Gumtree Reviews

Name: Gumtree
Rating: 1.52

1.5 Rating 191 Reviews

13 %

of reviewers recommend Gumtree

Company Reviews

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1.5

Based on 191 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

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Gumtree 1 star review on 2nd October 2024

Diane Laird

Gumtree 1 star review on 30th March 2024

Blank

Gumtree 1 star review on 28th March 2023

Anonymous

Gumtree 1 star review on 13th March 2023

Amanda

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So I go to collect a uplighter at 2 Branklyn Crescent, Glasgow from a million pound house. I try to give the women £15 as agreed she asks for £20 I call her stupid Gumtree close my account. Like a lot of once useful organisations it's all over for Gumtree.”

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Posted 2 months ago

“Disgusting business takes your money but no responsibility when your ads are not showing. We need to file a law suit against them for all the money they take from us collectively and giving nothing in return. Shame on you business of crooks”

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Posted 3 months ago

“Does not adhere to their own rules let alone the law letting an add stay up with the re sale of a puppy that someone bought from me just days after taking her on I am the breeder and breaking lucys law wich prohibits the re sale of any animal under the age of 6 months”

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Posted 6 months ago

“My ad was randomly deleted. trying to get in touch with gumtree is a bad joke. Will never use them again”

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Posted 7 months ago

“If I could put zero I would I put up an old phone to sell buyer came named “Kerry” which then was a man speaking to me find via the app he snatched the phone I wasn’t all the way thinking as I left my baby upstairs whilst going down to meet “Kerry” the man couldn’t find my place Proceeded to do bank transfer put in my details then showed bank transfer which he cancelled and drove off with my phone ! I’m already depressed after having my daughter alot has happened someone doing this to me has just set me back I trusted them as they were talking nice and seemed genuine”

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Posted 1 year ago

“Your app and website sucks. It gets stuck all the time and everytime you try and use the filter functioning freezers.This used to my top website to search for good.Really disappointing!”

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Posted 1 year ago

“I have tried uploading the photos but it does not click through. I have sent 3 emails to their support services but have received no reply.”

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Posted 1 year ago

“They have hidden charge apply which they dont show before paying, be careful i have paid £15 to promote for 7days but they charged £45 instead and refused to refund Use Auto trader instead genuine site no scam”

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Posted 1 year ago

“Sign in to retrieve phone no website doesn't retrieve it. Usless website don't bother”

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Posted 1 year ago

“No Safeguarding No Option To Report or Block Scammers on App or Web Browser Ad ID: 1466446996 Infinite messaged me with a standard scam message of buying my ring and paying by paypal and sending brother to pick up which is the same thing that all the other scammers use and I can't even block or report him on my web browser or phone app at all!! What happened to your safety feature? I used to be able to report and block via my iphone app but now even your browser don't offer that?! It doesn’t make me feel safe to use your platform at all now!”

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Posted 1 year ago

“Used for years to post the SAME advert to rent my garage. Last year the advert was removed for no breach, Gumtree apologised after this happened 3 times and reinstated the advert. Posted again this year to re advertise and it was removed within 1 minute. There is no breach of terms and the advert has been the same since 2017. No reason, no reply! Have messaged 4 times since the advert was immediately removed, no response on chat. Plus fees have gone from £5.99 to £17.99 for a 1 minute advert. Unreasonable and failed customer experience”

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Posted 1 year ago

“The level of fraud taking place on gumtree is ridiculous, once I post a new ad I receive at least 3 fraudulent msgs - sort it out. This isn't even the issue. You spent money on the latest UI changes and for the life of me I cannot figure out why, complete waste of time and money. You have added unnecessary clicks to the process (go look up anything about design and you'll realise this is bad). The old UI was spot on, zero complaints with it! Revert back to the old UI Fix your mobile application, it is slow and fails constantly.”

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Posted 1 year ago

“Thief, stolen Customers money, no refund, excused ad breaking T&C, do not tell me which T&C. Should suit them in court, why Consumers ccounc not get involved?”

Helpful Report

Posted 1 year ago

“Registered an account through Gmail and couldn't upload any ads. Contacted support, offered everything to them, including ID, and was more or less told their automated system decided I was suspicious, shoved their rule book in my face and was told to have a nice day. Apparently, you'll be deemed a national security threat for trying to advertise a couch for $125 pick-up only. Customer service is too lazy to even do a basic check for anything or to cooperate. Go elsewhere. They don't value your business. User's recommendation: Go elsewhere.”

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Posted 2 years ago

“I started a new through fb and was trying to sell my phone. Ended up being blocked from gumtree and no explanation why”

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Posted 2 years ago

“Its not Gumtree the problem, but it does attract to the website weirdos and charlatan types of people. I wonder why i sell stuff on here they even ask address via there mobile and you make a time to meet and no one turns up. Why bother in first place and what about manners, seems to be rudeness rules or people offering ridiculous offers or making up stuff. I looked up the mobile number that contacted me and it was from a business in Perth. These people are in our society there worth is zero when they act so poorly in regards to others. Barely any good genuine people around anymore. Its not Gumtrees problem-its people.”

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Posted 2 years ago

“administrators of this web are scammers and fraudulent, they will take the money and fool the public that the is futured while they have the way over the server to under any ads. in my case, they under my ad for puppies to facilitate unlawful possession of goods to someone else, more often from the police. with puppies it is essential to be rehomes, and not fare for the owner or the pet, till you get to the point that you hand over your belongs for free. I asked for total review how many times my ad appeared in search, guess? non, when I faced them and requesting GDPR customer's data they moved my account saying they are sorry to see me leave, and till now they did not provided any response, acting dump, terms and condition, specific civil court and max 100 compensation, imagine how much I suffered and lost. how disgusting is that”

Helpful Report

Posted 2 years ago

“I am having issues with the ads I've posted. At first I could not view them, then after reporting to the online customer service all my ads were removed without any explanation or communication. I reported again via email but still no communication received from customer service and I am not able to post any new ads”

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Posted 2 years ago

“Terrible so many time wasters making appointments and not turning up”

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Posted 2 years ago

“Yesterday I got some legal advice from a family member that specialises is criminal law, as I previously stated you took payment for 3 advert that you are refusing to refund because of what you say is I breached T&C’s but funnily enough can not tell me what exactly I’ve breached, fortunately for me I screenshot the 3rd advert before submitting it to you with payment which I was able to show her and she said NO T&C’s have been broken and also when I spoke to a member of your staff her words were “I can’t see anything wrong with them, I will have to escalate this higher” So I think we can agree that your T&C’s clearly state you can keep the money paid for the add IF T&C’s have been breached, IF T&C’s have NOT been breached then it is you that is illegally obtaining funds making you a fraudster and considering you tell EVERYONE they have breached T&C’s with ABSOLUTELY NO EXPLANATION AS TO HOW shows that it’s you breaking the law by breaking the legal agreement that is between the consumer and yourselves. A decent company would take the time to look at an advert and discuss it with the consumer then put it back up visible to the public once it’s established NO T&C’s we’re breached, not just tell people to basically F off. You are a disgrace. Like I previously said I’ve spent about £2700 getting a qualification that is VTCT and insurance so I am able to as a single mum stay off benefits and rent a private house but you scammers think it is ok to take away my livelihood just because you can”

Helpful Report

Posted 2 years ago

Gumtree is rated 1.5 based on 191 reviews