GroomsShop Reviews

Name: GroomsShop
Rating: 3.96

4.0 Rating 683 Reviews

72 %

of reviewers recommend GroomsShop

4.0

Based on 683 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week

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Anonymous

Anonymous // 01/01/2019

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“The gifts I have gotten from you are high quality, and so well priced. They are the type I am proud to give. And boy were they well received! I bought 3 knives and had them personalized. They came so quickly.”

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Posted 3 years ago

Allow us to thank you for your wonderful feedback. Glad to know that you liked your product :)

Posted 3 years ago

“Did exactly what the said they would do”

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Posted 3 years ago

Glad to know that you like your item! Thank you for your feedback :)

Posted 3 years ago

“Website is easy to navigate with a lot to offer at different price points. The only odd/negative thint I came acrossed was when ordering a flask/zippo combo in order to customize it I had to order black instead of a classic brushed nickel look. If I customized the nickel it was in a basic boring line. So I went with black which came out beautiful and my groomsman loved.”

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Posted 3 years ago

Allow us to thank you for your wonderful feedback. Glad to know that you liked your product :)

Posted 3 years ago

“Flasks looked great but the entire package was bashed in. All of the individual boxes were each broken and not presentable, very disappointing.”

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Posted 3 years ago

Please send us an email at gssupport@groomshop.com and we should be getting back to you very soon to assist. Again, our sincerest apologies. Stay safe.

Posted 3 years ago

“The quality of the items I received a fantastic however they were smudge dirty and covered in fingerprints I had to take each one out of the original packaging and polish them up so they look presentable as gifts that I was giving them as”

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Posted 3 years ago

Please send us an email at gssupport@groomshop.com and we should be getting back to you very soon to assist. Again, our sincerest apologies. Stay safe.

Posted 3 years ago

“My experience has been horrible!!! They messed up my original order. I specifically asked them to contact me before they redid the order to make sure we were both on the same page and they went ahead and redid the order without communicating with me about the size of the lettering on the redone order. The original order looked nothing like the lettering and date on the picture on their website. They will not call me - they only communicate via email. They tell me conflicting information. My wedding date is two weeks away and I still have not received the redone order so I have no clue if it is even going to look good. Very stressful. I would NEVER use this company again!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!”

Helpful Report

Posted 3 years ago

I know how frustrating this must be, we should be getting back to you very soon to assist. Again, our sincerest apologies. Stay safe.

Posted 3 years ago

“Great customer service”

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Posted 3 years ago

Glad to know that you like your item! Thank you for your feedback :)

Posted 3 years ago

“My tub fit great”

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Posted 3 years ago

Glad to know that you like your item! Thank you for your feedback :)

Posted 3 years ago

“Awesome stuff and very quick delivery”

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Posted 3 years ago

Glad to know that you like your item! Thank you for your feedback :)

Posted 3 years ago

“I ordered the products on July 8th and it is now July 29th and I still have not received it yet even though i paid a significant amount extra for express shipping. Extremely displeased.”

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Posted 3 years ago

I'm so sorry your order hasn't arrived. I know how frustrating this must be, we should be getting back to you very soon to assist. Again, our sincerest apologies. Stay safe.

Posted 3 years ago

“I gave 3 stars because my package was lost while in transit to me. Also the telephone number that's listed isn't an active phone number, When trying to contact Customer Service you cant talk to someone, You have to email customer service. Not Good!!!”

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Posted 3 years ago

Thank you for the feedback!

Posted 3 years ago

“My best man and groomsmen loved them! I thought the material was going to be different, that's the only reason it's not a 5 star rating.”

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Posted 3 years ago

Thank you for the feedback! Your satisfaction is our top priority, stay safe!

Posted 3 years ago

“Products came damaged and craftsman ship is poor Still waiting for customer service to follow up with the pictures I sent to either give me a refund. My wedding is fast approaching Not great service,”

Helpful Report

Posted 3 years ago

Please send us an email at gssupport@groomshop.com and we should be getting back to you very soon to assist. Again, our sincerest apologies. Stay safe.

Posted 3 years ago

“One knife had incorrect initials that where doubled as BEW and should have been JMB.”

Helpful Report

Posted 3 years ago

Please send us an email at gssupport@groomshop.com and we should be getting back to you very soon to assist. Again, our sincerest apologies. Stay safe.

Posted 3 years ago

“Nice quality, good price.”

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Posted 3 years ago

Allow us to thank you for your wonderful feedback. Glad to know that you liked your product :)

Posted 3 years ago

“Great product, good timing of product being sent out, fair price.”

Helpful Report

Posted 3 years ago

Allow us to thank you for your wonderful feedback. Glad to know that you liked your product :)

Posted 3 years ago

“Your customer services and response time is horrible. It cost me $25 to ship this back to you and never received a refund for the shipping.”

Helpful Report

Posted 3 years ago

I know how frustrating this must be, we should be getting back to you very soon to assist. Again, our sincerest apologies. Stay safe.

Posted 3 years ago

“I’m highly disappointed with the shipping route this company chose to take. My package hasn’t received an update in almost TWO WEEKS and it’s location is less than 14 hours from me. I’ve message GroomsShop and they’ve seemed to stop replying to me and when I call the delivery company for an update the automated recording tells me to call the company I bought the product from for tracking updates. Really hope they show up just before my wedding or I’m going to ask for a refund!”

Helpful Report

Posted 3 years ago

I know how frustrating this must be, we should be getting back to you very soon to assist. Again, our sincerest apologies. Stay safe.

Posted 3 years ago

“The bags I purchased were great quality. The only thing I’m upset over is the pictures on the website make the handles look black, but they’re more of a cocoa color. Now my groomsmen’s initials on the bag do not match.”

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Posted 3 years ago

Glad to know that you like your item! Thank you for your feedback :)

Posted 3 years ago

“Shipping sucks… Didn’t make it on time for my wedding… Came a week after.”

Helpful Report

Posted 3 years ago

I know how frustrating this must be, we should be getting back to you very soon to assist. Again, our sincerest apologies. Stay safe.

Posted 3 years ago

GroomsShop is rated 4.0 based on 683 reviews