“The item I purchased was found on Gunbroker but was not the color I wanted. I asked if they had the item in black and provided the information they needed. It was posted on Gunbroker the next day. I ordered the item and it was shipped timely. I would do business with them again.”
“Did not have a good experience. Purchased a firearm and had some correspondence back and forth with support on the proper way to make sure I had all the correct FFL information they needed & purchased the gun (was in-stock). Waited around 10 days and hadn’t heard anything about my order but noticed the same model of firearm was now listed as out of stock on their website. Emailed support asking if anything was wrong or if I should just wait for a shipping confirmation. They responded and said everything was good with my order and to wait for the shipping information to be emailed to me. 14 mins later (from the email timestamps from support) I was emailed a cancellation of my order and a notice my credit card was refunded. Another 2 mins and I got another email detailing my order had been cancelled as the item was back ordered.
I sent follow up emails to their support asking about this sequence of events & the fact it took like 4 business days for my CC to finally be refunded even though their initial email said it had already be refunded and funds should be available that day. It was only after a 2nd support email & ticket asking if I should initiate a CC charge back to get back the money for my (then) cancelled order did my CC get refunded shortly after. I never got any response to my last two tickets & 2 emails I sent to their support asking about the cancellation and refund. And the two times I tried to call their support, on different weekdays, their phone just said to call back between their business hours of 9-4:30pm. I called between 11am and 1pm their local time on different days. No answer.
Their price was by far the cheapest available anywhere online and part of me thinks once I inquired about my order they realized this and cancelled/refunded my order because of this. So I did get my money back but I can’t purchase the same firearm anywhere online close to the price they did have it listed for. TheGunDock still shows the firearm as out of stock (except for a 5min period of time I got an alert that it was back in stock but it was gone before I could get the webpage to load and check).
I don’t know if they are short staffed or what, but support is not prompt in answering questions and their emails are contradictory. Wasn’t a very good experience in the end, even if the order cancellation was because of a legitimate reason (out of stock). A little communication with your customers could go a long way, eapically when you cancel their order and say they’ve been refunded only for it to take like 4 business days to refund my Mastercard CC.”
“Good folks to do business with bought a shotgun my ffl guy sent the paperwork in ine day they shipped the next i got in total of 5 days at a super great price.”
“Paid for item on Feb1st...emailed a few days later to confirm that they had everything they needed, as initially they said my dealers info was expired...so i had him email an updated copy, which they DID receive. Even though received, a week later, the auction was still listed as "FFL Needed", they never did update that. So, a week later, i email and receive a response from Blake R in customer service who replied "We have everything we need and we will send tracking as soon as it ships...that email was received as seen in the photo i posted.
Another week goes by...no updates, still shows FFL needed, even though Blake says they have all needed info.
I email again, this time of Feb16th inquiring as to an update, & get told by Blake "I am looking into this now for you...Thanks!." Never got a response with updates. I guess Blake didnt look into it much.
I call today, jump around through the phone tree, Feb21st, 3 weeks after paying for item, and a different fellow says he's going to see why the order has not moved.
This afternoon i get an email saying order was out of stock & canceled.
Customers should not have to beg for status updates. If you have it...ship it. If you DONT have it, do NOT sell it, and then make customers call to chase down orders & status after you fail to notify them that you have taken their money for items you don't have.
Live real-time inventory is challenging...no surprise there. I don't judge a business by whether they make a mistake...but i DO judge them by how they fix that mistake, and the customer service provided afterwards. And in that regard, GunDock failed miserably.”
“GUN DOCK always has great items available and at great prices. Always great communication, great shipping prices, fast shipping, great communication and great customer service. I highly recommend to others whether new to buying or long time buyers. And as always, Thank You for being so great!”
