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Groupon Reviews

2.0 Rating 1,153 Reviews
23 %
of reviewers recommend Groupon
2.0
Based on 1,153 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 24%
Accurate And Undamaged Orders
Greater than 57%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
Under An Hour
Customer Service
1.2 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Groupon 5 star review on 29th June 2024
ABEBE TSEGAYE
Groupon 1 star review on 21st November 2023
Mike H.
Groupon 1 star review on 11th May 2023
Kim T
Groupon 1 star review on 9th May 2023
Anonymous
Groupon 1 star review on 5th July 2022
Anonymous
Groupon 1 star review on 5th July 2022
Anonymous
Groupon 1 star review on 5th July 2022
Anonymous
33
Anonymous
Anonymous  // 01/01/2019
Extremely poor customer service. Incorrect order received. I have made contact by phone, email, twitter - continually told 'we will get back to you in 7 days'. It's been 3 weeks already! Very quick to take £500 from me, not so obliging to help me out with their poor service. Last time I will be purchasing from them. If you are considering spending a large amount of money - I wouldn't!
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Posted 5 years ago
Absolute joke, they sold me groupons to stores that were closing that week. F’ing A’holes.
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Posted 5 years ago
Terrible Customer Service. Chat line with Maria Camila R and she basically lied to me concerning the refund policy. If Voucher expires, normally 1 year the value is only what you pay for it. If merchant refuses to honor (out of business,etc) they will refund initial amount. She said no if voucher expires you cannot receive a refund but I am looking at my Voucher as she is chatting and it was not what she was typing. These guys give legitimate online sellers a bad reputation. Stay away...stay far away.
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Posted 5 years ago
Mover Masters applied my entire Groupon to the "travel time" cost. Then while moving me in Mitch and his two young boys damaged my front door with the freezer and my new driveway by driving off the side. After finishing the job as they were leaving, Mitch hit the corner of my roof with the back of his truck, then damaged the sidewalk by backing into it. I witnessed the whole thing and then watched in amazement as he simply drove away!! Even tho his office assured me he would be right back to access the damage, he never returned, making this a criminal hit and run. Move Masters has yet to repair my property!
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Posted 5 years ago
AVOID AT ALL COST! Customer service is appalling they fail to send a complete order and the nerve when you contact them they offer you a partial refund in groupon credit, or you can pay full price again and hope for the best in the meantime return the incomplete order and wait 14 days to get your money back for the first order!
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Posted 5 years ago
The customer service is deplorable! I have been trying to get in touch with someone for the last hour and the website just loops around and doesn't offer a way to communicate with anyone at Groupon. Then I called the marketing number and he was rude and kept on saying that he couldn't help me at all. The situation is I purchased a Groupon and the business told me that they dont service my area and they have been trying to get this changed with Groupon and they continue to not update this information. Wow such terrible customer service all around. You just lost a valuable customer!
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Posted 6 years ago
Not time sensitive when it comes to shipping items for their customers. And very impossible to speak to customer representative
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Posted 6 years ago
I was given a groupon code over the phone that has not worked. I have been online chatting all day and have spk to 9 people including 5 "supervisors" without a resolution! Each time I am disconnected when they say I have been idle for 2 min (which I havent) and then I get kicked off! Not to mention the fact that we have to use chat to communicate our issues when we are already frustrated is RIDICULOUS!! Groupon customer service used to be great. Now its horrible!
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Posted 6 years ago
Accidentally booked an overnight stay by pressing wrong button , tried everything to get cancellation with merchant and groupon . Merchant has tried to resolve but groupon not having it , putting up more obstacles every time I think I may have a resolution .
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Posted 6 years ago
The idea of a lot of people pitching in to get a discount is good, but Groupon is so shady it's not worth it. They have no moral compass and will hide hidden fees into their fine print. Then not allow refunds after you find the hidden fees. Products will be broke and they won't return it. The local deals are merchants that don't want to use them and make you feel awkward. It's just a bunch of junk just to try save a couple bucks. My overall feeling is the company itself is ran by scammers.
