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Gucci Reviews

1.6 Rating 99 Reviews
13 %
of reviewers recommend Gucci
1.6
Based on 99 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 33%
Accurate And Undamaged Orders
Greater than 76%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Returns & Refunds
Refunds Process
Difficult
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I purchased a bag from the Gucci store in king of Prussia mall, they shipped my package but it’s lost in transit. Almost a month now no refund nothing but waiting . Gucci claim they are waiting for FedEx to take liability For the lost package until then I can’t get my refund. What sense does this make, Gucci luxury brand you are the one that have contract with FedEx not me as the buyer. How do I get my refund? Please help!
Asked by Liyu Lu (4 years ago)