Gym Direct Reviews

Name: Gym Direct
Address: 23-25, Mangrove Lane, Taren Point
Rating: 4.41

4.4 Rating 1,606 Reviews

84 %

of reviewers recommend Gym Direct

4.4

Based on 1,606 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Gym Direct 5 star review on 25th November 2024

129

Anonymous

Anonymous // 01/01/2019

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“Great quality solid prices quick shipping highly recommend , keep up the good work guys”

Helpful Report

Posted 3 years ago

We're so glad to hear you're happy with your purchase! That's what we aim for. Thank you for taking the time to leave a review, we really appreciate it. If there is anything else we can do for you please reach out and let us know. We want to make sure that your experience with Gym Direct was as enjoyable as possible - so if there's anything at all that could have improved, please don't hesitate to reach out and let us know!

Posted 3 years ago

“I have still not received this order I made weeks ago. It was supposed to be coming again today and yet again apparently they tried to deliver but I wasn’t home. I HAVE NOT LEFT MY HOUSE TODAY in the attempt to finally receive my order. I would like a refund.”

Helpful Report

Posted 3 years ago

Hi there, we would love to help resolve this issue as we take customer satisfaction very seriously - but this is an anonymous review with no order or contact details. Unfortunately at this stage our hands are tied. Please get in touch ASAP so we can rectify this issue for you.

Posted 3 years ago

“Great service and quality products at a affordable price. Will certainly use again and have already used multiple times.”

Helpful Report

Posted 3 years ago

Thank you for your review, Neven! I'm glad to hear that you've found our service and products satisfactory. We work hard to provide high quality items at affordable prices so it's great to know that we are accomplishing this goal. Thank you again for being a loyal customer and I hope to see you soon!

Posted 3 years ago

“Disorganised, no one knew what was happening when I called 4 times”

Helpful Report

Posted 3 years ago

Hi Jo, we take matters like this very seriously and I've attempted to look into your case further but found no record of contact on our system. Could you please get in touch via email or phone ASAP so we can resolve this issue?

Posted 3 years ago

“Great quality!”

Helpful Report

Posted 3 years ago

Leonie, thank you for your review! We're so glad to hear that you are happy with the quality of our products and service. We take pride in our customer service and want to make sure all of our customers feel they've received a great experience. If there is anything we can do for you in the future, please don't hesitate to reach out.

Posted 3 years ago

“Fast, easy, great price”

Helpful Report

Posted 3 years ago

Thank you for your review Deane! I'm so glad to hear that our service and pricing were a good fit for you. We know finding the right gym products can be difficult, but we're happy that Gym Direct was able to provide what you needed. We hope this will help make it easier on future decisions in the fitness space!

Posted 3 years ago

“Easy to order. Not a problem with the delivery 👌🏻”

Helpful Report

Posted 3 years ago

Thank you for your review Richard, I'm glad to hear that everything went smoothly with the delivery of your order. Please let us know if there is anything else we can do for you!

Posted 3 years ago

“The order was delayed, which due to covid I understood. The delivery company they used sent it in two separate batches, which meant I received them 5 days apart from eachother. The plates were fine, but the kettlebell arrive damage and I have spent the last three days trying to contact the support team to make a resolution to getting a brand new product damaged. Still waiting on a response in dealing with this. Not a happy customer”

Helpful Report

Posted 3 years ago

Hi Sean, thanks for your review and sorry to hear about the experience you had with us. We are looking into this right now and will be in touch with some solutions. We take feedback very seriously and we're going to look into what happened with your order to see if there's anything we can do.

Posted 3 years ago

“I sent a review via Google also. Good communication. You did what you said you would when you said. Your courier was a day late and split delivery but it's Covid and should be expected. Not sure if you can manage this any differently. As Arnold said, 'I'll be back'.”

Helpful Report

Posted 3 years ago

Ryan, thank you for your review. I'm sorry to hear the courier was late and that they split your delivery. We are working on ways to improve this process as we know it can be frustrating waiting for items to arrive during these uncertain times due to Covid. We're glad you enjoyed your experience with us and hope you'll shop with us again soon!

Posted 3 years ago

“Product is amazing good quality delivery took a while but considering what happening at the moment very happy will continue to buy from them”

Helpful Report

Posted 3 years ago

Hi there, thanks for the review! I'm so happy to hear you're enjoying your purchase. I apologize for any inconvenience with delivery and we are working hard to get it back on track as soon as possible. We appreciate your patience during this period of high demand and will be in touch should we need anything else from you.

