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Groupon Reviews

2.0 Rating 1,153 Reviews
23 %
of reviewers recommend Groupon
2.0
Based on 1,153 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 24%
Accurate And Undamaged Orders
Greater than 57%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
Under An Hour
Customer Service
1.2 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Groupon 5 star review on 29th June 2024
ABEBE TSEGAYE
Groupon 1 star review on 21st November 2023
Mike H.
Groupon 1 star review on 11th May 2023
Kim T
Groupon 1 star review on 9th May 2023
Anonymous
Groupon 1 star review on 5th July 2022
Anonymous
Groupon 1 star review on 5th July 2022
Anonymous
Groupon 1 star review on 5th July 2022
Anonymous
33
Anonymous
Anonymous  // 01/01/2019
Just read the reviews online (Trustpilot etc) and their Facebook page. These tell a better story than I ever can.
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Posted 6 years ago
Avoid Groupon like the plague. I have ordered a shoe cabinet, which arrived broken. I have contacted them for a refund, and provided a photo of the damaged contents. They said I would need to take it back to a Parcel force centre and post it back. Now, this package is extremely heavy and has a two man lift sign on it. I don't own a car so can't possibly take this anywhere, and they refuse to collect it or refund me. So I am stuck with this useless item, and I am going to have to pay the council to bulk collect it! Utterly outrageous.
Groupon 1 star review on 17th June 2018
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Posted 6 years ago
DO NOT BUY !!! I ordered Rattan Furniture £800 worth end of April ...missing parts and I have a 11 seater Table and chairs still with no bolts, instructions weeks now calling , emails still no parts ... disgusting service !!!
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Posted 6 years ago
Ordered something that was supposed to take 7 days to arrive. 3 weeks later and still nothing. When we looked at the tracking it said it had been delivered and signed for by someone completely different. Clearly it wasn’t us and we hadn’t received it. Spoke to groupon and they said it must be that they’ve given the courier the wrong tracking information. No apology though! Offered us our money back in groupon credit but we refused and they finally agreed to give us our money back into our bank. Clearly realised they had messed up! Will not order anything from groupon again.
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Posted 6 years ago
Goods didnt arrives on time then I was told they would be delivered yesterday .l waited all day and still didnt get them .My moneys been taken from my account two weeks ago.
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Posted 6 years ago
Never again. The worst thing is that there is NO telephone customer service. WHO do you call for help? I spent hours trying to get help in the chat and after a long, long conversation I got no where. I did not get the info I wanted. : ( If a big corp like Amazon has real people for customer service than Groupon should have a decent costomer service. I think for Groupon, it should be a half star. VERY, VERY POOR
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Posted 6 years ago
TRIED TO SELL USED MERCHANDISE AS NEW. SCAM.
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Posted 6 years ago
We spent £600 on garden furniture, we brought a sofa set that came with a table. They sent us two tables and half the sofa. We rang many of times and they didn’t do anything about it. We rang again today and the women put us on hold for 20 mins so we would get bored and hang up. There’s no option to return unless going through them, but they won’t talk to us. We’re down £600 and have furniture we can’t assemble, the other item hasn’t even turned up and it’s been 3 weeks. I’m so upset I could cry, I don’t even care about the furniture but just the thought of loosing £600. Worst company ever, do not buy from.
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Posted 6 years ago
I ordered a rattan outdoor sofa. It arrived with 2 left arms. I have been contacting groupon via their online and telephone support service but no one is taking ownership of my problem and it is now over 10 days later and I do not know what is actually happening!! This is my first and last time of using groupon!!
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Posted 6 years ago
Not all bad, but certainly naive!!! DONT PURCHASE ANY THIRD PARTY VOUCHERS!!! Disgusted that Groupon don't review the things the sell. I just paid over £500 to go to Dublin for two nights, at an average hotel, non refundable. :(
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Posted 6 years ago
None delivery.
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Posted 6 years ago
I've been waiting for my order for 2 years now and 3 weeks ago i bought another product on there and it was meant to be delivered after 7 days but i still haven't received it. no up dates. Feels a bit fraudy to me disappointing
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Posted 6 years ago
Groupon will not allow you to talk with anyone and when you do try they will simply say we steal your money and give nothing in return, tough luck, read our terms and conditions. I do not suggest using this company in any way shape or form. I know I have been ripped off enough.
