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Groupon Reviews

2.0 Rating 1,151 Reviews
23 %
of reviewers recommend Groupon
2.0
Based on 1,151 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 26%
Accurate And Undamaged Orders
Greater than 56%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
Under An Hour
Customer Service
1.2 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Groupon 5 star review on 29th June 2024
ABEBE TSEGAYE
Groupon 1 star review on 21st November 2023
Mike H.
Groupon 1 star review on 11th May 2023
Kim T
Groupon 1 star review on 9th May 2023
Anonymous
Groupon 1 star review on 5th July 2022
Anonymous
Groupon 1 star review on 5th July 2022
Anonymous
Groupon 1 star review on 5th July 2022
Anonymous
33
Anonymous
Anonymous  // 01/01/2019
usually a good buy but when you have trouble and need to contact them it is a real PIA! Virtually impossible by your phone and takes FOREVER chatting as I guess the agent is handling at least 4 chats at the same time. Hope you never buy a bad one!
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Posted 6 years ago
The delivery was very quick and got what I needed at a discounted rate compared to the high street.
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Posted 6 years ago
Product was exactly as described and arrived in 2 days
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Posted 6 years ago
Just read the reviews online (Trustpilot etc) and their Facebook page. These tell a better story than I ever can.
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Posted 6 years ago
Avoid Groupon like the plague. I have ordered a shoe cabinet, which arrived broken. I have contacted them for a refund, and provided a photo of the damaged contents. They said I would need to take it back to a Parcel force centre and post it back. Now, this package is extremely heavy and has a two man lift sign on it. I don't own a car so can't possibly take this anywhere, and they refuse to collect it or refund me. So I am stuck with this useless item, and I am going to have to pay the council to bulk collect it! Utterly outrageous.
Groupon 1 star review on 17th June 2018
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Posted 6 years ago
DO NOT BUY !!! I ordered Rattan Furniture £800 worth end of April ...missing parts and I have a 11 seater Table and chairs still with no bolts, instructions weeks now calling , emails still no parts ... disgusting service !!!
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Posted 6 years ago
Ordered something that was supposed to take 7 days to arrive. 3 weeks later and still nothing. When we looked at the tracking it said it had been delivered and signed for by someone completely different. Clearly it wasn’t us and we hadn’t received it. Spoke to groupon and they said it must be that they’ve given the courier the wrong tracking information. No apology though! Offered us our money back in groupon credit but we refused and they finally agreed to give us our money back into our bank. Clearly realised they had messed up! Will not order anything from groupon again.
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Posted 6 years ago
Goods didnt arrives on time then I was told they would be delivered yesterday .l waited all day and still didnt get them .My moneys been taken from my account two weeks ago.
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Posted 6 years ago
Never again. The worst thing is that there is NO telephone customer service. WHO do you call for help? I spent hours trying to get help in the chat and after a long, long conversation I got no where. I did not get the info I wanted. : ( If a big corp like Amazon has real people for customer service than Groupon should have a decent costomer service. I think for Groupon, it should be a half star. VERY, VERY POOR
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Posted 6 years ago
TRIED TO SELL USED MERCHANDISE AS NEW. SCAM.
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Posted 6 years ago
The electronic keyboard I received is plastic. And although it didn't state in the title and description at time of ordering that it was a toy it did some weeks later, in which case I wouldn't have ordered it.
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Posted 6 years ago
excellent choice at good prices found a couple of items required
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Posted 6 years ago
We spent £600 on garden furniture, we brought a sofa set that came with a table. They sent us two tables and half the sofa. We rang many of times and they didn’t do anything about it. We rang again today and the women put us on hold for 20 mins so we would get bored and hang up. There’s no option to return unless going through them, but they won’t talk to us. We’re down £600 and have furniture we can’t assemble, the other item hasn’t even turned up and it’s been 3 weeks. I’m so upset I could cry, I don’t even care about the furniture but just the thought of loosing £600. Worst company ever, do not buy from.
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Posted 6 years ago
I ordered an item months ago and was so pleased with the service I ordered yesterday and again today with no problems
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Posted 6 years ago
The item I ordered was not the item I received. I tried to write a review and it does not give me the option to write a review. When I got a hold of a representative for help they said that the item I ordered was going to be sent. It never came, i tried to write a review again and the Groupon site doesn't actually let me write a review. It does seem that Groupon isn't much into customer satisfaction.
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Posted 6 years ago
The reductions on every item make ordering worthwhile. I’ve used Groupon for various items and have never been disappointed either with the delivery or quality of the items I have ordered. If I need anything, I look on Groupon first!
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Posted 6 years ago
I ordered a rattan outdoor sofa. It arrived with 2 left arms. I have been contacting groupon via their online and telephone support service but no one is taking ownership of my problem and it is now over 10 days later and I do not know what is actually happening!! This is my first and last time of using groupon!!
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Posted 6 years ago
Not all bad, but certainly naive!!! DONT PURCHASE ANY THIRD PARTY VOUCHERS!!! Disgusted that Groupon don't review the things the sell. I just paid over £500 to go to Dublin for two nights, at an average hotel, non refundable. :(
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Posted 6 years ago
They always deliver quick and always excellent products
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Posted 6 years ago
Very good deals
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Posted 6 years ago
Groupon is rated 2.0 based on 1,151 reviews