Posted 3 years ago

“purchased 5kg dumbells- excellent quality”

Helpful Report

Posted 3 years ago

Graeme, thank you for taking the time to review our products. I'm glad that you found them well made and of excellent quality. We are committed to upholding a high standard in all aspects of what we do and it's great to hear that this is reflected in your experience with us.

Posted 3 years ago

“Great service, prompt service and good product. Thanks guys. Highly recommend.”

Helpful Report

Posted 3 years ago

Thank you for your review Carl. It's always great to hear that our customers are happy with their purchase and the service they received! I'm glad we were able to help in some way and I'll be sure to pass on your feedback about product, customer service, and promptness of delivery. We want all of these aspects to be as good as possible so we can continue providing a quality experience for our customers.

Posted 3 years ago

“Great selection of products and fantastic prices. Was able to get everything I wanted for lockdown training and my things were delivered in a reasonable timeframe given lockdown demand. The courier was friendly and helpful. Very happy with the quality of the products”

Helpful Report

Posted 3 years ago

Hi Emily, thanks for your review! We're so glad to hear you had a great experience with us. Our goal is to make sure that our customers get the best possible prices on all of their training needs and we hope this was reflected in your shopping experience. We appreciate hearing from you and can't wait to have you back again soon!

Posted 3 years ago

“Bought a pair of 5kg weigh plates but the metal sleeves are poorly finished and rough so I doubt I will ever put them on the bar. Low quality product.”

Helpful Report

Posted 3 years ago

Thank you for sharing your experience with the Rubber Olympic Weight Plates, Anthony. I'm sorry to hear that you're not satisfied with your purchase. We want all of our customers to be happy and enjoy our products as much as we do. Please contact us at 1300 488 866 so that we can make this right for you!

Posted 3 years ago

“Really quick delivery with a high quality product”

Helpful Report

Posted 3 years ago

Thank you for your feedback, it's always appreciated and valued! I'm glad to hear our shipping times and products themselves were up to the standards you expect. I'll pass on your comments about our customer service team and we'll be sure they know how much their hard work is valued by customers like yourself. All the best!

Posted 3 years ago

“Very good range of products and good value.”

Helpful Report

Posted 3 years ago

Thank you for your review Miska! We're glad to hear that you had a good experience with our product range and prices, we work hard to offer the best possible service at the best possible price. We're always looking to improve so if there's anything in particular that could be done better please let us know!

Posted 3 years ago

“A good range of products and good value. Recommend!”

Helpful Report

Posted 3 years ago

Glad to hear you found our products and pricing valuable, Miska. We work hard to provide a range of options for all fitness levels and budgets! We're happy that we were able to satisfy your training needs. As always, thank you for choosing Gym Direct!

Posted 3 years ago

“Amazing team. Need to sort a click and collect like the rest of the other people. Many local people in Sydney wanting kit and can pick up but yet they say it’s a 2 week wait! Makes no sense to me nearly stopped me spending my money with them. Do a click and collect service”

Helpful Report

Posted 3 years ago

Thanks for the feedback Jack! I'll be sure to pass this on. We're always looking at new ways to improve our service and are seriously looking at the possibility of reopening Click & Collect after lockdown. It's been logistically too hard for us to ensure we maintain optimum safety standards while still allowing customers to come onto the premises. We will be sure to let you know once Click & Collect reopens and hope you'll give us another chance when that becomes available :)

Posted 3 years ago

“Great company to deal with, very quick on responses through messenger & upfront & honest throughout the whole process. Will definitely be using again.”

Helpful Report

Posted 3 years ago

Anthony, thank you for taking the time to leave a review of your experience with Gym Direct. We are so glad to hear that our staff were able to quickly respond and provide great customer service throughout your purchase process. We pride ourselves on being upfront and honest so it sounds like we have done our job! We appreciate you choosing to shop with us again in the future. If there is anything we can do for you during your next order process please let us know as we would love to exceed expectations! Thank you again for trusting us with your business, all the best!

Posted 3 years ago

“I Ordered the half rack, came within a week, great service!”

Helpful Report

Posted 3 years ago

Hi there, thanks for the review! We're glad to hear you're happy with our service and that your rack arrived quickly. We try to get all orders out as soon as possible despite all of the current delays so we appreciate feedback like yours when it comes in. Thanks again for taking the time to leave a review--we really appreciate it!

Posted 3 years ago

Gym Direct is rated 4.4 based on 1,606 reviews