Gym Direct Reviews

Name: Gym Direct
Address: 23-25, Mangrove Lane, Taren Point
Rating: 4.41

4.4 Rating 1,606 Reviews

84 %

of reviewers recommend Gym Direct

4.4

Based on 1,606 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Gym Direct 5 star review on 25th November 2024

129

Anonymous

Anonymous // 01/01/2019

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“Absolutely amazing products, great quality and great service!”

Helpful Report

Posted 3 years ago

Nathaniel, thank you so much for your review and 5-star rating! We're happy to hear that our products are meeting your needs. If there's anything we can do to make your experience even better, please let us know; we'll be sure to pass on any feedback or ideas for improvement. All the best mate!

Posted 3 years ago

“Great service, came on time and good product”

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Posted 3 years ago

Thanks for taking the time to review our service Clint! I'm glad you were happy with your experience. Our team is always here to help and we're looking forward to hearing from you again soon.

Posted 3 years ago

“Product came as described. Email response was quick when enquired. Will purchase again in the near future.”

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Posted 3 years ago

Thank you for your feedback! We're very happy to hear that the product arrived as expected and we were able to help with any questions you had. Please let us know if there is anything else we can do for you in the future!

Posted 3 years ago

“Slight delay in shipping but still arrived within 2 weeks. Very happy with the equipment and the delivery - they carried it up 3 flights of stairs!”

Helpful Report

Posted 3 years ago

Thank you for your review. The team at Gym Direct are so glad to hear that you are happy with your purchase and our service! We apologize for any inconvenience caused by the delay in shipping but we're thrilled it arrived within 2 weeks as promised. We hope you enjoy using your new equipment and please feel free to contact us if there's anything else we can do for you. Enjoy!

Posted 3 years ago

“Pretty impressed. Arrived reasonably quickly. An early heads up it would be delivered in separate pieces would be nice next time. Otherwise it was great, gear is good quality and been used everyday since it arrived.”

Helpful Report

Posted 3 years ago

Thanks for sharing your experience Patrick, we're glad the gear is working out well and that you're enjoying it! I'll be sure to pass on your feedback about shipping in separate pieces and will work with our team to see if we can't make this process smoother. We want to make sure our customers are happy with every aspect of their purchase so please don't hesitate to reach out again if there's anything else we can do. All the best, and thanks again mate.

Posted 3 years ago

“Product was different to the picture, and I only could see the cost of postage after “selecting” the only postage option which confirmed payment.”

Helpful Report

Posted 3 years ago

Hi there, we are unsure of what exactly went wrong in this instance and how we can be of assistance. We do not have an order number, name or contact details therefore have our hands tied at this point. The shipping calculator is present on every product page and does not require you to make a purchase before determining shipping cost. If you provide more details or give us a call we can clear this up quickly for you. Thanks.

Posted 3 years ago

“Equipment and products are fine, they shipped separately which is whatever but they also forgot stuff & when I emailed some contact was made but I've got no idea what is to come ? my extra weight and clips may come.. I don't no but I will be following up. I've got stuff from GD before and it was fine which I will change my review once its cleared up.”

Helpful Report

Posted 3 years ago

Thank you for your feedback Julius. We're sorry to hear that we didn't meet your expectations and would like to work with you on this review. Our courier partners have made major changes to the way they deliver items for us - this includes split shipments. For more information please get in touch and our customer service team will be happy to assist in clearing this up for you!

Posted 3 years ago

“Usually good. First order took 3 months which we were understanding of as all of Sydney had ordered things for the first covid lockdown. The next 2 orders were great. This order had the wrong weights delivered and then the courier for pick up to swap over just turned up with no notice from Gym Direct right on dinner time with a toddler. The correct weights have apparently shipped a few days ago but still haven't arrived.”

Helpful Report

Posted 3 years ago

Thanks for your review Louise. I understand that you've been waiting a while for the order to be delivered and we apologize if our courier has caused any inconvenience. As outlined, we are experiencing delays at the moment from dispatch and delivery and this includes some orders requiring split shipments as per new regulations. We'll make sure this is followed up with the appropriate team member to this is cleared up for you. Thanks for your patience.

Posted 3 years ago

“Thanks for your help guys!”

