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Groupon Reviews

2.0 Rating 1,153 Reviews
D
Happiness Grade
D

Customer Service - Average

54.55%
Industry Average
HORRIBLE ACCESS FOR CUSTOMER SERVICE CHAT-AN ERROR MESSAGE OCCURS WHEN I CLICK ON THE CHAT TAB
posted 7 months ago - Anonymous
I have bought a voucher to used in Dubai as I am living outside, but unable be there in SEP24 as it mention expire, they are refusing to refund it and did not even offer extension. Bad customer service.
posted 9 months ago - Hamdi
Grouon asked me to get a confirmation email from the provider saying the service was not provided due to their insurance issues.
posted 11 months ago - Emma Puddy
The customer service number is not a good number 877 788 7858. I should not have to pay for help when chat online. A charge of $1 you have to pay to receive help on the chat, that is not right.
posted 1 year ago - Anonymous
Groupon’s search led to a service that seemed to be priced reasonably.
posted 1 year ago - Anonymous
faulty goods provide and every excuse to not refund!! shocking service
posted 1 year ago - Lara Marie Mcbride
Customer service is non-existent.
posted 1 year ago - Davidsco
Fraud. I purchased an item and it was never delivered. Customer service doesn’t exist.
posted 1 year ago - ""
Groupon sells illegal licenses, and then when they get caught you loose out on the service they sold, and they wont offer a refund. Apparently they are a scam website as of 2023.
posted 1 year ago - Mike H.
Groupon is selling many vouchers from crooked merchants. A lot of hidden fees are not disclosed on the vouchers. The crooked merchant tried to charge me $25 extra not listed on the voucher. Groupon refused to refund my money. Groupon is a bad company. Do not buy from Groupon. They have very bad and lousy customer service.
posted 1 year ago - YU SAW