Gym Direct Reviews

Name: Gym Direct
Address: 23-25, Mangrove Lane, 23-25, Mangrove Lane, Taren Point
Rating: 4.41

4.4 Rating 1,676 Reviews

84 %

of reviewers recommend Gym Direct

4.4

Based on 1,676 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Gym Direct 5 star review on 19th April 2025

Anand Merc****

Gym Direct 5 star review on 14th April 2025

Mohammed Naanouh Naa****

Gym Direct 5 star review on 13th April 2025

Mohammed Naanouh Naa****

Gym Direct 5 star review on 7th April 2025

Tony Gr****

Gym Direct 5 star review on 28th March 2025

Andrew Wal****

141

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have not received the pair of 25kg dumbbells please let me know if they are on the way”

Helpful Report

Posted 3 years ago

“Unfortunately the product had a major manufacturing problem. I was able to rectify this myself by drilling holes through the steel and I was given a partial refund, which was good, but would hope that the quality of the product would have been better up front.”

Helpful Report

Posted 3 years ago

“Great product selection and prices however took 2 weeks to dispatch my order. No updates on my order in that 2 weeks but about 10 marketing emails to buy more items.”

Helpful Report

Posted 3 years ago

Thank you for your feedback. I'm sorry to hear that the dispatch of your order took a while and hope it didn't interfere with anything important. I'll make sure our team is aware of this so we can improve our processes in this area. We really appreciate you mentioning how great the product selection and prices are though!

Posted 3 years ago

“Cant review yet as i havent received my order yet”

Helpful Report

Posted 3 years ago

Thank you for your patience Janette, we will be in touch with an update on the status of your order and I sincerely apologize for any inconvenience this has caused.

Posted 3 years ago

“I received the incorrect weight plates and am still waiting for the new set to be sent.”

Helpful Report

Posted 3 years ago

Thank you for your patience with this Hector. We apologize for the inconvenience and appreciate your understanding as we work to get you what you need. We are happy to hear that our customer service has been helpful during this time and we'll continue to do everything we can to ensure a positive experience.

Posted 3 years ago

“I’m still waiting for the delivery”

Helpful Report

Posted 3 years ago

Hi Andrew, thank you for your review. I'm sorry to hear that the delivery has been delayed. Our fulfillment team is working hard to get your order out to you as soon as possible and we'll be in touch with updates on the status of this order. If there's anything else I can do at this point, please let me know!

Posted 3 years ago

“Product quality is great however my order was shipped to the wrong house and after contacting the customer service team I got one email back and never anything more. Luckily I figured out the house it was delivered to and got my order myself but if I didn’t I never would’ve received it. Don’t think this is their fault and was just a mistake.”

Helpful Report

Posted 3 years ago

Hi Holly, I'm sorry to hear your order was delivered to the wrong house. We take great pride in our customer service and want you to be 100% satisfied with your Gym Direct experience. I've reached out to our shipping team about this issue and will make sure that they are aware of it so that we can prevent it from happening again in the future. If there is anything else I can do for you, please let me know. Thank you for letting us know!

Posted 3 years ago

“Ship it quicker”

Helpful Report

Posted 3 years ago

Hi Dejan, we can assure you we are doing everything in our power to ensure dispatch and delivery delays are cut down. Unfortunately, these delays are largely out of our control and are a product of major courier companies changing their policies and procedures due to lockdown. Despite this, our warehouse team are working harder than ever to get orders out as quickly as possible. We appreciate your patience during these uncertain times we are in. Thankyou.

Posted 3 years ago

“Equipment is good, but delivery timeframes are atrocious.”

Helpful Report

Posted 3 years ago

I'm sorry to hear your experience with delivery times has been less than stellar. I'll be sure to pass this feedback on and work towards improving our service in the future. However, please note, due to Covid-19 this is largely out of our hands. We are doing everything in our power to combat delays, however they are streaming for the most part from our Couriers, not us. Thank you for taking the time to share your thoughts, it's always helpful when we know what customers are experiencing so that we can continue to improve! All the best!

Posted 3 years ago

“Good range of products and decent prices. Not the greatest communication, and fairly slow delivery (only received part of the order on first drop). Needed repeated prompts via email to get it resolved. I don’t think the company is dodgy, just a bit disorganised.”

Helpful Report

Posted 3 years ago

Hi, I'm sorry to hear that you had a less than perfect experience with us. I appreciate you taking the time to share your feedback and will pass it on to our team. We're always looking for ways we can improve our service and your input is valuable in this process. This has been a crazy time for us so we do apologize for the delays. We will strive to ensure your next experience with us is a much better one. We pride ourselves on being honest and straightforward with all of our customers so please don't hesitate to get in touch if there's anything else we can help you with or if there are any other products from Gym Direct that might interest you.

Posted 3 years ago

“We ordered 6 dumbbells (3 pairs). They have arrived one dumbbell at a time for the first 3 of 6. The other 3 have been delayed and still haven’t arrived.”

