GroomsShop Reviews

Name: GroomsShop
Rating: 3.96

4.0 Rating 683 Reviews

72 %

of reviewers recommend GroomsShop

4.0

Based on 683 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week

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Anonymous

Anonymous // 01/01/2019

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“Cuff links were nice. They were supposed to be engraved with each man's 3 initials. They were NOT ENGRAVED.They never responded as to why cuff links weren't engraved. Kept sending me note of when they shipped. Arrived 1 day before wedding. Will never use them for anything again.”

Helpful Report

Posted 3 years ago

Please send us an email of the receipt and the photo of the item at gssupport@groomshop.com and we should be getting back to you very soon to assist. Again, our sincerest apologies. Stay safe.

Posted 3 years ago

“One of my custom laser etched knives was done in the wrong initials. I emailed the company about it with pictures and got no response. Good quality knives but customer service sucks seeing how they can’t even respond back to me. Will not recommend”

Helpful Report

Posted 3 years ago

I know how frustrating this must be, we should be getting back to you very soon to assist. Again, our sincerest apologies. Stay safe.

Posted 3 years ago

“GroomsShop is great!! They shipped fast and helped me with a small issue with my order! It really is a great deal for groomsmen gifts!”

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Posted 3 years ago

Thank you for the feedback! Your satisfaction is our top priority, stay safe!

Posted 3 years ago

“One of the 5 shot glasses I bought had a messed up date on it. You would think 4 out of the five dated 6/28/2021 the fifth one wouldnt be 6/68/20... just missing the 21 on it... over all good quality though.”

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Posted 3 years ago

Thank you for the feedback! Your satisfaction is our top priority, stay safe!

Posted 3 years ago

“I bought this for my boyfriend for Father's Day. He loved it. The engraving turned out great and it was well made. I would recommend this item.”

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Posted 3 years ago

Allow us to thank you for your wonderful feedback. Glad to know that you liked your product :)

Posted 3 years ago

“Paid extra to ship in 2 to 4 days, took over 3 weeks. Was still charged the extra fee.”

Helpful Report

Posted 3 years ago

I know how frustrating this must be, we should be getting back to you very soon to assist. Again, our sincerest apologies. Stay safe.

Posted 3 years ago

“I found exactly the item I was looking for on GroomsShop and the prices were pretty reasonable. In this case, I wanted to give pocket watches to my Groomsmen. I am pretty happy with the end result, but I did find the engraving options pretty confusing and I was disappointed that I couldn't get the stylized monograms (ie. filligrees, deer antlers, etc.) and had to settle for plain text.”

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Posted 3 years ago

Glad to know that you like your item! Thank you for your feedback :)

Posted 3 years ago

“Great product really happy!!”

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Posted 3 years ago

Glad to know that you like your item! Thank you for your feedback :)

Posted 3 years ago

“Very prompt and quality service.”

Helpful Report

Posted 3 years ago

Thank you for the feedback! Your satisfaction is our top priority, stay safe!

Posted 3 years ago

“2 of them were broken upon arrival”

Helpful Report

Posted 3 years ago

I am so sorry to hear about the condition of the item when it arrived. For our quality control and training records, will you please email me a picture of the item? Once this has been received I will be able to help rectify this issue. Our email address is gssupport@groomshop.com

Posted 3 years ago

“Absolutely Horrible customer service.”

Helpful Report

Posted 3 years ago

I know how frustrating this must be, we should be getting back to you very soon to assist. Again, our sincerest apologies. Stay safe.

Posted 3 years ago

“Horrible experience. Product was embroidered poorly. Items did not arrive in time for delivery to my groomsmen. Communication was poor and untimely. Blame the delivery company however your company chose them so it is ultimately your responsibility to ensure that your product is delivered timely or discontinue use of company”

Helpful Report

Posted 3 years ago

I know how frustrating this must be, we should be getting back to you very soon to assist. Again, our sincerest apologies. Stay safe.

Posted 3 years ago

“Ordered gifts April 21st of 2021. Received gifts June 21st of 2021. Missed the wedding by a month. Horrible service.”

Helpful Report

Posted 3 years ago

We apologize for the delay. We should be getting back to you very soon to assist. Again, our sincerest apologies. Stay safe.

Posted 3 years ago

“Worst experience in the world, didn’t show up on time no customer service horrible company”

Helpful Report

Posted 3 years ago

We should be getting back to you very soon to assist. Again, our sincerest apologies. Stay safe.

Posted 3 years ago

“One glass arrived cracked”

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Posted 3 years ago

I'm so sorry to hear about this. We should be getting back to you very soon to assist. Again, our sincerest apologies. Stay safe.

Posted 3 years ago

“Fantastic !”

Helpful Report

Posted 3 years ago

Thank you for the feedback! Your satisfaction is our top priority, stay safe!

Posted 3 years ago

“The order did not arrive on time for my wedding. It still has not Arrived. Terrible and will not recommend.”

Helpful Report

Posted 3 years ago

I'm so sorry your order hasn't arrived. I know how frustrating this must be, we should be getting back to you very soon to assist. Again, our sincerest apologies. Stay safe.

Posted 3 years ago

“i’ve been waiting over a month for my order and the customer service has been terrible.”

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Posted 3 years ago

As per tracking, the item was delivered on 07/03. Thank you for the feedback.

Posted 3 years ago

“Awesome products, reasonable prices. Shipping was slow and communication was less than spectacular.”

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Posted 3 years ago

Glad to know that you like your item! Thank you for your feedback :)

Posted 3 years ago

“Arrived quickly, as described. Perfect.”

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Posted 3 years ago

Allow us to thank you for your wonderful feedback. Glad to know that you liked your product :)

Posted 3 years ago

GroomsShop is rated 4.0 based on 683 reviews