GWlegal Reviews

Name: GWlegal
Address: 20 Chapel Street, Liverpool
Rating: 4.80

4.8 Rating 6,663 Reviews

96 %

of reviewers recommend GWlegal

Company Reviews

Questions

Metrics

4.8

Based on 6,663 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0345 373 3737

Email:

marketing@gw.legal

Location:

20 Chapel Street
Liverpool
L3 9GW

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GWlegal 5 star review on 22nd October 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lackadaisical service got my 2 emails wrong never heard from them so had to ring them all the time.sat on TR1documents for 10 days &only sent them to me after I phoned Better service as deadlines were crucial”

Helpful Report

Posted 3 years ago

Hello Mr Warrens, thank you for your feedback. We are very sorry to hear that our services did not meet your expectations. We would like to discuss your case with you in more detail. Please send us an email at discuss@gw.legal with your case reference number and contact details, and someone will be in touch with you as soon as possible. Kind regards, the GW team.

Posted 3 years ago

“did not feel paper work was sent on time as I was asked on 14th if I accepted which I did then was sent same paperwork again on 19th”

Helpful Report

Posted 3 years ago

Hello Ms Shaw, thank you for your feedback. We are very sorry to hear that our services did not meet your expectations. We would like to discuss your case with you in more detail. Please send us an email at discuss@gw.legal with your case reference number and contact details, and someone will be in touch with you as soon as possible. Kind regards, the GW team.

Posted 3 years ago

“forgot to keep in touch until the end took 7 mths”

Helpful Report

Posted 3 years ago

“very slow to complete”

Helpful Report

Posted 3 years ago

“Never spoke to the same person twice . The solicitor that came to the house I thought rush through everything was not here very long. But as I had read through everything before she came and had been through this procedure before I understood everything which was just as well. Overall have not been impressed with GW Legal .”

Helpful Report

Posted 3 years ago

“No real communication about the progress of our application. Your agent asked us for the same information twice when we sent it the first time. We asked that all fees be added to the £100,000 we asked for only to be told that your fees were to be deducted. No real customer service. No communication between the various parties involved. Karla was not very helpful and quite dismissive when we did raise a question.”

Helpful Report

Posted 3 years ago

Hello Mr Petersen, thank you for your feedback. We are very sorry to hear that our services did not meet your expectations. We would like to discuss your case with you in more detail. Please send us an email on discuss@gw.legal with your case reference number and contact details, and someone will be in touch with you as soon as possible. Kind regards, the GW team.

Posted 3 years ago

“I cannot write a review as we are still waiting for our Wills to be produced by yourselves. We have paid you but had nothing. I am sure you do not want a review based on my experience thus far!!”

Helpful Report

Posted 3 years ago

“They arranged a home visit for 18.00hrs Received a phone call at 17.55 saying they was running a hour late I had to leave W10 area in London at 13.00 to get home in time losing the afternoon pay not only me but three others who work for me as we all travel up together”

Helpful Report

Posted 3 years ago

“My first offer was rejected due to late request of updated buildings insurance. This caused a lot of stress the insurance documents had been renewed on the 1/4/21. I understand solicitors are busy but my suggestion is not to wait till the day before to check records as this may be a hindrance to a solicitor but to the client this may have devastating consequences.”

Helpful Report

Posted 3 years ago

Hello Miss Paul, thank you for your feedback. We are very sorry to hear that our services did not meet your expectations. We would like to discuss your case with you in more detail. Please send us an email on discuss@gw.legal with your case reference number and contact details, and someone will be in touch with you as soon as possible. Kind regards, the GW team.

Posted 3 years ago

“Initial contact and communication was excellent; however, towards end of selling house it was very frustrating - unable to make contact, emails and voice mails left unanswered.”

Helpful Report

Posted 3 years ago

Hello Mr Swiggs, thank you for your feedback. We are very sorry to hear that our services did not meet your expectations. We would like to discuss your case with you in more detail. Please send us an email on discuss@gw.legal with your case reference number and contact details, and someone will be in touch with you as soon as possible. Kind regards, the GW team.

Posted 3 years ago

“Very slow, took months longer than expected. Not very good at communicating to anyone.”

Helpful Report

Posted 4 years ago

Hello Mrs Emeerith, thank you for your feedback. We are very sorry to hear that our services did not meet your expectations. We would like to discuss your case with you in more detail. Please send us an email on discuss@gw.legal with your case reference number and contact details, and someone will be in touch with you as soon as possible. Kind regards, the GW team.

