible.”

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Posted 3 years ago

“Customer service is excellent. Wonderful to deal with.”

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Posted 3 years ago

“The prompt reply from Customer support was incredible. An apology for a problem that was created by USPS as well as credits to my account for the late delivery was much more than I expected. Thank you so much.”

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Posted 3 years ago

“This was a sad time for our family, but seeing how beautiful the Thank you cards came out me us feel some kind of way on the inside as well as those that received them. Thank you for bring a smile to our hearts. I would upload a photo but we did not have any of the cards remaining.”

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Posted 3 years ago

“Beautiful cards. Great communication. Quick shipping. Will definitely continue to purchase my cards from them.”

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Posted 3 years ago

“Rapid, friendly service.”

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Posted 3 years ago

“These cards make the recipients feel very special. Nice to be able to add your own personal sentiments. Customer Service was a sia day quick... very kind.”

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Posted 3 years ago

“I love the quality of the cars that I have been purchasing. Orders are sent out fast and with accuracy. Great value for the money.”

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Posted 3 years ago

“Except for the delayed shipping I was very happy with my purchase. The Christmas card was very nice and being able to type my message into the card was a real plus. I will definitely use them again and would recommend Greeting Card Universe to family and friends. JC”

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Posted 3 years ago

“Paid extra for priority shipping which was supposed to take 2 -4 business days. It is now 7 business days and no sign of my order. Called customer service and was told it could take another 5 business days (2 weeks total!). All blamed on USPS which I use all the time and experience excellent service and fast deliveries. It's not he first time I've had this problem with your company. Something fishy! Customers being overcharged for shipping and getting woefully inferior service.”

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Posted 3 years ago

“Wonderful cards for every occasion. Customer service is the BEST. I would highly recommend this company to everyone.”

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Posted 3 years ago

“Top notch customer service .... rapid and thorough response.”

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Posted 3 years ago

“You understood my major disappointment and responded so quickly and even offered me a refund...I thank you for that, but won’t be able to use some of the cards in the time I planned. But, I thank you for your understanding and I realize now that USPS is the reason for the delay. Your service and product has always been great. I wonder if I’ll ever receive them”

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Posted 3 years ago

“Terrible service. Will not order from them again”

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Posted 3 years ago

“I have had the best service with Greeting Card Universe. I love their cards. When I order, all is perfect. Feel bad about the USPS set back. Hoping all will be back to normal soon. Thank you for your great customer service and understanding.”

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Posted 3 years ago

“I have purchased cards from Greeting Card Universe for at least 5 or more years. There are awesome. They stand by every order they receive. Not through any fault on there end but my cards were not delivered yet by the USPS. They are still in transit and even though it was not Greeting Card Universe's fault they are still issuing me a refund. Will continue to get any card I want with them. A+ in my eyes.”

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Posted 3 years ago

“Unhappy that my order for two Christmas cards is not arriving until December 29th, too late for this year. In light of that fact, a refund is in order, or at the very least a partial one.”

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Posted 3 years ago

“I ordered 20+ cards that were shipped on the 10th of December - Two were birth cards for relatives due after the 15th! It is now 12 days and all the tracking information shows is "in transit" for the last 3 days! I know it's now the companies fault completely; but right now I think they need to find an alternate way of mailing the orders as the postal office is very unreliable! All previous orders this year were received in a timely manner and I love the cards - better than I have found in any card store or the Dollar stores. They have a huge variety and more categories than you could imagine.”

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Posted 3 years ago

Greeting Card Universe is rated 4.8 based on 1,106 reviews