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Groupon Reviews

2.0 Rating 1,151 Reviews
23 %
of reviewers recommend Groupon
2.0
Based on 1,151 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 26%
Accurate And Undamaged Orders
Greater than 56%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
Under An Hour
Customer Service
1.2 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Groupon 5 star review on 29th June 2024
ABEBE TSEGAYE
Groupon 1 star review on 21st November 2023
Mike H.
Groupon 1 star review on 11th May 2023
Kim T
Groupon 1 star review on 9th May 2023
Anonymous
Groupon 1 star review on 5th July 2022
Anonymous
Groupon 1 star review on 5th July 2022
Anonymous
Groupon 1 star review on 5th July 2022
Anonymous
33
Anonymous
Anonymous  // 01/01/2019
brilliant app, save the street trudging
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Posted 6 years ago
"Great customer service! This was my 3RD time coming for an oil change and I will be :)" Coming back and telling all our friends #HappyCustomer
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Posted 6 years ago
Best&low cost
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Posted 6 years ago
Such a waste of time and money plus too much stress!! Very quick on taking payments but items not delivered.i ordered an item,paid,waited...waited...and waited.then i was told that it will be delivered soon.following week,still not delivered.contacted them, then i was told that item was already delivered...damn.so i was offerred a refund by a rude agent on live chat. Refund will be processed in 5-7 days so i will not be ale to use my money until it comes back in my account.
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Posted 6 years ago
I purchased an online discount code to be used for a Priority Pass for access to airport lounges when travelling. I have been trying for 7 days to get the code to work (due to Groupon asking me to wait and try different methods to resolve) and consistently still receive error messages stating that 'Code is Invalid'. After attempting all the suggestions by them, Groupon have asked me to take screenshots and email these to their support team, but my Groupon is nearly due to expire (as you only have 10 days to use code before automatic expiration) and asked for someone to come back to me before the end of yesterday and still nothing from them. Also, everything feels rushed when communicating with Groupon support via Webchat as ridiculously, their agents cannot see when customers are typing (although the customer can see when the agent is typing) therefore creating comments like ‘Are you still there’ or ‘Have you disconnected’ whilst you are still typing your query and I type fast as worked in IT support for over 20 years, so I pity the customers who type slow. This issue needs to be fixed or they need to get a new ‘Webchat’ system. I cannot see myself using Groupon again if this is the type of support received.
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Posted 6 years ago
Items arrived all smashed up so refused to accept the order after waiting in a full day for delivery. Tried to get them to reorder it but instead only option was a refund which would take up to 14 days . After having to ring twice, the representative had very broken English so struggled to understand her
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Posted 6 years ago
I ordered a Hoover floor cleaner It has NEVER worked. I tried working with Hoover to see if we could get it working. They sent me new chargers to charge the battery, still not working. Then Hoover said it could be the battery, they said to send them the battery at my cost when they got the bad battery they would send another one. I said no thanks. I have been trying to return this floor cleaner to Groupon, and can't get anywhere with them. They don't care about keeping customers or doing right by them. I will be deleting my app, and will never use them again. Also will be spreading my story all over social media, and warning everyone, DO NOT order from Groupon
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Posted 6 years ago
They overcharged me and it is IMPOSSIBLE to get a hold of anyone online-worst customer service I've ever experienced. Doesn't matter how many reviews you do-nobody will EVER contact you. Please do not ever use GROUPON unless you want to be frustrated beyond belief!!!
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Posted 6 years ago
I refuse to ever again purchase or work with any company that does not offer 'real' person customer support. I guess Groupon got rid of their actual real person phone support because they were having too many complaints. That should tell us something. No matter, I refuse to talk anymore to any company that does not offer the same respect back to me of a real person to converse. To me that says they are just there to collect our money and not care about our concerns. Way not cool Groupon!
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Posted 6 years ago
Bought a set of supposedly leather hand bags, delivery took longer than expected and a Tesco 10p bag is better quality then the so called leather I received
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Posted 6 years ago
For the past 2 days, I have been trying to purchase 4 tickets for a Naples Sunset Cruise - Pure Naples. My first attempt was when Groupon advertise 50% off and after 30min with Customer Support assistance we gave up on making a purchase that evening and left it at trying again tomorrow using 25% off with Groupon bucks that worked out to $23.50. On our second attempt the next day again, we had trouble making the purchase. The customer support person also gave up and has referred our situation to another department. In the meantime, we went directly to the provider for the item and completed the purchase. We honestly won't be shopping Groupon or referring others until such time Groupon gets their act together.
