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Groupon Reviews

2.0 Rating 1,153 Reviews
23 %
of reviewers recommend Groupon
2.0
Based on 1,153 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 24%
Accurate And Undamaged Orders
Greater than 57%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
Under An Hour
Customer Service
1.2 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Groupon 1 star review on 5th July 2022
Anonymous
Groupon 1 star review on 5th July 2022
Anonymous
Groupon 1 star review on 5th July 2022
Anonymous
Groupon 1 star review on 5th July 2022
Anonymous
Groupon 1 star review on 22nd June 2022
Anonymous
Groupon 1 star review on 22nd June 2022
Anonymous
Groupon 1 star review on 15th March 2022
Noreen Reese
29
Anonymous
Anonymous  // 01/01/2019
Be careful! Read fine print! I was looking at tickets for a concert, tried going towards the end to see how much everything would be total (was checking out a few different seating locations) accidentally purchased. Contacted within LESS THAN A MINUTE and they said read fine print no refunds...ALSO later when I told a friend about the tickets and what happened she said those prices are a SCAM! I did filed a dispute through PayPal right after the person told me no refunds. Waiting!
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Posted 3 years ago
I used to think they were great but then I realized that you can get stuff directly from merchants for about the same or better deals and will get better customer service. If something goes wrong with Groupon they will copy and paste stock answers and over that repeat the same thing saying why they cannot help you. Cut out the middle man and go directly to merchants.
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Posted 3 years ago
Second time I purchased vouchers I couldn't redeem. It seems (by reading other reviews) this is how they do business on a regular basis. And to avoid angry customers they made it impossible to contact their support service. All contact links direct you to FAQs and Order Details! How convenient! DO NOT BUY ANYTHING ON GROUPON!!!
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Posted 3 years ago
I used groupon, and have had several problems with one transaction. 1) I spent $24 on a sam's club membership. When I could not complete the transaction after my credit account was charged I was not able to contact and talk to a person, 2) communications with company internet only and the time allowed to get point across is insufficient. 3) No cash refund just groupon credit. 4) groupon credit seems to have expired in lees than 1 month so in essences they company basically stole $24 off me.
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Posted 3 years ago
Groupon is not an Amazon. I purchased a large parasol from them, but found it too top heavy for me to manage. I eventually found a return button, but got the message, 'this item was end of stock' (or something) and NOT RETURNABLE. Told me to read the fine print. The site is easy to buy from, but difficult to navigate otherwise. My advice is STAY CLEAR OF GROUPON, but if you must, then do find and read and understand the small print.
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Posted 3 years ago
I booked four points by sheraton Niagara Falls Canada for Monday June 28th 2021. I want to cancel i today June 25t 2021. They say you can cancel within 48 hours and get a full refund. I just tried to cancel it 3 days in advance and they say I can only have groupon coupons!!! There is no Phone number to call. I will never do groupon again. I would like my refund in funds as promised. there is no live chat!! Only a circle to check!!!!
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Posted 3 years ago
Absolute disgrace of a company. They sold me a non existant voucher, offered me my money back and then refused to respond to any of my emails once it became clear the money was never coming back to me. Avoid at all costs unless you want to lose money
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Posted 3 years ago
Consumers beware. Groupon has a new scam to steal your money. My mom and I signed up for a rafting tour on the Yellowstone river on June 9. We drove seven hours to get to the address that Groupon provided. We didn’t see any signs for the rafting company, so I started walking around and asking nearby businesses if they knew where it was. Nobody knew what I was talking about. I checked the Groupon to look for a number to call, but nothing was provided. So, I googled the company (Wild West Rafting) directly and gave them a call. After I explained the situation they told me that I was not only at the wrong address, but I was in the wrong state altogether. They were over four hours away from the location that Groupon said. They were very apologetic and explained that they have been trying to get Groupon to fix this and that they would issue a refund on their end for the inconvenience. At first I thought that this was an honest mistake on Groupon’s end, but now I realize that this must be an intentional scam. After almost two weeks of me reaching out and providing screen shots of the incorrect address listed on the deal, they still refuse to give me my $130 back from the refund that Wild West Rafting has already provided. They just keep saying that the sale was final as listed in their terms. I told them that I understand the terms but don’t understand how I was supposed to use the deal when they directed me to the wrong state. Further evidence that this is an intentional scam is that Groupon has yet to fix the issue even though Wild West Rafting has brought this to their attention several times and I have been in contact with them for two weeks over the issue. I’m taking the time to share this story in hopes that Groupon will not be able to steal anybody else’s hard earned money. Please be careful. Order number: 1000-135900-252300
Groupon 1 star review on 20th June 2021 Groupon 1 star review on 20th June 2021 Groupon 1 star review on 20th June 2021
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Posted 3 years ago
I ordered Royal Bliss sheets and they were delivered. I ordered again months later and when I didn't get them, I checked my order and realized I had to check "redeem." I did and still didn't receive them so checked again. It says I had to pick them up 3 hours away from my home & that it had expired. I am careful about reading fine print & it's no longer on the site for me to ck.They offered a $3 refund.
