Gym Direct Reviews

Name: Gym Direct
Address: 23-25, Mangrove Lane, Taren Point
Rating: 4.41

4.4 Rating 1,604 Reviews

84 %

of reviewers recommend Gym Direct

4.4

Based on 1,604 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Gym Direct 5 star review on 21st November 2024

127

Anonymous

Anonymous // 01/01/2019

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“Excellent products and customer service!”

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Posted 2 years ago

We appreciate the 5-star review, Alex! we are so happy you are enjoying the products and we could provide a great experience, we look forward to seeing you around in the near future :) Have a great day, thank you. - GD

Posted 2 years ago

“Item was purchased but had manufacturer fault. Gym Direct was prompt with their communication via email and with their options in trying to solve the problem. Decided on a refund and Gym Direct was happy for the item to be returned and my refund was given quickly. Overall the customer service in my situation was great from Gym Direct.”

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Posted 2 years ago

We appreciate the 5-star review even after the experience you had, means a lot, we have now updated the website and we are glad we could get this situation resolved for you in a fast and clean fashion. We hope to see you in the near future and please don't hesitate to get in contact with us if you have any questions. Have an amazing day, thanks Tim. -GD

Posted 2 years ago

“Exactly what I needed at a brilliant price. Good quality and happy with my purchase.”

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Posted 2 years ago

“Fast delivery! Great products! Easy transaction!”

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Posted 2 years ago

“Very reasonable. Price good quality”

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Posted 2 years ago

“Hey guy's gymdirect is far the best in quality equipment, great price and awesome customer service I've purchased a very thing's plates, bench, kettle bells, full cage and a few Olympic bars. my next purchased is leg press and air assault bike...”

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Posted 2 years ago

“I still Havnt received my Olympic bar”

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Posted 2 years ago

“Fast delivery, almost too fast.. I got an email saying my delivery was on the way and a few hours later it arrived to me in Canberra.”

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Posted 2 years ago

Thank you for your great review of Gym Direct, and for letting us know how happy you are with our fast delivery. We're glad to hear that we were able to get your order to you quickly and that you're enjoying your new equipment. We appreciate your business and look forward to serving you in the future.

Posted 2 years ago

“Excellent customer service, good products.”

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Posted 2 years ago

“Not delivered yet in spite of chatting with Michael and promise of delivery on 24th June”

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Posted 2 years ago

Hello David, I'm sorry to hear that you have yet to receive your order. I can assure you that we are doing everything in our power to get it delivered as soon as possible. Our team is working hard to ensure that all orders are shipped as soon as possible. I apologize for the inconvenience this has caused and I would like to thank you for your patience and understanding. If there is anything else I can do for you, please do not hesitate to let me know. Thank you,

Posted 2 years ago

“Happy with the purchasing experience.”

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Posted 2 years ago

“Awesome as always. Fastest delivery in the universe. Great product cheers.”

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Posted 2 years ago

“Gym direct have always had great quality products for very competative prices, I always check out Gym Direct first, great company to deal with.”

Gym Direct 5 star review on 29th June 2022

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Posted 2 years ago

Hi Steven, What an awesome setup, we are so happy you are enjoying the equipment, keep killing those workouts and take care :)

Posted 2 years ago

“Fast shipping.”

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Posted 2 years ago

Hi Sean, We appreciate the 5-star review and we are glad we could provide a fast clean service. Thank you.

Posted 2 years ago

“I received what I ordered and the price was good but delivery was too slow. It was several days before the items where packed by the warehouse and the warehouse is only 1 hour drive from my house!”

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Posted 2 years ago

“Prompt delivery (within two weeks or so), after being told the item was not in stock at the time of order. The delivery driver could have been a bit more customer-oriented - the item was dropped at the front door without any notification of its delivery ie., no doorbell or knock. If that had happened the item could have been dropped at the front of the garage door and both the driver and myself would have saved some energy. Despite that however the item is of good quality and finish, and I am enjoying using it.”

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Posted 2 years ago

“Great product. Easy to order, easy pick up, returned one item only because it wasn’t required. No problem at all. Money refunded immediately. Customer service outstanding.”

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Posted 2 years ago

“I ordered the Muscle Motion Bumper Plate and Barbell Storage Rack for very small gym room. The unit is small but extremely strong for its size. It fitted in a small area with no restrictions on being able to access both sides of the rack. I’m really impressed with the rack, the very competitive price and most of all the service I was provided by Gym Direct. The delivery service was very quick. I will definitely use Gym Direct again”

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Posted 2 years ago

“Still have not received my order”

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Posted 2 years ago

Hi Cam, I'm sorry to hear that you have yet to receive your order. Can you please reach out to our support team at sales@gymdirect.com. They will be more than happy to help get this sorted out for you. Thank you, Gym Direct

Posted 2 years ago

“Very impressed with Gym Direct, excellent communication and very prompt delivery.”

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Posted 2 years ago

Thank you for choosing Gym Direct, Michelle! I'm glad to hear that you're impressed with our communication and delivery. We strive to provide the best possible customer service and appreciate your business.

Posted 2 years ago

Gym Direct is rated 4.4 based on 1,604 reviews