Helpful Report

Posted 3 years ago

Hey Stephen, please get in touch with support ASAP and we can help talk you through this one. Due to Covid, some orders are being split into multiple shipments depending on the item weight and size. This is outlined on your order/shipping confirmation. Rest assured, you'll receive the other parts of your shipment within a few days of each other if the items are in stock. Thanks mate

Posted 3 years ago

“Bought a pair of 5kg weigh plates but the metal sleeves are poorly finished and rough so I doubt I will ever put them on the bar. Low quality product.”

Helpful Report

Posted 3 years ago

Thank you for sharing your experience with the Rubber Olympic Weight Plates, Anthony. I'm sorry to hear that you're not satisfied with your purchase. We want all of our customers to be happy and enjoy our products as much as we do. Please contact us at 1300 488 866 so that we can make this right for you!

Posted 3 years ago

“Usually good. First order took 3 months which we were understanding of as all of Sydney had ordered things for the first covid lockdown. The next 2 orders were great. This order had the wrong weights delivered and then the courier for pick up to swap over just turned up with no notice from Gym Direct right on dinner time with a toddler. The correct weights have apparently shipped a few days ago but still haven't arrived.”

Helpful Report

Posted 3 years ago

Thanks for your review Louise. I understand that you've been waiting a while for the order to be delivered and we apologize if our courier has caused any inconvenience. As outlined, we are experiencing delays at the moment from dispatch and delivery and this includes some orders requiring split shipments as per new regulations. We'll make sure this is followed up with the appropriate team member to this is cleared up for you. Thanks for your patience.

Posted 3 years ago

“Thanks for your help guys!”

Helpful Report

Posted 3 years ago

Hi James, thanks for your feedback. We're sorry you were unhappy with the dispatch timeframe however this was clearly outlined on our website, and your products were dispatched within the written timeframe of 7-12 business days. We promise we are trying as hard as we can to ensure we meet the demands however unfortunately due to Covid-19 restrictions there isn't much we can do about that delay at this point in time. Regarding the weight plates, we can assure you it has nothing to do with products being left in the sun. The grease you noticed is a protective coating placed on all weight plates to ensure they don't erode or become damaged in the shipping process. It is a very standard practice in the fitness equipment industry. If there is anything we can do to assist you further with this please let us know! Gym Direct

Posted 3 years ago

“Gym Direct themselves are fine,unfortunately their delivery service has a lot of room for improvement, a lot!”

Helpful Report

Posted 3 years ago

Thank you for your recent review of our company, Constantinas. I'm sorry to hear that the delivery service was not up to your expectations. Covid-19 has changed the way our courier partners delivery their items, and the way we dispatch our products and we appreciate your understanding of this. We take customer feedback very seriously and will be sure to pass this on to the appropriate team members. All the best.

Posted 3 years ago

“I ordered a women's chrome barbell but I received a red one instead. They're the same thing so I won't bother going through the process of returning it. If they were out of chrome, I wish they would have told me first, and asked if I'd like a red one instead, or a refund.”

Helpful Report

Posted 3 years ago

Hi there, could we please have your contact details and order number so we can look into this matter further? Thankyou

Posted 3 years ago

“The whole purchase process was a bit confusing. Not bad just weird. There was no information on how to activate the 1 year free iFit. There doesn’t seem to be any after sales support. I’m having issues and I’m getting no response from gymdirect or proform.”

Helpful Report

Posted 3 years ago

We're so sorry to hear you've had a confusing experience Adam! We take customer experience very seriously at Gym Direct and never want our customers to feel the way you currently do. To activate your membership, you have to register on www.ifit.com.au and enter the 16-digit activation code on the back of the card you received. Then you can log-in with your account details on your cardio device. If you're still having issues, please give us a call and we will be able to help you over the phone. Have a great week!

Posted 3 years ago

“I was sent the wrong size jump ropes initially, which had to be sent back and reshipped. Minor inconvenience but still sucked nonetheless.”

Helpful Report

Posted 3 years ago

Hey Stevie, we're very sorry to hear about this mix-up, but glad we were able to get it sorted for you quickly. Enjoy your new ropes!

Posted 3 years ago

“This order was made because I ordered another rower which did not come in by the 'ETA', which was changed to two weeks later, then when I enquired after the second date it had not come in and they could not give me a firm date. The staff tried to be helpful but they could not give me the rower I had waited for.”

Helpful Report

Posted 4 years ago

Hi Matthew, thank you for your order and feedback. I'm sorry to hear that we couldn't fulfill your order as expected. We're working hard to ensure this doesn't happen again in the future.

Posted 3 years ago

“Website not very clear. Make sure you click onto each individual item and read thoroughly.”

Helpful Report

Posted 4 years ago

Gym Direct is rated 4.4 based on 1,676 reviews