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Posted 3 years ago

Hi James, thanks for your feedback. We're sorry you were unhappy with the dispatch timeframe however this was clearly outlined on our website, and your products were dispatched within the written timeframe of 7-12 business days. We promise we are trying as hard as we can to ensure we meet the demands however unfortunately due to Covid-19 restrictions there isn't much we can do about that delay at this point in time. Regarding the weight plates, we can assure you it has nothing to do with products being left in the sun. The grease you noticed is a protective coating placed on all weight plates to ensure they don't erode or become damaged in the shipping process. It is a very standard practice in the fitness equipment industry. If there is anything we can do to assist you further with this please let us know! Gym Direct

Posted 3 years ago

“Great Product - fast and efficient service. I was ready to wait the 7-12 business days but it arrived in about 2! Thank you. I will be shopping from you again!”

Helpful Report

Posted 3 years ago

Hello, we are so pleased to hear that you were satisfied with your purchase! We strive to provide quick and efficient service for all of our customers. Thank you for taking the time to share this review with us.

Posted 3 years ago

“Great prices and product range”

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Posted 3 years ago

Thankyou for taking the time to share your experience Jane! Could you please advise on how we missed out on the full five stars? We would love to ensure your next experience with us is as great as possible!

Posted 3 years ago

“The only difficult thing was deciding what type of gym equipment we wanted!”

Helpful Report

Posted 3 years ago

We are super glad to hear you had such a good experience with us! To help narrow down your choices in future, please feel free to give us a call. Our friendly customer support team will be happy to work with you to ensure the products you're seeking are easily laid out to you. All the best!

Posted 3 years ago

“Product was of great quality”

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Posted 3 years ago

Thank you for taking the time to review our product, Ben. We're so happy that your experience with us was a positive one!

Posted 3 years ago

“Great service and product.”

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Posted 3 years ago

Thankyou for the review, we really appreciate it and are glad we were able to give you a satisfactory shopping experience! All the best.

Posted 3 years ago

“Gym Direct has an extensive range of products, excellent customer service & speedy delivery.”

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Posted 3 years ago

Thank you so much for your review Corey. It is always encouraging to hear that our customers are happy with the service they receive from us and I am glad to know that we have been able to provide you with a great experience! I will be sure to pass on your kind words about our customer service team too, as it's always nice when we can make someone's day better. All the best!

Posted 3 years ago

“Equipment did not come with instructions. Had a quality issue and still no response from warranty team. Ok product, would buy from a different supplier next time due to lack of customer service.”

Helpful Report

Posted 3 years ago

Hi mate, thank you for taking the time to leave a review. We appreciate your feedback and are incredibly sorry that we weren't able to help with your issue in a timely manner. We are now working on improving our response times so that all of our customers have the best possible experience when they contact us. We are struggling to attribute an order to the name BA TRAINING so we would appreciate an order number, or a phone call so we can straighten this issue out as quickly as possible. We take customer satisfaction very seriously and want to resolve this one for you. Thanks mate.

Posted 3 years ago

“Great experience with ease of ordering. Appreciate the helpful communication and quick response in regards to delivery of my order from Michael D. We’re already looking to make another purchase!”

Helpful Report

Posted 3 years ago

Hi Amanda, thank you for your review and feedback. I'm glad to hear we exceeded your expectations with regards to our customer service and the ordering process! I'll make sure Michael D is recognized for his helpful communication. We're so excited that you are already looking to purchase from us again soon! All the best!

Posted 3 years ago

“Great communication, fast delivery”

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Posted 3 years ago

Thank you for taking the time to review your experience Greg. I'm so glad that we were able to provide an easy and efficient way for you to get what you needed. We will be sure to share your feedback with our team here as well!

Posted 3 years ago

“Great prices, great quick delivery and excellent customer service.”

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Posted 3 years ago

Thankyou for taking the time to leave us a review Leanne! We really appreciate the feedback and are super glad that we were able to provide you with a good experience at Gym Direct. Enjoy your new products, and thanks again!

Posted 3 years ago

“Always easy and great turn around on deliveries”

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Posted 3 years ago

Thank you for the feedback, Jonathan! I'm glad to hear that your experience with us has been a positive one. We're always looking to improve our service and we'll take this into consideration when planning future shipments. All the best mate.

Posted 3 years ago

Gym Direct is rated 4.4 based on 1,606 reviews