Groupon Reviews

Name: Groupon
Rating: 1.96

2.0 Rating 1,151 Reviews

23 %

of reviewers recommend Groupon

Company Reviews

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Metrics

2.0

Based on 1,151 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 25%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We recently ordered 2 items from Groupon, for Christmas, and had information on delivery dates within a few days of ordering, and the items came one within 4 days, the other was 5 days. All very acceptable as it was the weekend that we ordered them, so very good. Have checked the items, and happy and pleased with the great service.”

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Posted 6 years ago

“Communication : Not able to contact no one by a phone number given 877-788-7858 told to go on Groupon and chat. I ordered 3 bamboo cutting boards ordered 1 and when I was told I couldnt order the other 2. To bad i was told nothing they could do after 3 days. ( Spoke to manager and now they said they will give me a credit) I also ordered 2 x a Cargo mat. It was sent TAN not Black first time they gave me credit less the 10 credit I was told to reorder and they charged me full price. I was told they could not issue me another credit.”

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Posted 6 years ago

“Quality and price so fair !.”

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Posted 6 years ago

“made a reservation for 1 night, groupon charged me for 2 reservations, when i contacted customer suport live chat where I spoke with Vinod K., who not only told me that he really didnt have to fix the problem but also argued with me even tho I have proof this was a error on groupon's behalf, I will never in life use groupon for anything else & by the way, why the hell do you have a live chat if no one can actually help & all they do is put you on hold & transfer you from person to person who cant really help. Real life crooks who take pleasure in stealing peoples money.”

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Posted 6 years ago

“Each order through Groupon has been very easy. I'm going to start using Groupon more often!”

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Posted 6 years ago

“great prices!”

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Posted 6 years ago

“Click and delivered.❤”

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Posted 6 years ago

“They are very quick at getting orders out and everything they sell is in quality condition and great value and quality many thanks”

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Posted 6 years ago

“Great products and quick delivery.”

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Posted 6 years ago

“great prices, fast delivery!”

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Posted 6 years ago

“I purchased a Groupon for BJ's a few months ago. I went to redeem it at BJ's, and they said they applied it to my membership. They did not my membership expired this month. I emailed Groupon customer service they said they showed it redeemed. The problem is Groupon dose not have a live customer service phone number, and you can't communicate with them using a phone like most other companies. They claim they have a live chat but it's nowhere to be found on their web site. This is the WORST customer support ever.”

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Posted 6 years ago

“Easy app to navigate”

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Posted 6 years ago

“All the products and the services that I have purchased from Groupon have always been on a very high standard.”

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Posted 6 years ago

“I inadvertently ordered the wrong item, this problem was quickly rectified after contacting customer services. Would definitely recommend.”

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Posted 6 years ago

“Bought a three pack of leggings from there that never turned up, contacted their customer service team who told me to wait as the items had been shipped, so I waited, then contacted again to get the same message and again and again. Asked for a refund, they refused. Asked to speak to a supervisor, apparently the supervisors do not own phones. Ridiculous, So now i've lost out on money which I wont get back despite it being consumer law. Rung their office number and the office is always closed. AVOID this company its absolutely disgusting the way they treat customers. I should have realised sooner as i's ordered two other items from there, one was a white duvet set which was so so thin and when it arrived it smelt bad and had dark marks on it, the other a pair of earrings one of which is faulty and the back doesnt close. So the warning signs were there. My advice: Avoid groupon and stay safe while shopping online.”

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Posted 6 years ago

“Good price, quick delivery and unique products”

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Posted 6 years ago

“I spent money on arborvitae trees that never arrived. I contacted customer service several times and all they ever do is tell you to call them back or email in a few days because they have ZERO information. I waited and waited only to hear they items are in transit and they have no information. The rep said maybe they sold out. They don’t know anything. An extremely frustrating experience and tied up my money. Really disgusted with the customer service and lack of information. Also it was my burden to keep checking back. What a joke. Never received items”

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Posted 6 years ago

“would give zero starts if I could. Great price but rubbish service all round. Incredibly frustrating and I still haven't recieved my item. Will never use groupon again”

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Posted 6 years ago

“vintage hairdressers the worsted hair cut i have ever had it is all uneven will have to let it grow before i can go somewhere else to have it done properly they want crossing of your list it gives your company a bad name”

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Posted 6 years ago

“I've bought some very good deals for dining out that were extremely good value. I've also bought goods on there that were amazing prices and quickly delivered.”

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Posted 6 years ago

Groupon is rated 2.0 based on 1,151 reviews