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Posted 6 years ago
As of recent, Groupon has more savings if you pay a monthly membership fee. My experience now is if you are not a member they discount you as a purchaser. I placed an order as I have many times in the past with no issues, only this time, my voucher never came. I kept getting a be patient coffee spill issue to be resolved. After time, I did a live chat. I was told issue going to be corrected with discount. Neither ever happened. Again another live chat with gentlemen who never read my actual messages with being too busy trying sell me membership. Asking questions already answered several times. Same promises that yet again never fulfilled. It's a shame service is now so poor for a none member who has brought them so many clients.
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Posted 6 years ago
Misleading sales, do not sponsor this business.
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Posted 6 years ago
I was not aware that this site had a bad reputation on customer service. I guess is ok to purchase discount services, but is not a good idea to buy goods from here. I purchased a Big Boss 16qt Oil-less Air Fryer and it was defective out the box, I thought i could just call and get a replacement, but was never able to get anyone on the phone and not even the live chat. I decided to just return the item and now I'll have to wait god knows how log to get my money back. Don't buy goods, they don't care about you as a customer!!
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Posted 6 years ago
You dont deliver to all of mainland Britain, shame on you.
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Posted 6 years ago
Paid for the restaurant, only to arrive and the restaurant was closed - absolutely disgraceful as it was a birthday treat
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Posted 6 years ago
Very disappointing experience which ruined my morning. I advanced paid £20.95 each for 2 pedicures (£42) through Groupon, but when I arrived found my appointment slots had been cancelled out. She said she did not make any money on the Groupon appointments and had given our slots to regular customers who pay her more. She refused to find another appointment slot for me and said it was Groupon's fault and basically pushed us out the door. The rudest salon experience I have ever had by a long shot. It seems she uses Groupon to fill in empty slots and feels justified to cancel and not make restitution because she says 'most the profit goes to Groupon, and I give appointments to my regulars first" -- clearly she resented how little she gets paid. As the owner of the business, it did not make sense to me why she sabotaged our goodwill by refusing to honour our pre-paid appointments, blaming Groupon. Exercise caution using this salon, because if she cancels on you, you as customer have to do all the administration (taking nearly two hours with Groupon so far and as yet unresolved), then having to contact credit card company to get the charges removed. An utter disaster for us -- ruined our morning. I'm remain out £41.90 because of her dispute with Groupon -- we did nothing wrong but it is us that has to fight to get our money back.
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Posted 6 years ago
Bought few things from them, only when i had to return one item because it was a wrong size, i am still waiting for item to be collected even after a month now. I was told someone will contact me and will give me collection date but there is no call or email. I would never buy anything again from them, their customer service has got to be worse in the country.
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Posted 6 years ago
I purchased a groupon and it was not honored. I contacted groupon and they would not respond in any way. Total scam.
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Posted 6 years ago
Don't use it, unless you like to gamble your time and money. You can get lucky and get a good deal or lose your time and money. After months of planning without any communication they refunded the groupon for our anniversary dinner plans. If you redeem a voucher say goodbye to your money, even if the vender did not deliver the product.
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Posted 6 years ago
I have used Groupon for many years for personal deals & gifts, both in the UK and in Spain but my last experience has left me very reluctant to use again. Purchased a deal for my mum for Christmas of three beauty treatments in a salon in Worsley, Lancashire. When she tried to book, they would only allow express treatments (not stated on the advert) and were extremely inflexible, even when my mum offered to only redeem for the two that she wanted. They also asked for the voucher upfront so they could claim the payment. When I approached Groupon, they simply offered a refund in credits to spend on another offer. Poor customer service, no interest in retaining busines and no offer of compensation or apology. Will not be using again after this and would urge others to use Wowcher, LivingSocial or another competitor.
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Posted 6 years ago
Groupon is rated 2.0 based on 1,153 reviews