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Groupon Reviews

2.0 Rating 1,151 Reviews
23 %
of reviewers recommend Groupon
2.0
Based on 1,151 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 26%
Accurate And Undamaged Orders
Greater than 56%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
Under An Hour
Customer Service
1.2 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Groupon 5 star review on 29th June 2024
ABEBE TSEGAYE
Groupon 1 star review on 21st November 2023
Mike H.
Groupon 1 star review on 11th May 2023
Kim T
Groupon 1 star review on 9th May 2023
Anonymous
Groupon 1 star review on 5th July 2022
Anonymous
Groupon 1 star review on 5th July 2022
Anonymous
Groupon 1 star review on 5th July 2022
Anonymous
33
Anonymous
Anonymous  // 01/01/2019
order was supposed to delivery today via fedex. shipper created label but have not shipped, nobody at groupon willing to contact vendor/shipper to see what's going and get a date. on chat i was told i could get a refund, but when i told them to cancel all my orders they said i couldn't get a refund.. no human to call and discuss issue, worst customer service ever, do NOT buy goods thru groupon, said it would be 3 days for someone to contact me...
Helpful Report
Posted 6 years ago
I lost 3 boxes totaling $ 600 and I was never able to communicate with groupon. Impossible to find a way to have a solution. They do not have a Phone Number and the email do not work. Be careful if you ask for something because if you lose it, there is no one to solve it
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Posted 6 years ago
Fast delivery
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Posted 6 years ago
Product as described and good value and quick delivery
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Posted 6 years ago
Groupon said free shipping and then redirected me to another site that charged me shipping at A&B Home fashions. Neither one of them are taking accountability and I have taken screenshots.
Helpful Report
Posted 6 years ago
There website said free delivery. I was re directed to another site and charged delivery and then they conversations we had were it is their fault...no their fault with A&B home fashion. No one taking accountability. So groupon basically falsely advertised free shipping and do not hold themselves accountable
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Posted 6 years ago
My package was delivered packed nice and neat thanks
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Posted 6 years ago
No return phone number Customer service never call back or email back as they said within 24 hrs. Poor sevice
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Posted 6 years ago
I have had many good experiences, but that was when there was customer service. Now that they deleted their email, phone number, and can end chat when they feel like it, they stink. If they make a mistake don't expect it to be corrected. They listed a restaurant with 20% cash back. We went there and it didn't show up as a credit and there is nothing you can do. You chat and they tell you they will get back with you but don't. If they lie, so what, you have no say in the matter. They are going down the drain.
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Posted 6 years ago
all items ordered arrived quickly with no fuss or hassle,,,,,,pleased..........
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Posted 6 years ago
I have bought a few things from here and it's all so cheaply made. I believe most of the stuff they sell you can buy off wish. Very very cheaply made. So disappointed.
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Posted 6 years ago
Groupon advertised a product as free delivery and once I purchased it, there was a delivery fee charged.
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Posted 6 years ago
I purchased 3 tickets to the blue Man group. Groupon offered a 'select a date' option & I chose the date January 5th. as soon as I purchased it said that the tickets expire and one week exactly on December 8th. Unable to go on that day I contacted Groupon & they were completely unwilling to help. They would not give me a refund nor would they even simply change the date. I have been completely RIPPED OFF of a LARGE AMOUNT OF MONEY. Not worth the energy to save a few dollars. Just purchase through the merchant itself.
Helpful Report
Posted 6 years ago
Accidently clicked twice for $450 tickets at the Gaylord in Nashville. No way to contact Groupon to cancel second group of tickets. They are impossible to cancel from day 1 avoid all contact. They need to go out of business. Terrible company and a major reason not to trust some start up online sites
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Posted 6 years ago
We'll just had an answer finally from Groupon,I can send my towel bale back and have Groupon credit,what the hell for I won't be using this site again,but the catch is if I answer the email from them,I agree to receive the credit, unless I answer the email to find out how to get the return label I'm stuck with them. Catch 22 situation. If you value your sanity, keep well away.
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Posted 6 years ago
Ordered towel bale, supposed to be luxury,they stink,I'm try to send them back,but just going around in circles , according to the site the item is too big to be given a printable label and to contact customer support Getting the feeling they have gone home early
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Posted 6 years ago
groupon is the worst online business out there they lie about shipping times and make it very difficult to contact them my advice buy somewhere else this company sucks
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Posted 6 years ago
Ordered an activity that specified it took place in 5 locations, when the confirmation email arrived it said it only took place in Cardiff!!! Was then informed that they wouldn’t refund any money, disgusting life of scam artists and thieves
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Posted 6 years ago
I ordered things online and they sent me 4 messages saying there was an "error" no explanation given, I've tried calling , they dont pick up, left messages, they dont call back, emailed them, they dont reply, never using this site again .
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Posted 6 years ago
We recently ordered 2 items from Groupon, for Christmas, and had information on delivery dates within a few days of ordering, and the items came one within 4 days, the other was 5 days. All very acceptable as it was the weekend that we ordered them, so very good. Have checked the items, and happy and pleased with the great service.
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Posted 6 years ago
Groupon is rated 2.0 based on 1,151 reviews