Gucci Reviews

Name: Gucci
Rating: 1.54

1.5 Rating 100 Reviews

13 %

of reviewers recommend Gucci

Company Reviews

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Metrics

1.5

Based on 100 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I found this brand makes you comfortable in all outfits 😊😊”

Helpful Report

Posted 7 months ago

“I agree that Gucci customer service is not what you would expect from a luxury company. Having said that, I recently bought a pair of brown suede horsebit loafers from Bergdorf Goodman, and am delighted.Buttery soft and fit like a dream. Bought my true size. At $990 I plan to wear them everyday, from bedroom slippers to dressy affairs.”

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Posted 11 months ago

“Giuseppe is the best associate to have at Gucci- Milano Flagshilp, Via Monte Napoleone, 7A. Best shopping experience. He is very helpful. Must visit this world’s 2nd largest Gucci store in Europe/World.”

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Posted 1 year ago

“I took my bag to be fixed at the Gucci location in Charlotte NC from the time I stepped in the store the staff was amazing the Saleswomen that helped me was so nice and explained the process we talked, laughed. I received an e-mail from Kennedy she explained everything to me and was wonderful they are truly on TOP of the game. Thanks a lot GUCCI for hiring such AMAZING STAFF!!!!!!”

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Posted 1 year ago

“Excellent I'm satisfied”

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Posted 3 years ago

“personally, my experience with Gucci was excellent but however I do have some guide lines for people, try not but from a non secure website it may be slightly cheeper but at the end of the day its not worth it. at the end of the day it's up to you, you make have dis colour, faulty zippers dis-dressed fabric and all the above. overall Gucci was very helpful to me when I was looking online to what id buy in the store and I got a personal consultant to help me as I was looking we were texting through the website and he gave me hands on information about the product I was buying. I would recommend the store to the people who are going to buy in the future!”

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Posted 4 years ago

“I had gone to gucci to get a belt and the poeple treated me so nice , they offered water and drinks and she was so nice even if the store was full of people . Even the gard was nice he smiled and i came in and when i went out .”

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Posted 5 years ago

“Just bought a handbag from Gucci, delivery service is great, customer service very good. Beautiful quality product as expected.”

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Posted 5 years ago

“I live in Sydney and I had to take back a pair of Gucci shoes I bought in Honolulu, which I was advised to do because Gucci has an international warranty programme. I would like to commend the services of Raphael at the Castlereagh Street store. He was thoroughly competent, thoughtful and extremely polite in dealing with the matter, and I can only say Thank You to Gucci for your wonderful staff, and the incredible service you offer. Cynthia Pearce.”

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Posted 5 years ago

“Have brought presents for family and I must say one of the best places to buy somthing that makes anyone smile of how beautiful it is you feel very special wearing it and Gucci has always delivered on time customer service is excellent as always ring them to make sure my order is all okay one ordered”

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Posted 6 years ago

“GREAT CLOTHES and a lovely Website !”

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Posted 6 years ago

“Great range of t-shirts and jeans. Loved it.”

Helpful Report

Posted 7 years ago

Gucci is rated 1.5 based on 100 reviews