Groupon Reviews

Name: Groupon
Rating: 1.96

2.0 Rating 1,153 Reviews

23 %

of reviewers recommend Groupon

Company Reviews

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Metrics

2.0

Based on 1,153 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 57%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Cowboys, the merchant cancelled a booking as Groupon have not paid them yet Groupon still selling the offer. Trying to speak to someone at Groupon impossible as hide behind emails. The customer has to do all the chasing Poor operation from start to finish and all I need is the 23 pound refunding.”

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Posted 1 year ago

“I recently bought several Groupons for meal delivery subscription services. They've each been impossible to use, and I've followed the instructions to the letter. In every instance, something has gone wrong and I haven't been able to use the voucher. So far, I've eventually able to get it resolved but it's taken a lot of time and I'm Not done sorting it out. At first I was able to communicate with a Groupon representative via e-mail, but they got rid of it. Now you have to communicate via a form which is virtually impossible. Not worth it and there are better ways of getting discounts. I won't buy Groupons again.”

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Posted 1 year ago

“just trying to talk to them one on one is not possible”

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Posted 1 year ago

“Took my money never delivered the item and now won't reply to my messages for a refund. Basically committed fraud.”

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Posted 1 year ago

“I purchased two airport lounge vouchers for $14. The text of the offer implied there were no additional fees. When I went to redeem the vouchers I was presented with an additional bill of $233 each for a total of $466. When I asked for a refund, I was blown off with a bot or boilerplate denial. This is a scam.”

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Posted 1 year ago

“Groupon sells illegal licenses, and then when they get caught you loose out on the service they sold, and they wont offer a refund. Apparently they are a scam website as of 2023.”

Groupon 1 star review on 21st November 2023

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Posted 1 year ago

“The pressure washing company was very deceitful in their ad saying for $49 you could save $125 on the job. Then when you call them for an appointment they tell you would have to pay them an additional $300 dollars for them to do the job. Groupon supported this deception and would not refund the amount paid to them. It is a scam and will reach out to BBB.”

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Posted 1 year ago

“Groupon is selling many vouchers from crooked merchants. A lot of hidden fees are not disclosed on the vouchers. The crooked merchant tried to charge me $25 extra not listed on the voucher. Groupon refused to refund my money. Groupon is a bad company. Do not buy from Groupon. They have very bad and lousy customer service.”

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Posted 1 year ago

“Extremely bad experience, I wish I can give negative stars. Will never buy Groupon again in my life. It’s nightmare. The Groupon just let the Merchant to take away my money. And the merchant literally a scammer and she didn’t fillfull the service I was paying for. Extremely disappointing about how regulate the merchant. And Groupon acts as a third party and they told me there is nothing they can’t do beside kindly contact the merchant to see can refund me the money or not. Therefore they keep supporting the merchant to keep scam customers’s money, and I have been talking to them for weeks, and it has been wasted me so much time for nothing. I wish I never bought the deal before. Extremely disappointed on how Groupon Handled my issue. So if you decide to buy the deals from Groupon, make sure you think about it two times or more, or you will be extremely regret like me. The merchant didn’t really treat you like customers, and I feel she just want to scam me money. Thats all I feel. The entire experience was like a scam and it’s terrible. It has been bother me for more than one month. The merchant is so rude and she told me it’s my fault. Yes, it’s my fault to let you scam me and I won’t that stupid again. And Groupon only told me to contact the merchant, and the merchant doesn’t care, and I’m the stupid one. I just want to let people know and I don’t want people like me. It’s very terrible.”

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Posted 1 year ago

“It is astonishing Groupon is in business. I made the mistake of buying a Groupon, and the merchant was appalling. Groupon sent me a review link that didn’t work—that can happen, but their response to the matter has been astonishing. Trying to deal with their “customer service” is like banging your head against the wall. They did absolutely nothing no matter how many times I contacted them, except waste y time with unbelievably idiotic replies. I have wasted almost two hours dealing with agents who are either illiterate or beyond incompetent, who are incapable of even identifying the problem let alone fixing it; all they seem able to do is waste as much of your time as possible; whatever money you think you’ll save you will lose dealing with the usually shoddy merchants they promote and their relentless negligence”

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Posted 1 year ago

“I make the mistake of purchasing $400 worth of Groupons for an upcoming vacation to London. There were problems with scheduling reservations. It turns out their "customer service" is bots that just send you one worthless email after another! I am contacting an attorney to get my money back!”

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Posted 1 year ago

“I've never ever written a review in my life, but I have to add on to this. Like what others said. They do not very their merchants and refused to give a refund even if it's the merchant's fault. They will keep your money no matter what. I told them I had problems with the merchant an no longer want to use the groupon and just want my money back since I paid $175 for it. They sent my complaint to "the team" and told me they would contact me. I never got my money back. Instead, they gave my personal contact information to the merchant without my consent and they contacting me regarding my groupon. I believe this is against their privacy policy. All I can say is avoid groupon at all cost. I wish there's an option for negative stars.”

