GroomsShop Reviews

Name: GroomsShop
Rating: 3.96

4.0 Rating 683 Reviews

72 %

of reviewers recommend GroomsShop

4.0

Based on 683 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week

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Anonymous

Anonymous // 01/01/2019

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“The watches were very nice and well made. My friends loved them!”

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Posted 3 years ago

Allow us to thank you for your wonderful feedback. Glad to know that you liked your product :)

Posted 3 years ago

“Still have yet to receive it has been over a month”

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Posted 3 years ago

I apologized for the delay. We will make a follow-up with Pitney Bowes in regards to your item. We should be getting back to you very soon to assist. Again, our sincerest apologies. Stay safe.

Posted 3 years ago

“I really like the product, BUT it doesn't keep ice very long at all & it leaks. It allowed water to leak all over our trunk.”

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Posted 3 years ago

I'm so sorry to hear about this. Kindly please email us the picture of the defective/damaged item and will resolve the issue for you. Thank you

Posted 3 years ago

“Not all my items were in the box when my shipment arrived. It was difficult to reach any sort of customer service seeing that their phone number posted did not work and email response took over two days and two emails later. I paid extra for shipping to have all my items in on time and obviously that did not happen. I did not get refunded for that extra shipping or any of the product, nor did my missing item get expedited. Quality of product is the only reason this reviews gets 2 stars.”

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Posted 3 years ago

I'm so sorry for the delay, we should be getting back to you very soon to assist. Again, our sincerest apologies. Stay safe.

Posted 3 years ago

“The products were good quality. I purchased large tumblers with monogram, coolers with embroidered stitching and wooden handled engraved knives. The tumblers & coolers were perfect. The knives were nice, except it was difficult to read the name, it kind of blended with the handle and didn’t stand out well. The quality was still there though, I am very pleased my the products and recommend this web site to everyone looking for groomsmen gift ideas. Mike A. South Shore MA”

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Posted 3 years ago

Glad to know that you like your item! Thank you for your feedback :)

Posted 3 years ago

“Great quality!!!!”

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Posted 3 years ago

Allow us to thank you for your wonderful feedback. Glad to know that you liked your product :)

Posted 3 years ago

“Trusted website. I got my order fast and they were in excellent condition.”

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Posted 3 years ago

Allow us to thank you for your wonderful feedback. Glad to know that you liked your product :)

Posted 3 years ago

“I ordered a month ago and still waiting for my order to show up. Apparently first order got lost in transit and I just got notification that my replacement is in fulfillment….not even on its way to me yet. Never again Groomshop”

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Posted 3 years ago

I'm so sorry for the delay. We have already requested a replacement for you. The replacement was shipped last 25th and should be delivered on July 2nd.

Posted 3 years ago

“Summary for orders 82113 and 82188. No tracking confirmations one order showed up. The other still not here. It's been 28 days and my wedding is over. Your telephone number doesn't work, and your email support is terrible. Needless to say, I will NEVER recommend your company to anyone...ever. You failed to live up to your end with ANY dates you advertise. It's been 28 days now still dont have my 2nd order nor do I even have tracking.”

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Posted 3 years ago

I'm so sorry your order hasn't arrived. I know how frustrating this must be. We should be getting back to you very soon to assist. Again, our sincerest apologies. Stay safe.

Posted 3 years ago

“Very good quality, took a little bit longer than expected to arrive but still very satisfied”

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Posted 3 years ago

Glad to know that you like your item! Thank you for your feedback :)

Posted 3 years ago

“Take your business elsewhere. Thanks to this “company” my order was 2 weeks late. What a joke. Thanks for nothing!”

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Posted 3 years ago

I'm so sorry for the delay. We should be getting back to you very soon to assist. Again, our sincerest apologies. Stay safe.

Posted 3 years ago

“My order took a longer amount of time than was initially indicated. It took almost 2 months for me to receive and during that time I received very little communication on the progress of my order. I had received one email letting me know that my order was “in production.” I understand that sometimes fulfilling orders takes longer than anticipated but the severe lack of communication is extremely unprofessional.”

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Posted 3 years ago

This is noted! We thank you for the feedback. I will inform my higher level of support regarding this one so we can improve our service in the future! We appreciate you helping us with this.

Posted 3 years ago

“Absolute worst company I have ever dealt with. DO NOT USE THEM! I ordered my grooms gifts well over a month before my wedding and paid extra to expedite it just in case and My wedding was two weeks ago and still no sign of them. Zero response to my emails other than automated”

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Posted 3 years ago

I'm so sorry your order hasn't arrived. I know how frustrating this must be. We should be getting back to you very soon to assist. Again, our sincerest apologies. Stay safe.

Posted 3 years ago

“The felt on the bottom of my gifts were all peeling. I paid for expedited production but it still took weeks to get produced. Thankfully they were delivered before I needed them and they looked nice overall.”

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Posted 3 years ago

Glad to know that you like your item! Thank you for your feedback :)

Posted 3 years ago

“As advertised, quick delivery. No complaints”

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Posted 3 years ago

Thank you for the feedback! Your satisfaction is our top priority, stay safe!

Posted 3 years ago

“The print on the glass mug was poor quality and one of the glasses was scratched.”

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Posted 3 years ago

I'm so sorry to hear about this. Please email us a picture of the item and the receipt that you received at gssupport@groomshop.com. We should be getting back to you very soon to assist. Again, our sincerest apologies. Stay safe.

Posted 3 years ago

“Mostly good. One scratch in one item and took over a month to get. Overall satisfied”

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Posted 3 years ago

Glad to know that you like your item! Thank you for your feedback :)

Posted 3 years ago

“Misleading advertising for shipping. Quality was subpar at best, the engraving was barely visible and the knives were not fully deburred from the China plant.”

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Posted 3 years ago

I'm so sorry to hear about this. We should be getting back to you very soon to assist. Again, our sincerest apologies. Stay safe.

Posted 3 years ago

“Arrived quickly. Very nice. My husband loved it.”

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Posted 3 years ago

Allow us to thank you for your wonderful feedback. Glad to know that you liked your product :)

Posted 3 years ago

“Quality work and great response to questions.”

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Posted 3 years ago

Thank you for the feedback! Your satisfaction is our top priority, stay safe!

Posted 3 years ago

GroomsShop is rated 4.0 based on 683 reviews