GroomsShop Reviews

Name: GroomsShop
Rating: 3.96

4.0 Rating 683 Reviews

72 %

of reviewers recommend GroomsShop

4.0

Based on 683 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week

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GroomsShop 4 star review on 26th June 2023

Anonymous

Anonymous // 01/01/2019

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“Quickly done and good quality. Would recommend”

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Posted 2 years ago

“I ordered cufflinks for my husband for our wedding day and they came out great! Super fast shipping as well!”

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Posted 2 years ago

“Packaged well, quality product and affordable price. Very happy with my purchase.”

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Posted 2 years ago

“Products delivered fast and as customized.”

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Posted 2 years ago

“The quality of the knives I ordered weren't the best. Two had rust on the blades and the blade and handle wasn't aligned”

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Posted 2 years ago

Hello Robert, We are sorry to hear that there were sme concerns regarding that order that you received. We will have our customer support reached out to you to know more and provide you with the necessary resolution.

Posted 2 years ago

“Hello. Overall the experience was great. However one if my items arrived broken. I am waiting for customer service to reach back out to me. Other than that everything was great”

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Posted 2 years ago

Hello Alec, Thank you for your feedback. We are sorry to hear about the damaged decanter and how it was handled by the courier. We will have our customer support reach out to you to just to confirm a few information and we have just the solution.

Posted 2 years ago

“I like the knifes, only thing I don’t like is they are made in China.”

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Posted 2 years ago

“The flask and lighters were exactly as I ordered and of great quality, too bad I'm only getting married once.”

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Posted 2 years ago

“The monograms were incorrect.”

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Posted 2 years ago

I'm so sorry to hear about this. Please send us a picture of the item that you have received and we should be getting back to you very soon to assist. Again, our sincerest apologies. Stay safe.

Posted 2 years ago

I'm so sorry to hear about this. Please send us a picture of the item that you have received and we should be getting back to you very soon to assist. Again, our sincerest apologies. Stay safe.

Posted 2 years ago

“The monograms were incorrect.”

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Posted 2 years ago

I'm so sorry to hear about this. Please send us a picture of the item that you have received and we should be getting back to you very soon to assist. Again, our sincerest apologies. Stay safe.

Posted 2 years ago

“Received item but had wrong writing on it. It was supposed to say best man but said groomsman instead”

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Posted 2 years ago

I'm so sorry to hear about this. Please send us a picture of the item that you have received and we should be getting back to you very soon to assist. Again, our sincerest apologies. Stay safe.

Posted 2 years ago

“The item came so late 2-3 months after I ordered it. The personalized disc with initials on it was poorly made and fell off immediately upon arrival, appears to have been cheaply glued on. I tried to contact multiple times and never received a reply. If I could give negative stars I would. Terrible product, terrible company”

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Posted 2 years ago

I'm so sorry to hear about this. Please send us a picture of the item that you have received and we should be getting back to you very soon to assist. Again, our sincerest apologies. Stay safe.

Posted 2 years ago

“My purchase was made easily enough, but the products received were unusable. They were made very poorly, with little to no attention to detail. It was a set of monogrammed cufflinks, but nearly each set has misaligned printing, making the cufflinks look very cheap, and something I'm not comfortable giving my groomsmen as gifts. It's a shame, really, as I had higher hopes for product quality.”

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Posted 2 years ago

I'm so sorry to hear about this. Please send us a picture of the item that you have received and we should be getting back to you very soon to assist. Again, our sincerest apologies. Stay safe.

Posted 2 years ago

“This is the WORST website ever. Worst customer experience team out there. I ordered this item for my wedding back in DECEMBER and have still yet to receive it. Multiple phone calls and emails left unanswered. Shop somewhere else because it’s not worth your time, money and aggravation.”

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Posted 2 years ago

I'm so sorry for the delay. We should be getting back to you very soon to assist. Again, our sincerest apologies. Stay safe.

Posted 2 years ago

“It didn't arrive when they said two , to eight , business days so he didn't get it until after . So I was very unhappy with the timing .overall I was satisfied with the product”

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Posted 2 years ago

We are experiencing volume well above what typically occurs during Holiday Peak due to the ongoing health crisis. New scanning practices limit contact with parcels moving through the network, which may reduce visibility into parcel status and movement. We appreciate your patience as we navigate through these unprecedented times.

Posted 2 years ago

“The engraving and writing was a lot smaller than it looked in the pictures, but the engraving itself was done well.”

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Posted 2 years ago

Thank you for the honest feedback We take pride in all the products we fulfill and deliver. Looking forward to your future patronage

Posted 2 years ago

“The product I received was damaged due to poor packaging.”

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Posted 2 years ago

I'm so sorry to hear about this. Please send us a picture of the item that you have received and we should be getting back to you very soon to assist. Again, our sincerest apologies. Stay safe.

Posted 2 years ago

“Great Job!”

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Posted 2 years ago

“I was charged twice for my purchase then I never received it.”

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Posted 2 years ago

Hello Amber, Thank you for your feedback. It appears that your order was made and shipped in a timely manner (3 business days from the order date) and our shipping partner marked your package as "Delivered" on January 10th. A claim has been filed on this package and one of our agents has already processed a full refund for your order. We can also confirm that you were only charged once. For further assistance or any questions, please send us an email.

Posted 2 years ago

“It was great”

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Posted 2 years ago

GroomsShop is rated 4.0 based on 683 reviews