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Groupon Reviews

2.0 Rating 1,151 Reviews
23 %
of reviewers recommend Groupon
2.0
Based on 1,151 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 26%
Accurate And Undamaged Orders
Greater than 56%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
Under An Hour
Customer Service
1.2 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Groupon 5 star review on 29th June 2024
ABEBE TSEGAYE
Groupon 1 star review on 21st November 2023
Mike H.
Groupon 1 star review on 11th May 2023
Kim T
Groupon 1 star review on 9th May 2023
Anonymous
Groupon 1 star review on 5th July 2022
Anonymous
Groupon 1 star review on 5th July 2022
Anonymous
Groupon 1 star review on 5th July 2022
Anonymous
33
Anonymous
Anonymous  // 01/01/2019
customer service and the so called ''online chat'' people are NEVER helpful, they just copy paste things for you. Orders never came in time. Once my package got lost and they didn't help me for about 1.5 month! Their redeemtion codes NEVER work. They just suck up your money.
Helpful Report
Posted 7 years ago
Never again!!! Took money out my bank and 7 weeks later still have not received my goods. Eventually after weeks of excuses I have received a refund.
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Posted 7 years ago
The deals they offer are fantastic, the delivery is always on time and customer service brilliant.
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Posted 7 years ago
The first time ever using Groupon I bought a voucher in the amount of $30. I later found out when booking an appointment for the place that is was no longer open. I then received a credit to use for a different place. This time i bought a voucher in the amount of $140 including the credit. I spoke to the owner who told me I would benefit from a different service alltogether. I tried to get a refund through Groupon and they blocked my email and would not answer any more of my questions or offer any support at all. Wouldn't recommend unless you call the place you're going to buy from beforehand.
Helpful Report
Posted 7 years ago
No matter what the problem, if you ever get one they always seem to be able to sort it.
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Posted 7 years ago
Item took nearly 4 weeks to arrive and when it did it was damaged. No reply from Groupon yet
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Posted 7 years ago
Why do they refund my orders without a reason? I receive offers to buy groupons, and then when I do, they refund them. Why would I ever use Groupon again if they just refund any deals I get?
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Posted 7 years ago
Super website. Can find lots of nice suprising presents at affordable prices and all postage seems to be the same low value.
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Posted 7 years ago
Purchased a voucher for a pizza meal for 2 in our favourite restaurant booked a table but unable to use voucher as they have left Groupon. Still having a battle for a refund from Groupon it's not easy . The restaurant deal is still on their site even though you cannot use it or get your money back .
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Posted 7 years ago
Purchased one voucher for weekend break from Groupon. Only problem was they took payment off my credit card TWICE on two separate days! Spent approx. 7 WEEKS trying to get money back but was met with same answer after numerous phone calls and e-mails. Groupon always asking for same details- in the end they stopped replying and never refunded the money they took illegially Took the bank to sort it out for me. Avoid Groupon at all costs!!!!
Helpful Report
Posted 7 years ago
This is an Internet Marketing company, operating in UK as though they the law to themselves. From my direct experience of dealing with them as a customer, I find Groupon systematically engages in shortchanging their customer by clever manipulation of information, illegal misrepresentation and poor service. It is very costly and time-consuming to contact the company as no the company seems not have any physical presence in the UK and the phone calls(the UK landline No) to the company are always directed to some dysfunctional call centres in the Philippines with no positive outcome.
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Posted 7 years ago
Good quality and range of goods. Speedy service.
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Posted 7 years ago
Good quality and range of goods. Speedy service.
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Posted 7 years ago
Very big selection and very good prices. I love browsing on groupon
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Posted 7 years ago
I ordered a basic smart watch for work, to use the features on the watch such as push notifications it tells you to download a free apk app, once I did that my phone was inundated with pop up ads INCLUDING PORN. Do not install the free app!!!
Helpful Report
Posted 7 years ago
I ordered something on November 26th. I received notifications until Dec. 1 when it was just stuck on being processed. Then, I checked my order again on Friday and it says my package was delivered to a mailbox in West Grove, PA when I live in NYC. I've sent them three emails telling them that I am not interested in the item anymore and wish to receive a full refund and still no answer. Never buying from here again.
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Posted 7 years ago
First item ever ordered came in wrong color. I will.not use again. There are many more reputable sites we which are hassle free! Scree you Groupon!
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Posted 7 years ago
The prices for the products are really cheap
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Posted 7 years ago
Bought a local car detailing groupon. Called several times to make the appointment but noboday ever answer the phone. And noboday calls back after leaving messages. After 12 days I had no choise but turned back to Groupon for refund. They only gave me a refund of Groupon credit, which was void by Groupon now. Contacted Groupon customer service by email but no reply.
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Posted 7 years ago
Great prices but delivery problems on 3 orders. Further problems with getting a response from email and when finally confirmed non delivery of one order was only offered Groupon credit. As this item was £179.00 I requested refund to my debit card and after several phone calls have now been granted this. Still waiting for it to appear in my bank. When it works with Groupon it's fine but when it doesn't it is difficult!
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Posted 7 years ago
Groupon is rated 2.0 based on 1,151 reviews