Gumtree Reviews

Name: Gumtree
Rating: 1.52

1.5 Rating 189 Reviews

13 %

of reviewers recommend Gumtree

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1.5

Based on 189 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

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Gumtree 1 star review on 2nd October 2024

Diane Laird

Gumtree 1 star review on 30th March 2024

Blank

Gumtree 1 star review on 28th March 2023

Anonymous

Gumtree 1 star review on 13th March 2023

Amanda

Anonymous

Anonymous // 01/01/2019

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“administrators of this web are scammers and fraudulent, they will take the money and fool the public that the is futured while they have the way over the server to under any ads. in my case, they under my ad for puppies to facilitate unlawful possession of goods to someone else, more often from the police. with puppies it is essential to be rehomes, and not fare for the owner or the pet, till you get to the point that you hand over your belongs for free. I asked for total review how many times my ad appeared in search, guess? non, when I faced them and requesting GDPR customer's data they moved my account saying they are sorry to see me leave, and till now they did not provided any response, acting dump, terms and condition, specific civil court and max 100 compensation, imagine how much I suffered and lost. how disgusting is that”

Helpful Report

Posted 1 year ago

“I am having issues with the ads I've posted. At first I could not view them, then after reporting to the online customer service all my ads were removed without any explanation or communication. I reported again via email but still no communication received from customer service and I am not able to post any new ads”

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Posted 2 years ago

“Terrible so many time wasters making appointments and not turning up”

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Posted 2 years ago

“Gumtree app has really helped me by purchasing well my favourite feature is the profile verification because it unable scammers to scam us”

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Posted 2 years ago

“Yesterday I got some legal advice from a family member that specialises is criminal law, as I previously stated you took payment for 3 advert that you are refusing to refund because of what you say is I breached T&C’s but funnily enough can not tell me what exactly I’ve breached, fortunately for me I screenshot the 3rd advert before submitting it to you with payment which I was able to show her and she said NO T&C’s have been broken and also when I spoke to a member of your staff her words were “I can’t see anything wrong with them, I will have to escalate this higher” So I think we can agree that your T&C’s clearly state you can keep the money paid for the add IF T&C’s have been breached, IF T&C’s have NOT been breached then it is you that is illegally obtaining funds making you a fraudster and considering you tell EVERYONE they have breached T&C’s with ABSOLUTELY NO EXPLANATION AS TO HOW shows that it’s you breaking the law by breaking the legal agreement that is between the consumer and yourselves. A decent company would take the time to look at an advert and discuss it with the consumer then put it back up visible to the public once it’s established NO T&C’s we’re breached, not just tell people to basically F off. You are a disgrace. Like I previously said I’ve spent about £2700 getting a qualification that is VTCT and insurance so I am able to as a single mum stay off benefits and rent a private house but you scammers think it is ok to take away my livelihood just because you can”

Helpful Report

Posted 2 years ago

“So I posted my dog here, everything filled out correctly. Paid 10 dollars to have it out for 30 days. Saw it was under review.. next day see that I have an email saying that my post will not be posted.. well okay so where is my money? I emailed them, they avoided the question and then sent me what to do to my other post to get more viewers????????? I know it's not much my where is my 10 dollars”

Helpful Report

Posted 2 years ago

“Hopeless…full of scammers. “ you still got dis ?” within two milliseconds of the ad going up . And ,”my mate is a courier ,and ting is I owe him £100 , so I’m gonna PayPal you over the money for the item ,plus a hundred quid for him . Then they do a chargeback and disappear with your item and your £100 .”

Helpful Report

Posted 2 years ago

“Lots of issues with this platform recently, which is a shame, because it used to be a handy site to sell/buy things locally. 1. The mobile app does not allow me to create new ads, but does allow me to reply to ads I've loaded via the website, it always comes up with "unexpected error occurred" and no information on how to fix it. 2. So many people click the auto reply "hi is this still available" then never follow up. 3. A lot of people ask questions that are answered in the ad. 4. Too many rediculous offers 5. Some people even agree to buy and don't show to pay and collect 6 if you allow your number to be viewable, your guaranteed to have scammers message you via what's app and ask for the item to be delivered, clearly not genuine buyers. Your number used to be hidden, but you could get calls/txts via the platform, 7. It seems to be flooded with traders now too, if you search for an item, you often get ads saying an item is for sale in your area, however this is often a trader offering delivery from much further away than advertised”

Helpful Report

Posted 2 years ago

“Same experience as the other unhappy sellers. Placed an Ad, Even paid for it to be featured. Money came out my bank. Checked my ad few days later and it was removed. No notification it was removed. Contacted them by email. They responded but did not give any reason. Replied asking for my ‘featured’ money back but still no reply from them. It was only £4 so im not too stressed but that is not the point. As bad as ebay is, it is not as bad as gumtree. 1st and last time seller so just beware.”