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Posted 6 years ago
I ordered placed on the 9th and my goods arrived on the 11th, half of it was smashed up and hanging out of the box, the driver suggested I send it back and customer service (CS) would contact me . Today is 14th, I called every day and their CS dont speak English, I've used their email service and they are not responding , very frustrating ....as the are resellers one can only judge them on their delivery, telephone and email service....they responded to 1 of my 5 emails, 0 of the 4 telephone calls ...therefore I rate them 1/10 very very poor
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Posted 6 years ago
ordered a "rose gold necklace" - should have known the price was too good to be true. after wearing it for about 2, weeks, the "rose" wore off and i was left with some kind of splotchy silver necklace
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Posted 6 years ago
I accidentally submitted a review for a Groupon I bought without completing. I contacted Groupon on chat and thought the first chat window had closed so I started another chat where I was told "Unfortunately, we are unable to remove the reviews made by customers." I thought this was pretty inefficient and didn't make sense so deleted my account as I can't be bothered with a company that doesn't have ways of dealing with things well. However, I received a transcript of this conversation and also of the conversation I thought I had accidentally quit where the operator said "We'll not publish the empty review. Is there anything else I can do for you?" Ir's too late since I deleted the account. Consistency is needed.
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Posted 6 years ago
Groupon is one of those websites that you can't help but buy from! Most of their goods are very good quality and value, but if you shop around you can often find the same deal. Their Duvet section is amazing value though. It's a bit annoying that you have to pay £1.99 for one product at a time. Sometimes I've wanted 3 or 4 of same product but having to pay £1,99 x 5 is off-putting. A good all round website though, very easy to navigate.
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Posted 6 years ago
DO NOT ORDER FROM GROUPON!!!! They have the worst customer services I’ve ever dealt with in my lifetime. Bunch of workers that don’t know what the hell they are doing, can NEVER resolve the issue. They have you waiting on hold for ages for management which is NEVER available. They NEVER get back to you via emails. There services are appalling and the trading standards really need to look into this company and re-consider them even being allowed to sell. I purchased a bed from groupon with a missing part, I instantly called up groupon to let them know so this issue could be resolved as I had thrown my old bed away & would now have to sleep on the floor, baring in mind I am currently 5 months pregnant, which this whole issue has stressed me causing me to have further health problems, I stressed this to groupin numerous of times which they did not take into consideration at all. So anyway the first time I’ve called up I was told that it will take within 7 days for them to redeliver. Within this time because I’ve realised groupings customer services is so rubbish I kept calling up to see the progress of this. 7 days passed & was told the merchant doesn’t want to send the missing part so the supervisor took over & told me to forward pictures of the parts I’ve recieved for the bed so she can send over to the merchants. Done this was waiting another few days which made it 2 weeks since the bed was first delivered. Hadn’t received no emails/phonecalls nothing so called up again to be told again even after looking at the pictures I forwarded over the merchant still doesn’t want to send missing part. The staff over at customer service are rude, they hung up on me numerous times & gave me empty promises. I was told 3 times I will be given groupon credit for the inconvience which I’ve never received. Now I am awaiting a refund, which I’m completely frustrated about as I have no bed, pregnant & will now have to go through the trouble of purchasing another bed. This company has caused me so much grief, stress & problems & they don’t care at all, they deal with you really bad & I think something needs to be done about it seriously!
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Posted 6 years ago
Great discounts
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Posted 6 years ago
I have used Groupon for MANY years! You used to be able to call and talk to customer service to resolve an issue and all was good. Now, you cannot get in touch with a person, chat is rarely available, they give no response to the emails I sent.... It is AWFUL!!! I will not, CANNOT, order from Groupon anymore because I cannot risk the problems I had with my last order (they sent TWO items, not one (a $426 credit card charge), and it was the WRONG COLOR and there is NO ONE to resolve the issue). If they start answering the phone again, I will start ordering again.
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Posted 6 years ago
Rude call centre staff they have taken money for a bed and never delivered it to us and have not given us are money back do not use them they are heartless scammers
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Posted 6 years ago
I purchased a shutterfly photo book. Suddenly I am unable to log in. Many password resets didnt help. No customer support on "live chat". On my phone application (purchased from the same phone couple days earlier) shows no shutterfly purchase, but when I checked my account sure enough they charged me for it. Just wasted almost an hour and still got nowhere. Can log in on my phone, cant on computer.
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Posted 6 years ago
Groupon is rated 2.0 based on 1,151 reviews