Posted 4 years ago

“Long delays in forwarding information. Wrong information given, creating more delays. Very slow to chase up queries. Final fee a lot more than expected.”

Helpful Report

Posted 4 years ago

Hello Ms Turner, thank you for your feedback. We are very sorry to hear that our services did not meet your expectations. We would like to discuss your case with you in more detail. Please send us an email on discuss@gw.legal with your case reference number and contact details, and someone will be in touch with you as soon as possible. Kind regards, the GWteam.

Posted 4 years ago

“Originally requested a Will back in September. Paid for it but am still waiting for it. Not professional and not very impressed”

Helpful Report

Posted 4 years ago

Hello Mr Smith, thank you for your feedback. We are very sorry to hear that our services did not meet your expectations. We would like to discuss your case with you in more detail. Please send us an email on discuss@gw.legal with your case reference number and contact details, and someone will be in touch with you as soon as possible. Kind regards, the GWteam.

Posted 4 years ago

“1. You send out document sets with some blank pages with no explanation as to what the blank pages mean. 2. You are very poor at replying to emails. 3. You don't seem very customer orientated and keeping your clients informed.”

Helpful Report

Posted 4 years ago

Hello Mr Hayter, thank you for your feedback. We are very sorry to hear that our services did not meet your expectations. We would like to discuss your case with you in more detail. Please send us an email on discuss@gw.legal with your case reference number and contact details, and someone will be in touch with you as soon as possible. Kind regards, the GWteam.

Posted 4 years ago

“doubled up on redemption statement cost when we was already charged by Hodge bank, solicitors fee double the amount on estimated cost, certain staff not friendly”

Helpful Report

Posted 4 years ago

Hello Mr Gough, thank you for your feedback. We are very sorry to hear that our services did not meet your expectations. We would like to discuss your case with you in more detail. Please send us an email on discuss@gw.legal with your case reference number and contact details, and someone will be in touch with you as soon as possible. Kind regards, the GWteam.

Posted 4 years ago

“Had to always chase what was happening, Many errors with paperwork no apologies, for the errors Charges added at end , no warning of these charges When asked about this basically told tough and no recompense for length of time to carry out the work 12/16 weeks became 19 months or the errors that cost time and more expensive loan”

Helpful Report

Posted 4 years ago

Hello Mr Miller, thank you for your feedback. We are very sorry to hear that our services did not meet your expectations. We would like to discuss your case with you in more detail. Please send us an email on discuss@gw.legal with your case reference number and contact details, and someone will be in touch with you as soon as possible. Kind regards, the GWteam.

Posted 4 years ago

“Needed explaination”

Helpful Report

Posted 4 years ago

Hello Mr Gandaa, thank you for your feedback. We are very sorry to hear that our services did not meet your expectations. We would like to discuss your case with you in more detail. Please send us an email on discuss@gw.legal with your case reference number and contact details, and someone will be in touch with you as soon as possible. Kind regards, the GW team.

Posted 4 years ago

“Poor customer service.”

Helpful Report

Posted 4 years ago

Hello Eduardo, thank you for your feedback. We are very sorry to hear that our services did not meet your expectations. We would like to discuss your case with you in more detail. Please send us an email on discuss@gw.legal with your case reference number and contact details, and someone will be in touch with you as soon as possible. Kind regards, the GW team.

Posted 4 years ago

“The lack of one to one contact, Excessive amount of Papers,(triple ?)”

Helpful Report

Posted 4 years ago

Hello Mr Pottle, thank you for your feedback. We are very sorry to hear that our services did not meet your expectations. We would like to discuss your case with you in more detail. Please send us an email on discuss@gw.legal with your case reference number and contact details, and someone will be in touch with you as soon as possible. Kind regards, the GW team.

Posted 4 years ago

“Poor customer service”

Helpful Report

Posted 4 years ago

Hello Mr West, many thanks for your feedback. We are very sorry to hear that our services did not meet your expectations. We would like to discuss your case with you in more detail. Please send us an email on discuss@gw.legal with your case reference number and contact details and someone will be in touch with you as soon as possible. Kind regards, the GW team.

Posted 4 years ago

GWlegal is rated 4.8 based on 6,663 reviews