GroomsShop Reviews

Name: GroomsShop
Rating: 3.96

4.0 Rating 683 Reviews

72 %

of reviewers recommend GroomsShop

4.0

Based on 683 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week

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Anonymous

Anonymous // 01/01/2019

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“Good quality and quick service”

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Posted 3 years ago

Glad to know that you like your item! Thank you for your feedback :)

Posted 3 years ago

“The coolers that I got for my groomsmen arrived quickly and turned out excellent. I would highly recommend for anyone looking to buy groomsmen gifts.”

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Posted 3 years ago

Allow us to thank you for your wonderful feedback. Glad to know that you liked your product :)

Posted 3 years ago

“Missed my express shipment and early processing. Didn't receive the gift by the wedding as a result. 0/10 company.”

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Posted 3 years ago

I know how frustrating this must be, we should be getting back to you very soon to assist. Again, our sincerest apologies. Stay safe.

Posted 3 years ago

“Still haven't received my order”

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Posted 3 years ago

I'm so sorry your order hasn't arrived. I know how frustrating this must be, we should be getting back to you very soon to assist. Again, our sincerest apologies. Stay safe.

Posted 3 years ago

“Everything worked out and is perfect! Thank you! Only thing is the naked wines gift certificate isn’t handy. Here in Michigan we cannot buy alcohol online.”

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Posted 3 years ago

Thank you for the feedback! Your satisfaction is our top priority, stay safe!

Posted 3 years ago

“Order was processed very quickly and received items within a week. Very fast process. Very happy with quality of humidors”

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Posted 3 years ago

Thank you for the feedback! Your satisfaction is our top priority, stay safe!

Posted 3 years ago

“I haven’t received my order and it’s been over 45 days since I placed it. It was shipped June 28th and has not been delivered. I asked for an update and a representative from Groomshop told me they would look into it but I have not heard back. I want a full refund and will be posting negative reviews online shortly. Needless to say extremely unsatisfied.”

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Posted 3 years ago

I'm so sorry your order hasn't arrived. I know how frustrating this must be, we should be getting back to you very soon to assist. Again, our sincerest apologies. Stay safe.

Posted 3 years ago

“Like the wood etching on the knives only thing I wish they used the lighter side of the wood when they etched/burned to make the names pop more, the cups came out great”

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Posted 3 years ago

Glad to know that you like your item! Thank you for your feedback :)

Posted 3 years ago

“Terrible customer service. Have ignored multiple calls and e-mails. Gave incorrect information about likely arrrival of item that was time sensitive, despite using priority express.”

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Posted 3 years ago

I know how frustrating this must be, we should be getting back to you very soon to assist. Again, our sincerest apologies. Stay safe.

Posted 3 years ago

“The first order of items came in wrong color with wrong initials etc. The quality was so poor, that we asked for a refund. Instead we were sent a second order, this time the correct color, but again messed up initials and still horrible quality. The cigar case and lighter wouldn't even close properly. 0/10.”

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Posted 3 years ago

Please send us an email of the item and the receipt at gssupport@groomshop.com and we should be getting back to you very soon to assist. Again, our sincerest apologies. Stay safe.

Posted 3 years ago

“My order was not prepared in time, it was ordered a month ahead of time and I had to get a refund. Disappointed to say the least.”

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Posted 3 years ago

I know how frustrating this must be, we should be getting back to you very soon to assist. Again, our sincerest apologies. Stay safe.

Posted 3 years ago

“I love my customized gift and I am super impressed with the quality. I also appreciated the fast and helpful responses from customer service whenever I had questions!”

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Posted 3 years ago

Glad to know that you like your item! Thank you for your feedback :)

Posted 3 years ago

“They were very helpful and quick”

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Posted 3 years ago

Thank you for the feedback! Your satisfaction is our top priority, stay safe!

Posted 3 years ago

“I bought the lure holder for my son in law. It was perfect. Very good quality. Will definitely use this company again. Thanks”

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Posted 3 years ago

Thank you for the feedback! Your satisfaction is our top priority, stay safe!

Posted 3 years ago

“it was fantastic and really expensive looking. It was a hit!”

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Posted 3 years ago

Glad to know that you like your item! Thank you for your feedback :)

Posted 3 years ago

“Absolutely horrible, the order came in over three weeks after it was supposed to arrive, I wasn't able to give them to the groomsmen on the wedding day. Additionally, once they did arrive and I reviewed the product it was the wrong product and that is after the reason my order being late is due to the products staying in quality control for so long. I'll never recommend to anyone and will be sharing my experience elsewhere. Thanks for nothing”

Helpful Report

Posted 3 years ago

I know how frustrating this must be, we should be getting back to you very soon to assist. Again, our sincerest apologies. Stay safe.

Posted 3 years ago

“Nice product”

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Posted 3 years ago

Allow us to thank you for your wonderful feedback. Glad to know that you liked your product :)

Posted 3 years ago

“Quality product, looks very well done”

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Posted 3 years ago

Allow us to thank you for your wonderful feedback. Glad to know that you liked your product :)

Posted 3 years ago

Thank you for the feedback! Your satisfaction is our top priority, stay safe!

Posted 3 years ago

“The pocket watch for my grandson's present was perfect. He is walking his mother down the aisle with his grandfather. We wanted him to have something special to remember this special day in his family life. Thank you. GroomsShop for such a nice selection. We are very pleased and we know he will treasure it, especially with his initials engraved on the cover. Gail and Joseph Antle”

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Posted 3 years ago

Thank you for the feedback! Your satisfaction is our top priority, stay safe!

Posted 3 years ago

“Still haven’t got the last piece I paid express for. Everything took over a month to get to me and was late for when I wanted to get it to My groomsmen”

Helpful Report

Posted 3 years ago

Please send us an email of the items and the receipt at gssupport@groomshop.com and we should be getting back to you very soon to assist. Again, our sincerest apologies. Stay safe.

Posted 3 years ago

GroomsShop is rated 4.0 based on 683 reviews