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Posted 6 years ago
I have been waiting for my delivery for 4 weeks and every time I phone groupon they forward it to a department who takes 7day to reply. Once they reply they give me a new delivery date and yet again nothing turns up. I have got to say this is the worse service.
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Posted 6 years ago
awful customer service a fight all the way to find out when my bed will be delivered. The most unhelpful bunch of customer care I’ve ever come across. I will never ever recommend or use them again
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Posted 6 years ago
• •Hugo TV unit arrived in a box that was torn with each end of parcel open •One part of the unit was damaged and one of the main front panels was missing. •It takes days and days to get a response by email, when you did get a response the response didn’t really help with our problem. •We often went to live chat because we weren’t getting reply’s by email, they would say they couldn’t help there and then and had to wait for a response by email. They said we should call them instead of email / live chat but it is inconvenient to keep calling when we work full time. •They eventually agreed to collect the faulty unit but refused to send a replacement, they wanted us to purchase another unit before we even had this one collected or got our money back. •They asked for 3 dates suitable for me to have the unit collected only to get back to me days later to say they couldn’t do those dates. •When a date was agreed and the unit was finally collected I emailed them to see if they received the unit and the response was basically that they don’t know but if I haven’t heard from them in another 14 days then send them proof of the return and they will look into it (Although it was their delivery service and them who arranged the collection). •I asked a number of times for a complaint contact, at one point I was told a manager would get back to me within 7 days and they never did. Apart from that all my other requests were ignored. The list is endless of problems I have had with this order and the above mentioned issues are just some of the problems I have had.
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Posted 6 years ago
terrible experience they don't care about the customers... never never again
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Posted 6 years ago
I bought two houseplant palms for £37 and when they arrived all bashed it would have been more hassle to repackage and send back so just kept them and repotted. They were not the size expected probably could have got them at the supermarket for £10. Feel duped. Also bought allium bulbs which were a bit soft but planted them up and crossed my fingers, needless to say only 2/3 are showing signs of coming.
Groupon 1 star review on 8th May 2018
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Posted 6 years ago
BEWARE of Purchasing Mayhem Mystery Experience Purchased: April 17, 2018 Total Price: $58.00 When attempting to make reservations on website “https://www.mayhemshows.com/shows” we were unsuccessful. It was very evident that the site was useless to achieve reservations. Tried to call the company’s number (863) 420-5320 and was unable to talk to anyone, received automation stating “mailbox full”. Sent e-mail to company with no return reply. When bringing up YouTube, Instagram, Twitter, Facebook and Google on their website, all sites refer to “WIX.COM” “A web development platform that lets anyone create a beautiful website using simple drag & drop tool – for free!.” NOT “Mayhem Mystery Theatre Company.” We have traveled from Pensacola, Fl. to Orlando, Fl., visited the Address Site in person at: I-Drive Grand Resort & Suites (NO Ballroom). Employees there have never heard of “Mayhem Mystery Theatre Company”. The address: 7056 South Kirkman Road Orlando, Fl. 32819 is actually a business “Espeto Steakhouse”, employees there have never heard of “Mayhem Mystery Theatre Company” either and are going to report it for using their address. We visited: Dixie Belle’s Café 7125 South Orange Avenue Orlando, Fl. 32809 and it does exist, however they are a Small Restaurant Business of breakfast & lunch ONLY. ** Note: It appears & evident that “Mayhem Mystery Theatre Company” is a SCAM and does not exist. "Groupon Support" supports this SCAM. Support tells us the addresses are correct & that we did not make reservations within the stated 24 hours which are false statements.
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Posted 6 years ago
I bought 2 vouchers on Groupon for a European holiday. I first spoke to the merchant supplying the holiday to confirm dates and availability (this was advised by Groupon customer care as I was traveling with an infant and they were not sure of costs involved). After the purchase was made I called back and was told I needed to pay additional amounts of money for the 2 vouchers to secure the trip. What is the point of purchasing a Groupon voucher then? A waste of my afternoon and I strongly recommend you just book elsewhere.
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Posted 6 years ago
Groupon is rated 2.0 based on 1,153 reviews