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Groupon Reviews

2.0 Rating 1,151 Reviews
23 %
of reviewers recommend Groupon
2.0
Based on 1,151 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 26%
Accurate And Undamaged Orders
Greater than 56%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
Under An Hour
Customer Service
1.2 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Groupon 5 star review on 29th June 2024
ABEBE TSEGAYE
Groupon 1 star review on 21st November 2023
Mike H.
Groupon 1 star review on 11th May 2023
Kim T
Groupon 1 star review on 9th May 2023
Anonymous
Groupon 1 star review on 5th July 2022
Anonymous
Groupon 1 star review on 5th July 2022
Anonymous
Groupon 1 star review on 5th July 2022
Anonymous
33
Anonymous
Anonymous  // 01/01/2019
Consumers beware. Groupon has a new scam to steal your money. My mom and I signed up for a rafting tour on the Yellowstone river on June 9. We drove seven hours to get to the address that Groupon provided. We didn’t see any signs for the rafting company, so I started walking around and asking nearby businesses if they knew where it was. Nobody knew what I was talking about. I checked the Groupon to look for a number to call, but nothing was provided. So, I googled the company (Wild West Rafting) directly and gave them a call. After I explained the situation they told me that I was not only at the wrong address, but I was in the wrong state altogether. They were over four hours away from the location that Groupon said. They were very apologetic and explained that they have been trying to get Groupon to fix this and that they would issue a refund on their end for the inconvenience. At first I thought that this was an honest mistake on Groupon’s end, but now I realize that this must be an intentional scam. After almost two weeks of me reaching out and providing screen shots of the incorrect address listed on the deal, they still refuse to give me my $130 back from the refund that Wild West Rafting has already provided. They just keep saying that the sale was final as listed in their terms. I told them that I understand the terms but don’t understand how I was supposed to use the deal when they directed me to the wrong state. Further evidence that this is an intentional scam is that Groupon has yet to fix the issue even though Wild West Rafting has brought this to their attention several times and I have been in contact with them for two weeks over the issue. I’m taking the time to share this story in hopes that Groupon will not be able to steal anybody else’s hard earned money. Please be careful. Order number: 1000-135900-252300
Groupon 1 star review on 20th June 2021 Groupon 1 star review on 20th June 2021 Groupon 1 star review on 20th June 2021
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Posted 3 years ago
I ordered Royal Bliss sheets and they were delivered. I ordered again months later and when I didn't get them, I checked my order and realized I had to check "redeem." I did and still didn't receive them so checked again. It says I had to pick them up 3 hours away from my home & that it had expired. I am careful about reading fine print & it's no longer on the site for me to ck.They offered a $3 refund.
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Posted 3 years ago
I paid for something by mistake, over a hundred dollars. Groupon keeps your money now, will not refund, tries to force you to get something else instead of giving you your money back. Poor people are trying to get a deal, and Groupon is taking their money. Sad.
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Posted 3 years ago
Trustpilot reviews Categories Blog My Reviews My Settings Help LOG OUT Dani GB For companies Your review counts! You reviewed Groupon UK Add photo Dani 13 reviews 1 star: Bad Just now Avoid, company is run by crooks Awful service. I decided to try again and placed an order recently. The order never arrived, I have spoken to customers services in regards to the issues a few times in which I am told someone from their resolution team with be in touch but I am yet to hear back. Wish I had ordered somewhere else as this is now the second time I have been messed about Groupon. The first time was a little over 2 years ago in which I ordered 2 cases of lemonade, 1 case arrived. I spoke to customer service and was told they did have enough stock to send 2 which is strange they knew this straight away but no thought to inform and get a refund issued. I was then told they had stock of a different flavour and will send a case of that. Unfortunately this was a flavour I didn't like. After having the same conversation with their customer service team for almost 3 weeks that I didn't want a different item as I wanted the flavour I ordered or a refund eventually Groupon gave in and said they would issue my refund which then took a further month to arrive. I know their products are through other companies but it their reputation on line when they deal with these companies for customers. I surprised they are still running with the amount of times they mess up as a company. I think they should be looked in and they should find a way to run their business better for the customers who end up out of pocket because of their mistakes. I will never use Groupon again after and I advise anyone who doesn't want lose money do the same
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Posted 3 years ago
I purchased a double bed Orthopedic Mattress 7000 count Med to Firm. It is the best Mattress I have ever bought.. Very deep.. and the price Fantastic @ £159. Was delivered when stated. I would recommend this item 100%
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Posted 3 years ago
The item I ordered was very disappointing. The socks to warm your feet were rubbish. Thin and useless. Not as described. Wouldn't fit my size 4.5 shoe sized feet.!!!! You can only return If you have a printer.....which I don't! Why isn't a return label with the goods? Answer is ...so you can't return stuff. Couldn't leave a review because the option did not appear. Never buy from Groupon again.
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Posted 3 years ago
I review good when seller is good ,but in Groupon's case I have to give poor review, plants ordered via Groupon 8/5/21 ,it is now 17/5/21 and plants where alive but dried out ,it took 9 days to deliver, and plants where alot smaller than those shown,again it's put me off shopping with Groupon, I will praise the p&p being only £1.99. but that's only good thing I can mention.