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Posted 1 year ago

“Horrible experience! I bought a massage, the merchant was a show at my appointment. Then Groupon refused to refund. They forced me to reschedule with this unprofessional merchant who wasted my time. Don't buy on Groupon!”

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Posted 1 year ago

“Please note if I could give Groupon minus reviews I would I bought by mistake 2 Groupon services and before I could use them I am recovering from the death of my mother and from having two rumors I work for the nhs and the service Groupon give well if the nhs did that people would die . They just seem to be heartless I will cancelling my account with them I suggest you revie my experience and buy from Wowcher better customer service the person who rejected it was Soniya Pujari S from Groupon hope she gets the sack I have had no reply back from them terrible buyer beware”

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Posted 1 year ago

“Groupon use to be such a great experience. You could try new restaurants and experiences, try out a new salon. It was fun. I even used it in the past for my resume. It’s been a few years and a couple months ago I decided to buy a resume deal. Well. Okay. It was bad. I mean the person doing my resume didn’t even proof it. Spelling errors. Duplicate info. Just bad. I figured ‘just a bad apple.’ So I tried another resume service the site reccomend. This was worse… it was the most basic cookie cutter resume which gutted my resume and wouldn’t have gotten me a job at McDonalds. Both times I ate the money and just reviewed the services. Maybe I should have figured it out then, but I needed my hair cut. I had had great hair experiences in the past so figured I’d try Groupon again. I got back from the salon about two hours ago in tears. My hairs is choppy, cut so short in places it sticks out like a poker and is an absalote mess. I don’t even have enough hair left that I could beg another salon to fix it. I figured I’d reach out to Groupon. I’ve only ever had to once in the past and I knew they use to have the Groupon Gaurentee. However no phone number. I get into chat with someone who clearly doesn’t speak English as their first language… so no US support any longer as well… and I explain the situation. I even sent photos. They offered me $7 in Groupon bucks. The resumes… no one will ever see. However I have three interviews next week for very well paying jobs and I look like one of those toddlers who take scissors to their hair when mom is in the other room. Its that bad. I’m livid. The agent said they would get back to me later. This isn’t okay. Frankly I’ve lost all trust for Groupon and whatever they use to be is clearly dead. They no longer back up customers if something really bad happens like what happened today. It feels like they just don’t care. It’s but at your own risk and screw you if it turns out badly. I just got back into support chat and had them delete my account. Don’t use or trust Groupon”

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Posted 1 year ago

“They offer services that exploit animals :(”

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Posted 1 year ago

“Reflections Massage. SHE IS A THIEF. I purchased a Groupon and set appointment for May 5, 11:30am. I arrived knocked on door and no answer. I contacted Groupon for refund. They denied me because merchant said I was a no show. I provided proof that she lied I was there and took a picture. They refunded me. Shame on her is she that desperate for money or just lazy. DO NOT LET HER STEAL YOUR MONEY. Groupon should stand behind their customers.”

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Posted 1 year ago

“There have been three fraudulent offers posted to Groupon that were for the same type of service business. Different contact and business owners. When I tried to get a refund for the first owner, Groupon would only allow me to trade the money spent for "bucks" to use in their app, no refund. Then I traded these bucks for another skin care service provider, who didn't contact me back for three weeks finally she said to contact Groupon for a refund. Contacted Groupon to get my money refunded for both and was told they could only refund in bucks to be spent on their site. Trust in site at this point was already at zero considering they haven't vetted their offers however they refused to refund the money. So tried again, and the service provider provided me with a fake address this time for an empty warehouse and didn't respond when I called. Groupon still refused to refund the money spent on their site. Do not use Groupon, they are no longer vetting businesses and are not reliable”

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Posted 1 year ago

“As a merchant I have to say that not only is groupon the worst they also service the absolutely dredge of society. Groupon customers are the absolute worst customers of anyone. Most of them are always trying to get the item or service for free and its already very cheap. I stopped servicing groupon and their customers and I suggest all merchants, Hotels, etc also stop. This will cut down on the amount Karen's!”

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Posted 2 years ago

“Sold me unavailable dates. I called the hotel to check about 1 week after buying, and they said Groupon had double booked me, and to tell them to refund it. I contacted Groupon, who told me to ""read the fine print"", as though they hadn't lied to me right there on the booking page in BIG print? JUST BOOK DIRECT. ITS NOT CHEAPER, BECAUSE YOU WONT GET ANYTHING”

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Posted 2 years ago

Groupon is rated 2.0 based on 1,153 reviews