Helpful Report

Posted 2 years ago

“Paid to advertise for 2 weeks featured they removed my ad few days later so I asked them to refund my money they refused. I understand the £2.99 fee but the £20 for 2 weeks featured to not refund that is disgusting. I will be taking this further clearly you’ve been ripping loads of people off your company should be prosecuted”

Helpful Report

Posted 2 years ago

“Gumtree has on line - 'change your password.' goody I say.....Easy just punch in your email address to verify its you. Says to check spam just in case. So after no results there. It says that if you don't get an email to contact them! That's a lot harder than that. Heaps information not related to the 'change of password.' time wasters...I'm changing all my passwords as my phone has been compromised. So please Gumtree. Don't bother offering a change of password 'service' to not be able to access or use it. Or a possibility it cannot be accessed. Bad Company policy. Still can't change my password. It's a security solution for me. Is it a security value to Gumtree? if someone is using my account?possibility? Seems not a problem with Gumtree. I've repeatedly put in my usual password. It wont accept it. So all I want is a new password for my Gumtree account. Don't waste people's time by putting up an email address to change the password if it doesn't work. Dont make it hard for people to change their passwords. People are trying to protect their security issues. It should be easy to use.”

Helpful Report

Posted 2 years ago

“I am a registered dog breeder. This is the SECOND time in two weeks that GUMTREE has DELETED MY AD! The first time, they deleted it, they advised me that they could not re-post it, that i would have to waste MY TIME FOR THEIR ERROR TO REPOST IT. I asked to have a file note against my file for this NOT to happen again and for them to ensure that this does NOT happen. I paid $18 or $19 to upgrade my ad as the puppies can leave next sunday and just after Gumtree emailed me my receipt to upgrade, they emailed again saying my ad was deleted! UNIMPRESSED!”

Helpful Report

Posted 2 years ago

“Gumtree is absolutely rubbish. Complicated, nothing ever works, keep asking same question over and over again. I just want to sell something for Christ's sake!!!!”

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Posted 2 years ago

“Put my 5 guitars up on gumtree. A bloke named Gaz very quickly responded. He eventually offered to buy 3, despite casting shade on one of them in order to try to put a bit of doubt in mind. I was very clear that it was buyer collect. However Gaz kept on about meeting at service stations miles from my home to do the deal. I was aware this man was a trader and his rationale to get me out of my home was to allow him to review the agreed price and offer less in the hope id capitulate and hed get even more of a bargain than he already had. As a consequence the deal fell through. However, rather than being an adult about it, man child Gaz then reported me and all 5 guitar adverts were immediately removed. Obviously because if he can't get the guitars then no one else is going to get them? Nothing from gumtree about it just a cancellation. I have tried to communicate with gumtree, but they're customer service is appalling. No agents available. My advice is dont use gumtree, its obviously full of these shady Gaz type people who behave unethically (at the very least) while gumtree itself is woefully understaffed and illequpped to actually manage the business in any cohesive way.”

Helpful Report

Posted 2 years ago

“Just been scammed by a buyer. First time trying to sell something. Never again. Sellers beware. Customer service useless.”

Helpful Report

Posted 2 years ago

“Rabbish platform Rabbish platform. Constant mistakes Things are happening over a year now no 1 can sort it out Costumer services even worse completely dont know what they doing or how to resolve a problem Just give me a different reason with different adviser this is radicelous Not recommended this platform time wasters and money wasters. They're fast to take ur money but very slow to resolve the problems”

Gumtree 1 star review on 25th December 2021

Helpful Report

Posted 2 years ago

“Rude staff. Hadn't used the site in years, posted an ad selling tickets & paid for 2 weeks front row space. Within a few hours the advert was removed, when contacting their online support, they failed to explain why but instead, supplied a 'Policy Rules' link, when I questioned this & asked for a refund, Gumtree rep then terminated the chat without any explanation. Customer care, pathetic but happy to take your money. AVOID”

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Posted 3 years ago

“GUMTREE USER !!Hello All i just posted a job needed on painting decorating criteria and I paid 109.99. £ for 7 days of feature advert And i see nobody called or texted and i pay another 10.99£ for bump up advert and still nothing in all London I asked myself why ?? And I tried to find myself on the gumtree website and i can't find myself nowhere I tried even from different gumtree user and still nothing find I tried searching in location and at the criteria Painter decorator and not finding nothing unfortunately im not happy for paying this money for seeing my advert is not displayed on the website And in my profile says is active but is very good hidden please be aware if you pay on this website I tried to contact this customer service number but is not working at all you cam try also 0208 605 3325 And the chatting is not working at all are very bad website i use them for 9 years but now I realised are ripping off our money”

Helpful Report

Posted 3 years ago

“Same as ebay. Many sellers and or buyers one cannot see their details but they can see yours. I think the majority of them are not even in the uk they might just be gumtree or ebay members of staff playing silly games. I am done with them.”

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Posted 3 years ago

“This site is only a scam don't pay for adds take your money you'll never see your add”

Helpful Report

Posted 3 years ago

Gumtree is rated 1.5 based on 189 reviews