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Groupon Reviews

2.0 Rating 1,151 Reviews
23 %
of reviewers recommend Groupon
2.0
Based on 1,151 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 26%
Accurate And Undamaged Orders
Greater than 56%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
Under An Hour
Customer Service
1.2 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Groupon 5 star review on 29th June 2024
ABEBE TSEGAYE
Groupon 1 star review on 21st November 2023
Mike H.
Groupon 1 star review on 11th May 2023
Kim T
Groupon 1 star review on 9th May 2023
Anonymous
Groupon 1 star review on 5th July 2022
Anonymous
Groupon 1 star review on 5th July 2022
Anonymous
Groupon 1 star review on 5th July 2022
Anonymous
33
Anonymous
Anonymous  // 01/01/2019
They offer services that exploit animals :(
Helpful Report
Posted 1 year ago
Reflections Massage. SHE IS A THIEF. I purchased a Groupon and set appointment for May 5, 11:30am. I arrived knocked on door and no answer. I contacted Groupon for refund. They denied me because merchant said I was a no show. I provided proof that she lied I was there and took a picture. They refunded me. Shame on her is she that desperate for money or just lazy. DO NOT LET HER STEAL YOUR MONEY. Groupon should stand behind their customers.
Groupon 1 star review on 11th May 2023
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Posted 1 year ago
There have been three fraudulent offers posted to Groupon that were for the same type of service business. Different contact and business owners. When I tried to get a refund for the first owner, Groupon would only allow me to trade the money spent for "bucks" to use in their app, no refund. Then I traded these bucks for another skin care service provider, who didn't contact me back for three weeks finally she said to contact Groupon for a refund. Contacted Groupon to get my money refunded for both and was told they could only refund in bucks to be spent on their site. Trust in site at this point was already at zero considering they haven't vetted their offers however they refused to refund the money. So tried again, and the service provider provided me with a fake address this time for an empty warehouse and didn't respond when I called. Groupon still refused to refund the money spent on their site. Do not use Groupon, they are no longer vetting businesses and are not reliable
Groupon 1 star review on 9th May 2023
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Posted 1 year ago
As a merchant I have to say that not only is groupon the worst they also service the absolutely dredge of society. Groupon customers are the absolute worst customers of anyone. Most of them are always trying to get the item or service for free and its already very cheap. I stopped servicing groupon and their customers and I suggest all merchants, Hotels, etc also stop. This will cut down on the amount Karen's!
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Posted 1 year ago
Sold me unavailable dates. I called the hotel to check about 1 week after buying, and they said Groupon had double booked me, and to tell them to refund it. I contacted Groupon, who told me to ""read the fine print"", as though they hadn't lied to me right there on the booking page in BIG print? JUST BOOK DIRECT. ITS NOT CHEAPER, BECAUSE YOU WONT GET ANYTHING
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Posted 1 year ago
This company are the absolute worst, their customer service is shocking. They lie to you about your order, they refuse to cancel or refund your money for items you have not received. The staff just are rude and send you cheeky messages when you dare to complain about the poor service you receive. They then deleted my account when I told them I was going to take this further. Avoid.
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Posted 1 year ago
I tried to use my Groupon gift card but the site said I was entering a wrong code on their website. I called their telephone number on the back of the card and they don’t take calls. I tried their chat 8 separate occasions and when the rep didn’t know the answer to something they just stop answering. I asked to speak to a supervisor in at least 4 occasions and they said one would get back to me w/in 24 hours. Yet not once did they ask for my telephone number or email, so obviously no one was going to get back to me.
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Posted 1 year ago
Got given afternoon tea voucher from my daughter. Was unable to book it until 17 e mails later so had to sadly involve daughter. I suspect because of this many vouchers go unused Also turned out voucher only covered Mondays and Tuesdays which was stated no where clearly
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Posted 1 year ago
Groupon does not verify its merchants and do not provide refunds when their merchants do not provide services. I purchased a costly beauty treatment from a merchant on the groupon website and even used their booking portal within the website for acompany called Ashtones Beauty in Fulham. During a train strike, I spent £25 on taxis and I was told to purchase my own numbing cream (a further £25 cost) prior to attending the treatment. When I arrived, the salon was completely shut. I called the number listed and texted several times as I waited for 30 minutes outside in the freezing cold. I also sent 3 emails. The emails were read but never responded to. I reached out to Groupon customer service to alert them of the merchant clearly fraudulently offering services and taking funds. Groupon refused to return my money and repeatedly said that instead that they would reach out to the merchant on my behalf. I said at least a dozen times that I do not wish to have any one who clearly runs a fraudulent business performing any type of invasive or touch-based treatment on me and that I simply want a refund. They refused. They also violated the GDPR law which prohibits them from sharing customer information even though i specifically said I do not give permission for my details to be shared. When I insisted that I want a refund, they simply put me on hold for over an hour and then cut me off! Do not use Groupon - they do not verify their merchants and they do not provide any security or safety for the consumer. Rather use treatwell
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Posted 2 years ago
My partner acquired covid and was unable to use the cruise voucher. So the merchant asked that a member from groupon contacts them to process the refund which they refused to do multiple times. Their terms and conditions of the sale is very unethical and their customer service is extremely poor with very delayed replies, e.g we’ve been going back and forth over messages for several weeks because they don’t have a phone service. I never write review but I highly recommend you NEVER EVER use them.
