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Groupon Reviews

2.0 Rating 1,151 Reviews
23 %
of reviewers recommend Groupon
2.0
Based on 1,151 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 26%
Accurate And Undamaged Orders
Greater than 56%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
Under An Hour
Customer Service
1.2 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Groupon 5 star review on 29th June 2024
ABEBE TSEGAYE
Groupon 1 star review on 21st November 2023
Mike H.
Groupon 1 star review on 11th May 2023
Kim T
Groupon 1 star review on 9th May 2023
Anonymous
Groupon 1 star review on 5th July 2022
Anonymous
Groupon 1 star review on 5th July 2022
Anonymous
Groupon 1 star review on 5th July 2022
Anonymous
33
Anonymous
Anonymous  // 01/01/2019
I buy from groupon on a regular basis and have no problems very happy with the service
Helpful Report
Posted 6 years ago
ordered perfume and aftershave for Christmas presents and was very pleased with purchases
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Posted 6 years ago
Makes getting deals easy and shopping affordable. I love it!
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Posted 6 years ago
Very quick at dispatching our item and recorded delivery
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Posted 6 years ago
Got what I needed for a discount price
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Posted 6 years ago
Easy transaction and payment.
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Posted 6 years ago
I am a huge fan of Groupon - have been using it for years now. Have bought fantastic things at super prices and delivery is always very good too. Lots of duvet sets, a lovely sofa bed, pretty jewellery, candles and clothes!
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Posted 6 years ago
Huge choice of purchase options, including great online courses at excellent prices. Lots of deal days that reduce costs further making for some fantastic deals. Never had any issues purchasing through Groupon.
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Posted 6 years ago
Gave us the wrong room on our 3 year anniversary, had to drive 6hrs to get to the hotel too- then spent half the night dealing with customer service only to be told no one could help for 24 hours
Helpful Report
Posted 6 years ago
tried to order mattress but queried my address and tel no as not being correct so tried live chat did not understand my issue so quit out of website. Will not order again
Helpful Report
Posted 6 years ago
I got an IMAC from groupon that I barely ever used for over a year as it is never worked properly. I contacted the seller last year to fix it . I had to pay for it to be sent to be repaired. the seller sent it to the address of a retailer and I had to chase for weeks to get the item and when I got it it wasn't working. I had to send it again. the seller claimed that the screen was smashed and this is due to inadequate packaging. the item was packaged in the same way when it was sent before and I believe if it was smashed is due to mishandling by the collection company or the seller's staff. Now, it has been more than a year that I purchased this item that I barely used and ended up with a smashed screen. I come to realize that merchant is a scam company Whenever I contact groupon they send generic emails.
Helpful Report
Posted 6 years ago
They added an extra charge on my order. I tried contacting them and wound up with an online chat ( got me nowhere ) I asked for a phone number to speak with someone and they would not give me one. After 2 months I went to my bank and foled a fraud charge. No customer respect at all
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Posted 6 years ago
Great cinema deal !
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Posted 6 years ago
First time i've used Groupon and it was so easy & quick to use, with great bargains. I shall definately use them again! Their online chat service was great too answering a query & sending a copy of our conversation by email. A happy customer
Helpful Report
Posted 6 years ago
Prompt delivery on item
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Posted 6 years ago
Shocking service! Item arrived broken and damaged and now 1 week later I am being asked to go out of my way to return them because they won't send a courier. The Manager will not speak to me and said I will get an email, I just want to send the item back and get a refund.
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Posted 6 years ago
You always get a good product. I have never had to return any product to them
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Posted 6 years ago
can not use groupon and they refuse to refund and I been with groupon since it started.
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Posted 6 years ago
They advertised a "great deal" for concert tickets and after I purchased them. about a week later, I saw them on sale from the venue cheaper than what I paid. It is misleading to say the least that they say they are offering this "great deal" and it is not. I contacted customer service who repeatedly told me that there were no refunds. I think a multi-million dollar company could issue a rebate of the difference in order to satisfy a customer. Apparently, Groupon does not feel this way. Very disappointing.
Helpful Report
Posted 6 years ago
Bought a 6-day holiday through Groupon, had a pretty awful booking experience. Substantial hidden charges, attempted substitution of the hotel to a poorly rated and far out of town location, plus many other things such as travel connections that made it impossible to even reach our hotel on the first day. Overall it was a pretty BAD experience.
Helpful Report
Posted 6 years ago
Groupon is rated 2.0 based on 1,151 reviews