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Posted 3 years ago
Bought 4 Hawaii luaus. When I got them I printed off the page so I could have redemption codes but never opened the site/voucher. The luau is full for the dates we are going to be in Hawaii. Went to get my money back and unable. Tried to get help via a chat line. No help. She kept saying I redeemed but I have not. $400 down the drain. Called the Ka Moana people and they said I should be able to get money back. Very upsetting
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Posted 3 years ago
It’s rare, at least for me, to have an experience with a vendor that makes the word “despicable” sound like a compliment. I can’t imagine a company could be more difficult to work with and more out of touch with basic principles customer service than Groupon. On March 17, 2021 I ordered and paid $49.99 for Cuban Presidential Selection of cigars. It’s now May and my order has not been delivered; yet I have made numerous attempts to find out why. They accepted my money and than told me the order couldn’t be processed until I entered a transaction code. I followed their link and the code did not exist. If the order was incomplete, why did they charge my credit card? Groupon has ignored my emails. This is one of two bad experiences I’ve had with Groupon
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Posted 3 years ago
I am a long time account holder of GROUPON but hadn't made purchases for a while due to Covid. Even though I had a valid and open Groupon on my account and $100 credit, Groupon unilaterally CLOSED my account taking my $$$. When I went into my account, I wasn't recognized any more! After I contacted them they fixed it, but I think this is a money grab. How many people will just let it go because they don't want to deal with the administrative headache?
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Posted 3 years ago
Purchased a voucher from Groupon and have had no acknowledgment. I have tried to access my account and, for some reason, it has stopped bringing up my icon to enable me to scroll down to which service I need. Have tried every avenue possible to contact them which is impossible. I can get access to companies which will access on my behalf for a charge. I am expected to give my card details to a company I don't know; no thank you. I will never buy another thing from this company with the worst company service I have ever dealt with.
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Posted 3 years ago
Purchased a voucher with groupon, the buisness that I purchased the voucher with closed down months ago but groupon have refused to issue a refund- ridiculous!!!. Uneducated and unprofessional staff in customer services- avoid avoid!!!!
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Posted 3 years ago
I bought a cleaning service. They didn't have availability for over a MONTH!!!! DAMN RIPPOFF!! Then when I immediately tried to get a refund on the same day I purchased the service, I was given "Groupon Bucks". They wouldn't refund my card!!! I tried to contact them and they referred me to a refund service THAT CHARGES A FEE!!!! How does anyone with a conscience or a iota of decency work for this scam outfit???
Groupon 1 star review on 27th April 2021
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Posted 3 years ago
Just purchased Sams club membership and could not get the redemption code to go through Chatted with a representative and still wouldn’t work so I requested my money back and I’m waiting for 10 days to get my money back and I will never buy another thing on Groupon
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Posted 3 years ago
SPEND YOUR MONEY ELSEWHERE. Under any normal circumstances, I would have understood the clause of expiry dates and using them within a timeframe. However, when businesses are closed because of the government due to a global pandemic, for 75% of the duration of timeframe and it is ILLLEGAL to use my groupon, I have been told that this is irrelevant and they are unable to extend the date or offer anything other than a groupon credit. I work at a restaurant, in which our gift certificates hold an expiry date, but this has been rightfully extended until the individuals are permitted by the government to dine in. I am appalled at Groupons lack of acknowledgement of incredibly challenging circumstances and disregard for customers. Please, don’t support this business. Support companies who acknowledge the pandemic and its effect on society, not blatantly ignore its prevalence in our lives.
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Posted 3 years ago
I just wanted to delete my account. It would easier to raise the Titanic, they just make it so difficult. Absolutely terrible company to deal with. Please, don't buy anything from them.
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Posted 3 years ago
I purchased the service on groupon when they were running a special. When I got my credit card statement they had charged me the regular price. They refuse to make it right because more than 3 days had passed since I made the purchase. That is simply fraud.
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Posted 3 years ago
Shocking ! Sent a used dangerous , damaged electrical item. In dispute for 2 weeks now as their customer service are on furlough and not working. Taken a 3rd party to help and now legal action as they are not helping with refund 😡😡😡😡
Groupon 1 star review on 4th April 2021 Groupon 1 star review on 4th April 2021
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Posted 3 years ago
I ordered plant over 3 weeks ago now and they are still in transit. First live chat said wait until 28th March. So i contacted them again today and now they are saying wait another 5 days. This plant will not survive in transit conditions. I am thoroughly dissatisfied and I won’t be ordering anything again. I feel they have stolen my money
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Posted 3 years ago
Appalling customer service. Ordered 50 living plants which still have not arrived 10 days after despatch. Groupon have refused a refund and I insist that I wait a further 5 days. These plants will only be fit for the bin should they ever arrive. Groupon customer service do not/or refuse to understand that living plants cannot survive in such conditions. Just another company happy to take your money but do nothing when something goes wrong.
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Posted 3 years ago
Groupon is rated 2.0 based on 1,151 reviews