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Groupon Reviews

2.0 Rating 1,153 Reviews
23 %
of reviewers recommend Groupon
2.0
Based on 1,153 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 24%
Accurate And Undamaged Orders
Greater than 57%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
Under An Hour
Customer Service
1.2 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Groupon 5 star review on 29th June 2024
ABEBE TSEGAYE
Groupon 1 star review on 21st November 2023
Mike H.
Groupon 1 star review on 11th May 2023
Kim T
Groupon 1 star review on 9th May 2023
Anonymous
Groupon 1 star review on 5th July 2022
Anonymous
Groupon 1 star review on 5th July 2022
Anonymous
Groupon 1 star review on 5th July 2022
Anonymous
33
Anonymous
Anonymous  // 01/01/2019
TERRIBLE COMPANY!!!! ABSOLUTELY NO CUSTOMER SERVICE!!!! No way to get in touch with these fools. I tried all their accessablity routes with no results! Do not deal with them! NOT CUSTOMER FRIENDLY!!!
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Posted 5 years ago
No customer service option, unable to make an appt with a vendor, and can't reach anyone with groupon to discuss with anyone. This vendor is able to scam people with no recourse.
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Posted 5 years ago
SHOCKING delivery service. I waited 4 weeks for a cloths rail to be told wait another week. In the end I got a refund. NEVER AGAIN will I use Groupone
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Posted 5 years ago
Bought an anti barking dog/trainer on discount through Groupon only to discover when I went online that the Groupon price with the said discount was almost twice the online price from other merchants. I felt really horrible!
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Posted 5 years ago
Groupon sold me a voucher for a meal at The Grub Garden in Dunstable.. when we got there the restaurant has ceased trading . When I contacted Groupon the said that the Voucher has been used and the onus is on me to prove i didn’t there
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Posted 5 years ago
I purchased a duvet cover. It was damaged on receipt so returned to return address on the label immediately. Took pics of damaged goods, where it was posted to and receipt from post office as it had to be signed for. Never heard back. When I followed up with customer service they said I had sent to incorrect address and had not followed their return policy. Therefore . NO REFUND OR GOODS. I WILL NEVER PURCHASE OR RECOMMEND THAT WEBSITE EVER. A waste of £25!!!!!
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Posted 5 years ago
Bought a pair of headphones that were listed as new on their website. I used it 4 times and now the left side doesn't work. Called apple and found out that the headphones are used and the warranty is no longer valid. Now they are saying 30 days have gone by and there is nothing they can do when manufacture warranty is 1 year. So now I'm out $170. WILL NEVER BE SPENDING ANOTHER PENNY ON THIS SITE.
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Posted 5 years ago
Trying to purchase a course over Groupon only for their payment options to say "Bad Request" and their website to crash and constantly say "404 Internal error" meaning that its an error on their part with their website. Then to have their slow and automated customer service say thats its my computer and its nothing on their behalf yet i have been sending them screen shots of the error messaging which clearly states its nothing on my behalf so lovely stuff Groupon - just showing everyone how terrible your service is.
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Posted 5 years ago
I booked a trip to jump xtreme for my daughter and 5 friends for her birthday through groupon, saturday was the only day that everybody could make it and the only time available through groupon was 6pm, everybody was happy so it was booked to find out a few days before that jump xtreme was closed! There was a private party and groupon were informed not to take bookings. After ringing the other parents the time was changed resulting in one child missing out, this was obviously upsetting, groupon offered credits so I told the kids we would go again in a few weeks so the child that missed out could come too but I still took the others to avoid further disappoint and it was too late to book anything else. Now (after we went on saturday) groupon have said they will not issue a refund as I used the voucher even though they did not meet the contractual obligations and it was not stated in the email that I would have to cancel my daughters birthday treat all together. This was the first time I've booked through them and I would never use them again.
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Posted 5 years ago
No good at all,I will never buy things from groupon again
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Posted 5 years ago
I purchased a deal worth over £100 as an end of term family treat. The Groupon site was slow and when I purchased my deal it showed an error message stating my deal could not be processed. I retried and my deal went through. When I checked my details, it had taken my payment twice due to the computer error. I contacted Groupon and explained their error and they have refused to refund the money, stating the deal was non-refundable. This is computer theft, pure and simple. BEWARE this company have no scruples in taking money fraudulently.
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Posted 5 years ago
Never again. I bought a massage. Tried and tried to schedule an appointment. After a week i finally was able to the masseuse. She was booked a month out. I asked for a refund. I was told the 3 days had expired. I fought and fought with them. They finally refunded the money when i threatened litigation then kicked me off their site. I had bought ZZTOP tickets for next August. They stole $60 from me. I am disputing it at the bank. All a waste of time and energy. Predators...
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Posted 5 years ago
They say the selling price is N1, but charge N2, the problem is: N2 >>>>>>>>>>>>>>>>>>>>>> N1 A sick company.
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Posted 5 years ago
they advertised 4 tickets to a event.. i paid £280 for 4 tickets. They give me a voucher states expires 14th july.. but it actually expires 48 hours later and they didnt even have the tickets.. they only had a code that was usable for 48 hours to book the tickets theough a 3rd party company.. TOTAL SCAM
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Posted 5 years ago
If you DON’T want to get a deal and you WANT to pay full price. Then you should probably put a big L on your forehead and start using Groupon right away. I just signed up and I’m sorry I did so right away. BEWARE!!!
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Posted 5 years ago
Dont ever buy from groupon. Poor customer service. Any service you get it takes awhile to use because they are booked up. And you cant get a refund unless it's in a 24 hour period. Under certain circumstances you whatever reason you have to get a refund, you wont get a refund maybe groupon credit. I wouldn't recommend this site at all!!
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Posted 5 years ago
As a seller, Groupon is all about Groupon. They charge 33% and the support they give is very little. Pros: Advertising Cons: Backpackers mainly buy it so no repeat business Impossible to compare bills to actual money paid to you They take 33% of the sale price They promote that you get people in the door to up-sell You do not make a profit from sales on this site You cannot use your own logo You cannot have black and white photos You are paying for there advertising You do all the administration work for them so that you must workout if it is profitable. Based on my experience with 4 campaigns with them is that less than 1% come back It is all work for you and all money to them.
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Posted 5 years ago
Item never arrived and Groupon refused to refund. Avoid!
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Posted 5 years ago
What the heck, Groupon?! We went to print our tickets for tonight's Pentatonix concert only to find out they were refunded. We did not request a refund for these. We did request a refund for a different Groupon, which you have yet to process. Extremely disappointed and frustrated, plus some unhappy kids who were looking forward to the concert.
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Posted 5 years ago
My friends and I tried to buy tickets for a dinner cruise at the same time. I was the only one able to get our first choice timeslot which became unavailable immediately for my friends. Even though later spots were available GroupON refused to change my ticket time or give a refund because there was 'no cooling off period' on the ticket. They said I could transfer to friend or family member - Saturday night dinner for one anybody?
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Posted 5 years ago
Groupon is rated 2.0 based on 1,153 reviews