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Posted 3 years ago
I paid for something by mistake, over a hundred dollars. Groupon keeps your money now, will not refund, tries to force you to get something else instead of giving you your money back. Poor people are trying to get a deal, and Groupon is taking their money. Sad.
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Posted 3 years ago
Trustpilot reviews Categories Blog My Reviews My Settings Help LOG OUT Dani GB For companies Your review counts! You reviewed Groupon UK Add photo Dani 13 reviews 1 star: Bad Just now Avoid, company is run by crooks Awful service. I decided to try again and placed an order recently. The order never arrived, I have spoken to customers services in regards to the issues a few times in which I am told someone from their resolution team with be in touch but I am yet to hear back. Wish I had ordered somewhere else as this is now the second time I have been messed about Groupon. The first time was a little over 2 years ago in which I ordered 2 cases of lemonade, 1 case arrived. I spoke to customer service and was told they did have enough stock to send 2 which is strange they knew this straight away but no thought to inform and get a refund issued. I was then told they had stock of a different flavour and will send a case of that. Unfortunately this was a flavour I didn't like. After having the same conversation with their customer service team for almost 3 weeks that I didn't want a different item as I wanted the flavour I ordered or a refund eventually Groupon gave in and said they would issue my refund which then took a further month to arrive. I know their products are through other companies but it their reputation on line when they deal with these companies for customers. I surprised they are still running with the amount of times they mess up as a company. I think they should be looked in and they should find a way to run their business better for the customers who end up out of pocket because of their mistakes. I will never use Groupon again after and I advise anyone who doesn't want lose money do the same
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Posted 3 years ago
The item I ordered was very disappointing. The socks to warm your feet were rubbish. Thin and useless. Not as described. Wouldn't fit my size 4.5 shoe sized feet.!!!! You can only return If you have a printer.....which I don't! Why isn't a return label with the goods? Answer is ...so you can't return stuff. Couldn't leave a review because the option did not appear. Never buy from Groupon again.
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Posted 3 years ago
Bought 4 Hawaii luaus. When I got them I printed off the page so I could have redemption codes but never opened the site/voucher. The luau is full for the dates we are going to be in Hawaii. Went to get my money back and unable. Tried to get help via a chat line. No help. She kept saying I redeemed but I have not. $400 down the drain. Called the Ka Moana people and they said I should be able to get money back. Very upsetting
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Posted 3 years ago
It’s rare, at least for me, to have an experience with a vendor that makes the word “despicable” sound like a compliment. I can’t imagine a company could be more difficult to work with and more out of touch with basic principles customer service than Groupon. On March 17, 2021 I ordered and paid $49.99 for Cuban Presidential Selection of cigars. It’s now May and my order has not been delivered; yet I have made numerous attempts to find out why. They accepted my money and than told me the order couldn’t be processed until I entered a transaction code. I followed their link and the code did not exist. If the order was incomplete, why did they charge my credit card? Groupon has ignored my emails. This is one of two bad experiences I’ve had with Groupon
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Posted 3 years ago
I am a long time account holder of GROUPON but hadn't made purchases for a while due to Covid. Even though I had a valid and open Groupon on my account and $100 credit, Groupon unilaterally CLOSED my account taking my $$$. When I went into my account, I wasn't recognized any more! After I contacted them they fixed it, but I think this is a money grab. How many people will just let it go because they don't want to deal with the administrative headache?
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Posted 3 years ago
Purchased a voucher with groupon, the buisness that I purchased the voucher with closed down months ago but groupon have refused to issue a refund- ridiculous!!!. Uneducated and unprofessional staff in customer services- avoid avoid!!!!
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Posted 3 years ago
I bought a cleaning service. They didn't have availability for over a MONTH!!!! DAMN RIPPOFF!! Then when I immediately tried to get a refund on the same day I purchased the service, I was given "Groupon Bucks". They wouldn't refund my card!!! I tried to contact them and they referred me to a refund service THAT CHARGES A FEE!!!! How does anyone with a conscience or a iota of decency work for this scam outfit???
Groupon 1 star review on 27th April 2021
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Posted 3 years ago
SPEND YOUR MONEY ELSEWHERE. Under any normal circumstances, I would have understood the clause of expiry dates and using them within a timeframe. However, when businesses are closed because of the government due to a global pandemic, for 75% of the duration of timeframe and it is ILLLEGAL to use my groupon, I have been told that this is irrelevant and they are unable to extend the date or offer anything other than a groupon credit. I work at a restaurant, in which our gift certificates hold an expiry date, but this has been rightfully extended until the individuals are permitted by the government to dine in. I am appalled at Groupons lack of acknowledgement of incredibly challenging circumstances and disregard for customers. Please, don’t support this business. Support companies who acknowledge the pandemic and its effect on society, not blatantly ignore its prevalence in our lives.
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Posted 4 years ago
I just wanted to delete my account. It would easier to raise the Titanic, they just make it so difficult. Absolutely terrible company to deal with. Please, don't buy anything from them.
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Posted 4 years ago
I purchased the service on groupon when they were running a special. When I got my credit card statement they had charged me the regular price. They refuse to make it right because more than 3 days had passed since I made the purchase. That is simply fraud.
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Posted 4 years ago
Groupon is rated 2.0 based on 1,153 reviews