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Groupon Reviews

2.0 Rating 1,151 Reviews
23 %
of reviewers recommend Groupon
2.0
Based on 1,151 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 26%
Accurate And Undamaged Orders
Greater than 56%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
Under An Hour
Customer Service
1.2 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Groupon 5 star review on 29th June 2024
ABEBE TSEGAYE
Groupon 1 star review on 21st November 2023
Mike H.
Groupon 1 star review on 11th May 2023
Kim T
Groupon 1 star review on 9th May 2023
Anonymous
Groupon 1 star review on 5th July 2022
Anonymous
Groupon 1 star review on 5th July 2022
Anonymous
Groupon 1 star review on 5th July 2022
Anonymous
33
Anonymous
Anonymous  // 01/01/2019
Purchased a groupon for a smog check on 7/25. Went to get the test done today on 7/31 and the shop said the machine is broken and had no clue when it would be fixed. Could be in an hour or a week. Needing to get my car registered I certainly dont have time to play games with this place. Talked to 3 different representatives on live chat. All 3 refused to give me a refund. Tried every phone number I can find online and none work. Selected the option to have a representative call me within 30 minutes. 5 hours later received an email saying due to technical difficulties they can't call me but I can try live chat to get help. I have opened up a Paypal case and now have to wait 10 days for a refund. Also have filed complaint with the FTC. They sold me a service that could not be completed and refuse to give a refund. Unbelievable.
Helpful Report
Posted 7 years ago
Received a gift for a facial. Company didn't answer phone or return call. After 2-1/2 weeks and 3 hours of my time, I am out the money. Will never ever use Groupon again.
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Posted 7 years ago
Excellent products at very competitive prices and products arrive very promptly. Have used many times and never disappointed
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Posted 7 years ago
brought a hoover and stopped working after 1 month , full refound given
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Posted 7 years ago
They are not expensive, and good choices of activities.
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Posted 7 years ago
All items as described no issues with the goods very happy
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Posted 7 years ago
Groupon website are very easy to use and have lots of various activities to choose from.
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Posted 7 years ago
Order bed from Groupon half of the bed was missing in the box. Not good !
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Posted 7 years ago
value for money good discounts available for every day items plus holidays
Helpful Report
Posted 7 years ago
on ordering they commit to delivery and say to allow 7 working days. Contacting their customer services is diabolical, they never give a straight answer haven't a clue were the order is and when you ask for a refund they cannot even answer that. Two words sum up their training, and how to answer customers, escalating and investigating. Load of rubbish,
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Posted 7 years ago
Item arrived in good time. Quality was good and it arrived quickly.
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Posted 7 years ago
I purchased a Groupon for a facial at a local spa. Two weeks later I tried calling to make a reservation and they are out of business. I contacted Groupon to ask them to refund my credit card and they said they were not able to reverse the charge after 3 days of making the purchase. I will never use Groupon again as this is beyond shady. Selling coupons for places of business that don't even exist?
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Posted 7 years ago
Great website, informed via @mail and a lot cheaper than most shops
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Posted 7 years ago
Scam company
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Posted 7 years ago
Good product and no issues with delivery.
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Posted 7 years ago
Good deals and variety of options
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Posted 7 years ago
Quick service
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Posted 7 years ago
Bought a car race for over $200 and my groupon code is not working. No mony back, this company are all criminal.
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Posted 7 years ago
Groupon may be a good deal UNTIL you have your first problem...then good luck to you. I will never use groupon again. Now...you cannot talk to anyone on the phone as they don't offer customer service over the phone. I am going to close my account and never shop there again.
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Posted 7 years ago
The products are always of a good standard and i have never has to return any products
Helpful Report
Posted 7 years ago
Groupon is rated 2.0 based on 1,151 reviews