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Posted 2 years ago
My orders all disappeared from under My Stuff and on my Groupon app. A customer service rep helped me to retrieve them. 2 days later they were again gone from Groupon My Stuff and the app. Just spent an hour on Live Chat. While on my app, still states nothing available under my stuff. I wanted to print them before they disapper again. The service rep said she sent it to my email but nothing appeared. And then after numerous requests no reply was answered. Hope they stay on my app. Very frustrated. After using my current Groupons, if able to, no more Groupons for me!
Helpful Report
Posted 2 years ago
Absolutely awful customer service using Chat Line. Asked three times for my name and was told could not verify, although confirmation email addressed correctly. Order was not as advertised, will never use Groupon again as problems do not get resolved.
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Posted 2 years ago
Trustworthy fun offers for all age and ability 👍
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Posted 2 years ago
It's always an issue and you don't get the same service as if you'd paid full price
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Posted 2 years ago
I was not made aware I purchased a ticket to California instead of Universal Orlando. I wasted $94 dollars and they will not refund my money. I will never use Groupon again.
Helpful Report
Posted 2 years ago
Ordered some slippers, process not clear most of my order has not turned up, tried to track order on groupon, no up to date information on site. One pair of slippers needs to go back, but have emailed groupon and the seller and have received no response from either of them. Money has been taken out of my account and goods not delivered. The whole process is not fit for purpose, DO NOT BUY FROM GROUPON. I wonder if I may get a response now? I most probably will be back writing another very poor review.
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Posted 2 years ago
My Group also purchased 8 tickets to Universal Orlando Halloween Horror Night only to find out they were for Hollywood California. We are getting the run around and were out $700. We go to Groupon for local deals in Florida, why were we routed to California deals. Why is it more important to Groupon to steal money from their customer rather than offer a refund or at least an exchange? All discount stores offer store credit, or and exchange. An offer to exchange the tickets should be an easy fix if you cared about your customers. I guess this happens all the time and were just #Grouponscrewed. Can someone help us get un#Groupnscrewed????? Christine chrisnash8@aol.com
Helpful Report
Posted 2 years ago
I was searching for tickets to go to Orlando horror nights. I googled "Orlando, fl Halloween Horror nights discount". A link to groupon came out and promoted me to pick a date and pay. We did just that and after we bought the tickets, in very small print, it stated it was for Hollywood California not Orlando. Being that we don't even live in California and hadn't used the tickets at that point, we tried asking if we can get a refund. We were even willing to trade the tickets to the Orlando ones who were also being sold on their app. They were a bit more expensive but we were willing to pay the extra and still buy them from Groupon. After three days of communicating with anybody we could, finally hear from the manager saying they can't refund us bc I'm very tiny print it states "no refunds". Considering that they took us to the wrong site when we looked for Orlando discounts and considering the fact we don't live in California, I feel Groupon could have helped us and should have helped us if they wanted to. It's also important to state that two different customer service representative told me straight out that that mistake has happened multiply times. These customer service representatives also started that they were confident the manager would be willing to help us. They closed still not to refund our money. They apparently can't survive without my $300 they tricked us into giving them. I will never ever use Groupon again.
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Posted 2 years ago
I honestly wish I could choose not to add a single star. I purchased a groupon for an escape room. I was called by the manager informing me that they had a power outage. He offered me a refund. I received the email confirmation for my cancellation and the processed refund. I waited two weeks and still hadnt received my money so I contacted the business again. They informed me that I may have been refunded in groupon bucks. I got on the live chat, gave them the information pertaining to my purchase and they told me that the purchase was from something completely different from 2013! I almost lost my mind because at that point I felt like I was being scammed. I had to go to the BBB to get my money back. DO NOT USE GROUPON! DO NOT USE GROUPON! DO NOT USE GROUPON!
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Posted 2 years ago
BEWARE... If you have a credit card associated with your Groupon account you may inadvertently BUY a product you're still reviewing. I was searching for a sightseeing cruise. I had several windows opened on my computer and hit the buy button in error. I was suddenly greeted with "purchase complete" and "all sales are final". I immediately contacted groupon within 2 minutes and they will not cancel my order. I now have a voucher I paid $183 for that I will never use.
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Posted 2 years ago
Groupon is rated 2.0 based on 1,151 reviews